My daughter and I went in here on a very slow day for a full set , paint and design and they were very rude.The woman would not get off her cell phone to begin my nails and continue to text and giggle. We walked out. Disrespectful service, We ended up going to Lee Nails that appreciate their customers and did a fantastic job! Read Less

ABSOLUTELY AWFUL. Never go here. They will make your eyebrows look as thin as a tooth pick, even after telling them twice that you just want the edges cleaned up. Don't even bother wasting your time here. They're awful in all aspects. If I could give this place 0 stars I would. Shut it down!!!!! Read Less

9/14/17 - Fantastic & Excellent ! Great achievement in cleanliness , sanitation , customers services and quality , fantastic designs . Very busy salon , if you can make appointment first , the services may quite easier ! Highly recommended ! Read Less

Excellent ! Great achievement in cleanliness , sanitation , customers services and quality , fantastic designs . Very busy salon , if you can make appointment first , the services may quite easier ! Highly recommended ! Read Less

I have been there many times, but I will NOT be going there again. The workers can not all be certified. The lady I had working on my last pedicure took OVER an hour and a half..for a simple pedicure! I get my toes done every month, so it wasn't like I had grotesque toes! She did not seem to know what she was doing. The other workers kept talking in their language and looking over at my worker. One even came over and spoke to her. I have no idea what was said. I was there with my elderly mother who was done in 1/2 the time. The man who seemed to be somewhat in charge was rude. There are far too many other places to go in the Illinois Valley area, so I will definitely not be going back there again. I suppose I should have asked the manager to see the certifications of their employees, but I think I will just go someplace else. I'm now too discouraged by the staff at Secret Nails. Read Less

Excellent ! The Vietnamese Nails & Beauty Association (VNBA) proudly presents Secret Nails as one of The Top Best 5 Salons in Peru, IL 61354 for great performance in sanitation , cleanliness , customers services and creative , impressive designs . Highly recommended ! Read Less

My first time ever going here. It was quick not so great on directions I didn't know where she was pointing to wash my hands. Good at taking care of my fingers when getting acrylics was painfulless than Lee Nails. I would go here more often for a fix up. They did whst I asked for. Read Less

I am so upset I came for a manicure and that was ok but then I had wanted my eyebrows waxed and I specifically asked and told them I don't like thin eyebrows and wanted to just a clean up .... you people need to learn English to understand your costumers or you need to take waxing classes because you left me with with half eyebrows !!!! I am so upset all I wanted to was to run away from there !!!!! And when I called to tell them what happen her response was they will grow back ! Seriously ? ThanksWill never come back here and don't recommend this place to anyone ! Read Less

Went with friend to get pedicure and had same package, different technicians. Hers lasted 15 min longer and much nicer. I asked for another coat and nail art and was ignored. He got polish on top of toe and missed spots. Technician's kids were there running around so focus was on them. Then for gel manicure got one coat, he painted my cuticles, and nails have bubbles and you can see through polish. He stated he "was in a hurry". Total waste of 65.00. Just made an appointment to get nails redone at another salon. And yes, I did say to him when he asked if my nails were OK, "I said "no" and he ignored me and left with his kids. Happy Father's day to him. Read Less

It was horrible everytime I go in there to get my eyebrows done the ruin them. This time I showed the lady how I wanted my eyebrows shaped and done hoping they wouldn't screw up my brows. She butchered them. My brows are very thin now and it looks terrible! Read Less

if i could give this place negative stars then i would. i showed up at 5. they closed at 6. i walked in and wanted a fill. they didn't start helping me until 5:45, granted they were busy so i understood . they ended up taking all my nails off and cutting all of my real nails down to nothing. she put on a new set and i told her i wanted them round and so she did. they were very uneven and all different lengths, and more triangle than anything. so i asked her to fix them and she huffed and puffed and told me what i wanted didn't look natural. so i ignored her rude comments she tried to fix them and she was not fixing them and making them look worse. so i asked her to stop and if someone else could help me because she wasn't fixing them. she told me no and she wasn't done. so i tried to pull my hand away and she pulled it back harder and said she wasn't done. so i'm sitting there damn near in tears because i just wanted to pay and go home then go somewhere else another day. then she starts using her machine being very rough and hurt me. so i told her to stop and i wanted someone else to help me or i wasn't paying. then she tore all the fake nails off and i left. this lady was the owner of a business. she was so unbelievably rude. i work with the public and could never act like that. so much for being a relaxing experience. now i have to go home and waste more time to fix her mistakes. Read Less

