The service you get .. depends on who you get. I don’t like that. Some of the girls rush and the nails don’t last as long. Service should be consistent throughout. Another thing is that I don’t always feel comfortable. They ask a lot of questions and I don’t know if it’s a language barrier or something else but it can be quite rude and abrupt. Generally... this is from the males NOT the female technicians. I stopped going here because I felt uncomfortable when I went. That will show you .. that the nail care doesn’t outweigh the customer service. As someone else stated they aren’t the greatest with handicapped patrons.. I’ve witnessed one man badger a women who used a cane with questions about her disability. I’m not sure why.. it’s any of their business. They do some nice designs ... the owner or manager is very friendly with regulars however.... It can be off putting. Read Less

I love this place. I am always satisfied with my nails. The staff is friendly and personable. Only downside is they are almost always busy when I go, but I keep going back because they do really good work. Read Less

This place is wonderful not only in its atmosphere but also with their employees. I’ve come here a few times and have been nothing less than extremely satisfied. I had a nail crack (dip process) and they fixed it for me with no problem.Read Less

I love this nail salon! I meant to write a review after we all had our nails done for our Disney World trip back in late August. The custom nails they did for all of us where absolutely amazing. I had so many compliments on my nails during our trip. My last visit before Christmas I tried the dipped nail instead of the no chip and I cannot believe how they have held up. And most of all super friendly staff! Read Less

First off, I never write these. I don’t like being “that person”. The only reason I’m giving this place a 2 is because the nail tech and the desk girl were really nice. Mercie came highly recommended by friends. Everyone I know that has been there has raved. I went in with a very simple photo I found on the internet of what I wanted done. First I got a full set of acrylic and once I got home of course I noticed how think and kind of uneven they are. Then when it was time to ...design I got no chip because I type and need it to last. I wanted a basic chevron pattern and he couldn’t do it. I’ve seen way more complicated designs, so this shouldn’t have been a problem but it was extremely crooked and choppy. I asked him to fix it and he said maybe he can do a different pattern. At this point I just wanted out. The design is nothing like what I wanted and now I have to live with it for two weeks til I can have it fixed. I’m sorry to say that I will not be back. I really really wanted to like it here and I am just not happy. See More Read Less

I have been here several times for mani-pedi. The interior decor is very modern, and staff is very nice and friendly. I appreciate the calm atmosphere in this facility. My manicures always come out very pretty and they last a long time. I love the pedicures. I do have a girl there I like a lot, but can't remember her name. The foot scrub rage uses is amazing, and the pedicure experience is so relaxing! Read Less

I've been here several times. This time my cousin came with. We got the coffee sugar pedicure. We also decided to get the parafin wax as suggested by an employee. I had Steven and my cousin had Hannah. BOTH very wonderful, but Hannah is just a wonderful sweetheart. She's quick, she's thorough, and she knows what is required. Steven as well did a wonderful job. He laughed along with us and the experience was pleasant. The Price was $48 for our choice, but the shaving and parafin wax must cost more... $5... not a lot. Our total came to $53 each and we each left a $10 tip. So $63 total, but I know the pedicure will last. Worth every penny. Read Less

My no chip was phenominal, but my pedicure was definitely not worth $35. There was no massage which is the whole reason I go. I could have spread lotion on my legs myself for free. Finger nails are nice, pedicures not so much.Read Less

Typically I'm not one to complain, but I know the standards when it comes to manicures and pedicures and received horrible service today at Mercie Nails in Palos Heights. Lengthy post ahead: The tech who provided my services was not friendly at all. He did not show me to where I would be sitting (I just assumed the one with the running water was my seat), did not ask me if the water temperature was to my liking, and did not ask me if I wanted the massage on my chair turned ...on. (Other techs walked customers to their stations, asked if they were comfortable with the water temp and also asked if they wanted their massage chair on) My feet soaked in the water for about 3 minutes, not exaggerating. He barely put any lotion on my legs and did not massage them (I know they do this because I've had a pedicure there before.) Overall I felt that the pedicure was rushed and it was not relaxing at all. It probably lasted about 15 minutes total from soaking to polish. Unfortunately, the same tech did my manicure which was also awful. ( I should've requested someone else, but I HATE being put in that situation). The entire manicure was horrible, my cuticles were not pushed back, oil was not put on my cuticles and my nails were painted horribly.I could've done a better job at home. I was also not asked if I wanted a design on my toes or my nails. It was just completely rushed. Finishing a manicure and pedicure in an hour? Really? As a mom, who gets to pamper herself once in a while, this was a HUGE disappointment. I really did not want to post about this, but at the end when asked about my services the owner simply said sorry. He didn't ask if I wanted my nails repainted or anything, he simply just charged me and had me go on my way. I will say, there was one sweet tech who overheard me talking to another customer about my experience and hugged me, apologized and told me to come back next time and make an appointment with her, but I was so put off by the owner and his response. It is one thing to provide a bad service but another thing to provide bad service and also bad customer service. Save your money and go somewhere else. See More Read Less