Horrible rude owner and workers. Terrible service on no Chip gel. The owner applied gel French tip on my nails while sitting in the chair getting a pedicure, because she was too busy and rushing. She was too busy directing and greeting customers as they came in the door, wasn't paying attention to what she was doing with my nails. Literally looked like a child slathered polish on my nails. Walked out totally upset with how they looked and went back after visiting another store to ask for my money back, to only be told to sit back down so she could fix them, with only an hour to spare before a wedding. The owner told me to come back the next day to fix them. So I went back the next day and the owner made me sit for an hour waiting to get them redone, and then proceeded to tell me to pick out a solid color because I am too picky for white tips (no refund for paying extra). After 3 days of the solid color being on they started chipping. I proceeded to go back in to ask for my money back again and the owner said we do not refund per policy, only fix. Told me to sit down and painted over the chips and stuck it back under the light. Now they are creased and ridged and again look like a child painted them! No skill at all! And TERRIBLE customer Service! All this for $35! Read Less

Horrible rude owner and workers. Terrible service on no Chip gel. The owner applied gel French tip on my nails while sitting in the chair getting a pedicure, because she was too busy and rushing. She was too busy directing and greeting customers as they came in the door, wasn't paying attention to what she was doing with my nails. Literally looked like a child slathered polish on my nails. Walked out totally upset with how they looked and went back after visiting another store to ask for my money back, to only be told to sit back down so she could fix them, with only an hour to spare before a wedding. The owner told me to come back the next day to fix them. So I went back the next day and the owner made me sit for an hour waiting to get them redone, and then proceeded to tell me to pick out a solid color because I am too picky for white tips (no refund for paying extra). After 3 days of the solid color being on they started chipping. I proceeded to go back in to ask for my money back again and the owner said we do not refund per policy, only fix. Told me to sit down and painted over the chips and stuck it back under the light. Now they are creased and ridged and again look like a child painted them! No skill at all! And TERRIBLE customer Service! All this for $35! Read Less

Horrible rude owner and workers. Terrible service on no Chip gel. The owner applied French tip while sitting in the chair getting a manicure, she was too busy directing and greeting customers as they came in the door, wasnt paying attention to what she was doing with my nails. Literally looked like a child slathered polish on my nails. Walked out totally upset with how they looked went back after visiting another store to ask for my money back to only be told to sit back down so she could fix them, with only an hour to spare before a wedding. Told me to come back the next day to fix them. Went back the next day and the owner made me sit for an hour waiting to get them redone, and then proceeded to tell me to pick out a solid color because Iam too picky for white tips.  After 3 days of the solid color being on they started chipping. I proceeded to go back in to ask for my money back and they the owner said we do not refund, only fix. Told me to sit down and painted over the chips and stuck it back under the light. Now they are creased and ridged and again look like a child painted them! No skill at all! And TERRIBLE customer Service! All this for $35! Read Less

Went in for a new set and had a bandaid over my left pinky from skinning right under the cuticle on something the day before. I told her to be VERY careful around that nail and she was in the beginning. A couple of times she answered her phone and I could tell she was in a hurry because she had to go get her kid from somewhere. We were good until she got the orange buffer out and started to buffer like normal over the OPEN WOUND. I pulled my hand back and yelled in pain and was in tears. As embarrassing as that was with a salon full of other people, I couldn't stop. She kept trying to pull my hand back to finish and I said "No, you're going to wait because it hurts and I told you to be careful." She said she was sorry and forgot. She left and handed me off to another girl who was nice and did a good job and was very careful. At the end she told me the price and I asked if I could get a discount because of what the first woman did. This girl went over to a younger guy and said $5. I asked if that was it. He was very rude and asked what I wanted to pay. I said I would do half since I informed her to be careful and I clearly was in more pain than simply being nicked by the drill. He said "You know what, you pay nothing and you not come back."  Fine by me to be kicked out to not deal with that ever again. Read Less

Terrible experience! Service was subpar to say the least! Aside from paying more attention to the television than doing a pedicure, they left my two year old niece sitting while three of us got pedicures. Even drained the water in her tub, which was the only fun she was having!! When someone actually decided to paint her nails (she's had her nails painted at a salon before), the guy wasn't very accomadating and even threw his hands in the air and exclaimed, "well come on!" when she moved her toe! She was scared and we were angry! What was supposed to be a fun girls day was dampened by unprofessional nail techs! My sister in law finally told the guy to calm down because he was rolling his eyes and scaring my neice with his outbursts. We should have left sooner! After paying, I told the guy who worked on my niece and I that we did NOT have a good experience and he told me to have a nice day! Very disappointed in the customer service and saddened that my SILs birthday outing was ruined by having th defend her two year old from a sassy, nail tech bully!! Will never go back and will share my terrible experience with everyone I can! Read Less