Typically I'm not one to complain, but I know the standards when it comes to manicures and pedicures and received horrible service today at Mercie Nails in Palos Heights.Lengthy post ahead: The tech who provided my services was not friendly at all. He  did not show me to where I would be sitting (I just assumed the one with the running water was my seat), did not ask me if the water temperature was to my liking, and did not ask me if I wanted the massage on my chair turned on. (Other techs walked customers to their stations, asked if they were comfortable with the water temp and also asked if they wanted their massage chair on)My feet soaked in the water for about 3 minutes, not exaggerating. He barely put any lotion on my legs and did not massage them (I know they do this because I've had a pedicure there before.) Overall I felt that the pedicure was rushed and it was not relaxing at all. It probably lasted about 15 minutes total from soaking to polish. Unfortunately, the same tech did my manicure which was also awful. ( I should've requested someone else, but I HATE being put in that situation). The entire manicure was horrible, my cuticles were not pushed back, oil was not put on my cuticles and my nails were painted horribly.I could've done a better job at home. I was also not asked if I wanted a design on my toes or my nails. It was just completely rushed. Finishing a manicure and pedicure in an hour? Really?As a mom, who gets to pamper herself once in a while, this was a HUGE disappointment. I really did not want to post about this, but at the end when asked about my services the owner simply said sorry. He didn't ask if I wanted my nails repainted or anything, he simply just charged me and had me go on my way.I will say, there was one sweet tech who overheard me talking to another customer about my experience and hugged me, apologized and told me to come back next time and make an appointment with her, but I was so put off by the owner and his response.It is one thing to provide a bad service but another thing to provide bad service and also bad customer service.Save your money and go somewhere else. Read Less

Overpriced!! This was my first time at this salon and a no chip pedicure starts at 45.00 dollars.  The nail technician tries to sell you extra services and most of these extras are normally included in the cost at other salons.  Also felt the tech was in a hurry.  I had to point out things for him to take care of.  Example dirt in nail bed.  Will not be back. Read Less

first time coming here and all i can say is i'm not coming back! first, nobody spoke to me when i walked in so i wasn't sure what to do, i just stood there looking lost. when someone finally asked what id like, she didn't even pick up her head to look at me. second, the man doing my acrylic hardly spoke to me and when i tried to spark a convo he had one worded answers. he kinda rushed and when he asked if i wanted "no chip" i kindly declined. from there he didn't say a word and rushed finishing my nails. barely a week later, every single nail has fallen off! waste of my money & time! never again!!! Read Less

My hubby and I came here for deluxe manis and pedis. It felt like a spa day. Very relaxing. We were well taken care of. I got a gel manicure and deluxe peppermint pedicure with French tip. Lori did an awesome job. Hubby was very happy with his lavender manicure and deluxe tangerine pedicure. Read Less

I have been getting manicures both no chip and regular, as well as pedicures here for nearly 2 theses. Love this place! Friendly, very social, clean bright and open, and so professional.  Laurie is my "go to" person but I've also had Tina and Julie when Laurie is not there. Fabulous. Great work. You'll love this place. 5 stars !! Read Less

I've been coming here and getting manicures from Laurie for 2 years. She does an amazing job and I get compliments every damn day on my nails (I get a no chip on my real nails). She takes a bit longer than others but she is very meticulous and my no chips always last with her. Also, place is nicely decorated and I never feel unwelcomed--maybe because I'm a frequent customer. I do believe it's all about who you go to (that's pretty much the case for any place though). The younger girls (Christina, Julie, Laurie) all do a great job and are all very friendly and personable. Duke (the owner) also does a great job. It seems like reviews are either love it or hate it. I think it depends on your personality honestly--if you're younger and not stuck up then you'll probably like the people. If you're a bit more bougie then you might not. Also I never had any issues with cleanliness in the last few years with both mani and pedis. Read Less

I paid $25 for a 15 minute rushed pedicure. As soon as I was seated in the chair the girl at the desk came to remind the lady she had an appointment in 20 minutes! So in 15 minutes my pedicure was and she quickly put me under the dryer. When the same cashier asked me how everything was I told her my experience. And that I would not be back! She asked that I give them another chance some other time and they would make sure I had someone else! I said she was the one who came up to the lady who just starting my pedicure and told her she had another appointment in 20 minutes! Horrible customer service and horrible ware of $25! Stay away people! I told her I passed several other nail places on my way and would not be back! Did she offer me another pedicure? No! A refund no! Stay away from this bad business and horrible customer service! Read Less

I went here a couple years ago they couldn't do a basic manicure professionally. Nail polish bubbled and nails weren't filed straight. I decide to give them another shot to take off my acrylic tips and then get the acrylic dip powder. They guy tried prying the tips off and it was very uncomfortable and he was ruining my natural nails. I finally told him to stop and said you need to soak them to get it off properly. He dipped the nails like 5 times each. They looked bad. He sa...id it was a bad powder and said I'll fix them next time you come in for a fill. I was there 1 hr and 40 mins. I said No I'm not gonna walk around for a couple weeks with bad looking nails. He was in a hurry bc they had people waiting. I agreed to come back the next day. We used a different powder and they looked better. I'd say they went from a 3 to a 7. I will not go back there and would not recommend them. I'd rather pay more money for someone who's trained and certified to do nails. It's been 4 days and the powder is chipping. It's supposed to last up to 4 weeks. So I will have to pay to get fixed by a professional. Lesson learned. See More Read Less

This place is nice inside and I have no problems with the outcome of my nails. However, there's this ambiance there that makes me so uncomfortable. The first time I went there, one of the girls was talking badly about someone else but I figured whatever, were all human and it happens everywhere. However, it literally felt like me and my friend weren't welcome there. Any questions we asked, were just kind of answered with one word answers. I went again for a pedicure and it seemed like the guy really didn't like his job. Didn't say one word to me. I asked where I can put my purse and coat and he kind of just grunted so I put it on the floor. No massage with my pedicure, even tho it says I get one with my pedicure. The Pumice looked like it's been used before which is gross. The guy kept sighing as if it was such a chore to do my pedicure. My friend was getting her manicure at that time which took forever. Eventually her manicurist got up and disappeared to the back and the guy doing my pedicure took over her manicure. Again, making it seem like it's a chore. He started getting his coat ready in between her nail curing. Then sighed. Then started his car. Then sighed. We get it, you want to go home. Jesus dude, if you hate your job so much then leave. Mind you, we weren't difficult customers. I never complained once about anything being done. So I'm not sure why I got the treatment that I did. A review can't explain what I felt but my point is, I don't recommend this place anymore. Read Less

This is a dark dingy dirty salon. The nail polish bottles were almost empty and well used. The cutting tools are not sterilizes. Very little attention paid to cuticles. Their personal items were all over the salon, winter coats on the back of heir chairs. I will not go back. STAY AWAY! Read Less

I love this nail salon and have never had a bad experience. Serena is very thoughtful and always takes exceptional care of me and my hands. She will call me if the appointment before me is finished sooner so that I can get in earlier. I was a biter before this place!! Read Less

I have gone here quite a bit because I love how they have such a wide color selection for no chips; however, the last few times I've gone I tell myself I'm not going to go back. The service is always inconsistent, and it is very cluttered. The last two times I was there my no chip peeled off within 3 days of getting it done. Paying $40 for a no chip that should last 2ish weeks is very annoying when it comes off sighing 3 days. I have definitely had better luck at other nail salons and will not be returning. Read Less

Very disappointed with this place I recently went in to get the same kind of Halloween nails that I have gotten done here before I even showed him a picture of how I wanted them he told me it will not look the same but it would look similar however it didn't even come close to similar the design work was very poor I asked for a hello kitty face and he drew smiley faces and he couldn't even draw a spider web or a spider right really!!! the next day the design and the polish starting fading away on top of that very pricey charged me 53 dollars I ended up going to my normal nail shop I luv nails and they fixed it just how I wanted it no problem will never return here again for that price your nails should look good give this place two stars for at least the service very nice nail techs Read Less