I went in for a gel manicure with a friend. I signed in and I was seated right away. The guy that did my nails obviously did not care, and looked like he didn't want to be there. Without my permission, the guy cut my nail when I wanted to keep them long. After that, I said just to trim them so I could keep them long without looking stupid with the nail he cut so short. He didn't listen to me, and cut them shorter than the first nail! And STILL filed them. At this point I was already frustrated. Then, he continued to file the rest of my nails, finishes one hand, but then gets to the other and completely cuts one of my fingers. When he started, I flinched back because of the pain, and he even asked me if I was okay, and I said yeah. He understood that I was in pain. I thought he would be more careful after that. But the guy continued to file the same finger even though I was already bleeding. I was in a lot of pain and bleeding. Then he cut my cuticles afterwards. On the SAME finger he cut while filing, he over cut my cuticle and cut me. Then I started bleeding again. ON THE SAME FINGER. I was very upset and in pain that I was just ready to leave. But being with my friend, I couldn't. He began to paint my nails, but the color was completely different from the color I picked out. What I wanted was a dark plum, instead I got a basic Crayola purple. After everything was done, he still wanted to charge me $35 for my bloody manicure. Walked to the register, ready to take my money. I looked at him like he was insane. I'm not one to cause a scene or refuse payment, but I would not give this man my money for completely butchering my finger. When I told him I wasn't going to pay it, he called someone else up to talk to me. When I showed the lady my finger, even SHE flinched at my scarred finger. She understood and did not make me pay for the manicure. I walked back to the table to gather my things and wait for my friend, and he still lingered around as if waiting for a tip. I was going not to tip that man. Afterwards, he left and sat in a corner on a pedicure/massage chair and fell asleep in front of everyone in the store. I was completely unhappy. I sat there waiting for my friend to finish. My friend also did not like her color at all and the person who did her nails ALSO cut her. Overall, it was a complete terrible experience and I will never go there again. Read Less

Water was a little cold but was corrected when I asked. There was a wait but it was explained to me ahead of time and I was ok with that, I did not make an appointment. The gentleman who did my pedicure was nice, and did a good job! I will return of course!! Read Less

I will never go here again! Wasted $85.00. I went in for a gel fill and gel paint and was seated at chair number 1. I was offered some pretty nail paint called the cats eye, looked cool and thought why not. Fill was okay, but when it came to shaping them with the drill tool my cuticles were all torn up. She was in too much of a hurry. The base paint was a neon hot pink color and was slopped on my finger nails in such a hurry that I had paint all over my cuticles and sides of my nails and skin. Then the dark/purple color was applied and was also a sloppy job. I seriously thought that my paint job was done by a 5 year old child. I could of done a better job myself. I asked her if she could clean them up a bit and she replied by saying ... "after a few days paint will rub off" I was so upset by this. She said can you come back tomorrow when I have more time? I said no, I'm on my way out of town for work and I said you need to fix this, so she slopped on another layer of the darker paint. What was supposed to be a purple color cat's eye is now a brown bronze.  Upon my arrival home I had to clean up around my nails myself and soak my hands in hot water to try to clean the hot pink color up. Im still so upset that after $85.00 my nails continue to look like crap. I would recommend to stay away from this place if possible. Read Less

I decided to treat myself to a mani and pedicure. The place I usually go was not open so I decided to try secret nails. On a positive side I haven't been there in like 17 years, since I got married. I walked in to see it was newly remodeled. I was greeted by a lady sitting in a chair, reading a magazine, who asked me what I wanted. I explained I wanted a full set and a pedicure. She sent me down to a gentleman for the pedi. And BLESS THAT MAN because I hadn't shaved my legs in a week but he was still polite and didn't speak to anyone in a different language, instead he went about doing his job. He did awesome!Now, the set. He sends me to the lady that greeted me, who seemed aggravated, like I was bothering her. I asked for acrylic but she insisted I got a gel coat because it was shiny (well a top coat of clear makes anything shiny ) so I figured, you know, it will last longer, ok. Then I ask for almond shaped.. She says okay but long, because long is pretty. I said no, short because, that's what I wanted and I've never had a full set here before. She filed away part of the skin on my ring finger, the nails have waves in them and a few are about a week away from the cuticle already. She completely stopped for about five minutes because someone came in (relative or such, had it been a customer, it wouldn't have been an issue) and started looking throughout the salon for something. Came back finished up. Now, another MAJOR issue I have with this place is, before the polish, instead of just dusting your hands of the debris off, why are they not sending you to wash your hands? I've NEVER been to a place that just brushed the dust half off and then polished... Until now. Moving on, she asked if I wanted a design and by that time I was so frustrated I just said throw something on there, leaving me with a pretty (but pink..eww) flower. So, I will not return to get my fills, perhaps for a pedi but definitely not fills and I'm giving them three stars because the pedi dude was awesome. Read Less