Loved my first experience here!  I had a " Chocolate Deluxe" pedicure and a regular manicure.  I am always confused however why I'm charged for callus removal on each foot -- especially when I'm shelling out a pretty penny for a $40+ almost $50 pedicure.  Anyway, my nail tech's name was Tina I believe and she did an amazing job on both the mani and the pedi! Can't wait to come back! Read Less

Went w my sister to go get her nails done here , she Got acrylics which are normally $25. She got a normal shade ( not no chip) with a glitter nail polish on her ring fingers. Lady did a decent job but when we went to go pay she charged me $34 APPARENTLY it's an up-charge for getting long nails ! Never in my life have I been charged for getting long fake nails .... The whole point of getting fakes is bc they are in fact long.... ALSO she charged me for the glittery nails , Apparently that's considered a "DESIGN". Smh RIDICULOUS never going back . If I wanted to pay $40+tip for fake nails I could've went somewhere else & got GEL instead The only good thing was how clean/nice the place was and the staff was kind Read Less

The first few times I went I loved it. The last 3 times, I have been very disappointed in the service and the end product.  I have had chips within the first 2 days both of the last 2 times. The person who does my nails has been very distracted the last few times, looking all around while he's filing....and if you notice, they don't pull the cuticle nipper and other tools from a package that looks like they're autoclaved and sterilized. They come from a drawer and to me, that's a bit shady. I won't be going back. And I've recommended them to several people...now I'm sorry I did. Read Less

Love this place every time I come to Chicago I visit Duke and his sweet technicians! They take extra time to make sure the experience is exceptional and there are no mistakes. They have great availability and I never need to wait! Make an appointment for busy times! Love Hannah and Amy! Read Less

I went in to get acrylics, I was rushed to pick a color even though there was no one else waiting to be helped before or after me. The lady doing my nails was called Lee Lee, she was not very friendly at all. She would not talk to me or answer any of my questions, but she would alternating speaking English and Korean (I think) with the nail person next to her. She started gluing on the fake nails and I asked to have them cut shorter, but she claimed that they did not go any shorter. I have gotten my acrylics cut shorter there a few times before. She was not gentle with my hands/nails at all. She was squeezing my hand and being really rough with my nails. She made my finger right above my cuticles bleed on THREE separate hands. My skin is not sensitive or anything that would cause that to happen. She also glued the nails on slanted on both my pinky fingers and had the nails on my thumbs flare out which I asked her to fix multiple times but she refused. After painting them she left for 45 minutes and came back and rudely asked "why have you not left yet?" She never told me I could leave she just got up and walked away. I also smudged the polish on my thumb a little while waiting and she refused to fix it unless I paid an extra $5. I did not leave a tip, the service was terrible. Not going back there. Many cheaper places that do a way better job. Read Less

Rude...I brought my daughter to have a polish and they kept complaining about how her nails are too small. We wanted to sit with next to each other like a mom and daughter activity, but they split us up and the lady that did my daughters' nails asked her where her mom was that she had to pay x amount before service was performed as she sat her down in the chair, she acted like I was going to run off without paying for a 10 dollar service. I am not accustomed to that kind of treatment, my daughter also told me she was a bit rough. I called and complained but I'm sure that fell on deaf ears. Sorry there are a million nail places out there....I will take MY 10 bucks elsewhere where I wont get the shake down for the money Read Less

I always leave this salon completely satisfied! Every technician there is capable of doing complex and beautiful designs! In particular, my favorite technicians are Duc, Stephen, and Tony...will always highly recommend them and anyone at Mercíe to my friends! Also, prices are fairly cheap compared to other places I've been to. I always get a no chip manicure with a detailed design and a deluxe pedicure and pay under $100 every time! Read Less

A bit over-priced for what they offer. My feet still felt dry and cracked, even with paying extra for additional treatments. They are a bit pushy in trying to sell you more services, which is something I never liked or felt comfortable with. It's one of my pet peeves. If I wanted something extra, I would tell you.The atmosphere is okay and it's decorated nicely, but the pedi-chairs are uncomfortable, which takes away from the whole "spa and relaxing experience". Also, the manicure chipped after only a few hours later. Quite disappointing. Read Less