I have been coming here for a couple years now.It's a hit or miss on the kind of service you will be getting.After sitting waiting for my makeup appointment I observed a lot of the hair stylists and everyone looked miserable.Sadie has been doing my makeup for about 2-3years and she does an amazing job.She takes her time and makes sure I am walking out looking amazing especially with makeup trends that change ALOT.The days I come in to do my makeup and Sadie is not there I am never completely satisfied and I have to tell the makeup artist what is missing on my face. Read Less

First time at the salon was extremely disappointing. Waited 15 minutes for the so called highly rated stylist. She was unfriendly. I felt as if I was keeping her from something else. I explained the style I wanted, the hair cut is very basic my request was very basic. She didn't even listen. I got a cut that she decided. At the of the hair cut she removed tthe cape, said goodbye and walked away. She did not accompany me to the register as all stylist do. So the cut I got is not working with my hair type. Now I have to go to another salon to fix my hair. I paid $50 for the cut, what a waste. According to the website an average visit is 1-2 hours. My visit was 45 minutes. I will never go back and I will tell others to avoid Mario Tricoci. Read Less

A last ditch effort for a quick minor fix with a major price tag and lack of customer service. I regret this decision. First they put appointment in as a color consultation then correction and I specifically said to the colorist I liked blended, natural highlights and I just needed the blonde toned down a bit. She said she could put some lowlights for $60, toner for $30. I ended up opting not to have the toner. Thank god. I got to the front and they told me my total was $90. for what?! I got a few lowlights that I couldn't even tell were there! I thought they mistakingly added the price of the toner in so I let them know, they asked the colorist and came back and said it was $60. After going home and noticing the disastrous color I called to speak to a manager where I was repeatedly put on hold for 10 min at a time and once hung up on. The "manager" proceeded to tell me it should've been $90 and I got a discount. What the?! Then as I proceeded to say I wasn't happy with it, they said they had fixed someone else's color and basically not their fault. You didn't fix anything, you added a few lowlights. New clients come in from somewhere else and you're working off someone else's work, so is it all corrective color?! The manager had no customer service skills and made me feel I was to blame, constantly challenging me. Telling me they stand behind their work and come back to fix it. No, I want a refund and I'm never coming back. She told me she would have to do some further investigating & call me back later as if someone committed a crime. The only crime committed is what this factory assembly line corporate salon is charging people for subpar or in this case unacceptable color. I never received a call back and I'm sure I never will. Read Less

A tad on the expensive side...but mostly love my cuts. My favorite part of getting my hair done is the washing. Many places give your head a mini massage here they frown at that. They rush these girls, one time I left the shop and ran into a market afterwards. When I got into the car and looked at my new haircut, I noticed that my ears were all black. Embarrassing. Read Less

I enjoyed my first time at Mario Tricoci. I felt like a wealthy socialite who never worked a day in her life and frequently visited spas while her husband slaved away at work. It was a lot more "fluff" than I am used to. I had a gift certificate for a massage. The woman at the front desk showed me the way to the spa. You can lock your belongings in a locker and from there you retrieve a fluffy robe and sandals to wear before you are called for your service. It's quiet and peaceful in the spa. They offer complimentary water, tea, and fruit while you wait. Now, for the important part. The massage was very good... just not worth the price. I receive just as good (and usually better!) massages from possess not as 'fancy' as Mario. To some extent, I believe you are paying for the name here. However, that is not to say the massage wasn't great... I just prefer to pay less for equally great massages. My masseuse, Paulina, was excellent. The aromatherapy (I chose lavender) was very evident and relaxing. Mario's masseuses do wear gloves, something I've never experienced at any other massage parlor. I totally get it from the professional's point of view... I wouldn't want to rub all up on strangers. However, as the customer, you can definitely note the difference. I would come back here with a gift certificate but I probably won't come back for a massage with my own money. I would be willing to try out their many other services. Read Less

The girl who checked us in for our spa appointment failed to mention the locker room/changing area that is provided for all spa customers. When we asked about it specifically, showed us the room and told us they didn't want to use all their robes so that's why she didn't tell us to use this area. There were 50 lockers all unused with plenty of robes. There was also a bathroom,  shower,  and steam room. Very strange that they don't want their spa customers using the spa amenities. Signature massage was very relaxing.  Paula was terrific! I would go see her again. Read Less

Oh my goodness, oh my goodness... Can I say on Earth as it is in Heaven? I can't remember if there was a food bar but if there was, this place is a 10. Honestly the best massage service I've ever received. You rise from the table totally relaxed and full of bliss. Come here for the massages. Read Less

I haven't been here in years but what I really didn't like was that you have to call an 800 number that's the main number for all the salons and then they work with you to coordinate an appointment, but from my experience it takes longer to do this way, and I would rather just call the salon directly. Read Less

Place has changed so much, for the worse.  Their online reservation system is confusing.  Booked color, cut, blow dry.  Got to my appointment and found they wanted to put with someone who had less than one year experience.  Told them that wasn't going to happen and they said they had no one else.  If I wanted a novice with no experience I would have gone to Fantastic Sams!!  Then the colorist that was assigned to me said I wasn't booked for enough time so she had to pass me onto some else.  So now instead of Cooper I have this woman who is snarky and unpleasant!  To top all this off, I have to blow dry my own hair??  Are you kidding me???  So, no cut, crappy colorist  and I get to blow dry my own hair.  Why bother??  Highly doubt this review will change anyone's mind, but skip this Place! Read Less

I had not been here before so I wanted to try a new cut and booked an appt. online for a cut style, blow dry, touch up and highlights. The online appt. booked my cut, style and blow dry before the color which I thought was odd but figured they knew what they were doing. That was my first mistake. When I entered and gave my name, the staff were very nice and explained that the online appt. was faulty in that it just looks for openings for the services that I want done. Knowing that, I believe someone should be monitoring the online appts so when new people like myself come in they have the appt. they need rather than telling me when I'm there that I can book for another day if I don't want the scheduled appts. I should have called and questioned this. However, I did get a great cut and style by Becky. I liked her. She did what I asked and did it great and quickly. When Becky styled my hair it looked lovely. Then, of course, back to having my hair highlighted and touched up and so much for the nice style. However, Charlie put the color and highlights on my hair and again, did such a great job. I would definitely want to come back for Becky and Charlie but know better than to make an appt. online.In my opinion, the staff is great, the technicians are even better. The prices are high but worth it. The place itself reminded me a bit of a factory and you are in a production line for the various services. Not a big deal but I am used to being in the same chair and the same room so take that as you will. In ending, I had to blow dry my own hair at the blow dry station before I left which isn't ideal but I was only going home anyway so I didn't particularly care. Read Less

Needed a haircut badly and couldnt get into my usual so i took a chance and made an appointment at mario with dylan and i couldnt be happier with how my cut turned out! She was so nice and listened and did exactly what i wanted Read Less

I'm on the fence with this place..I came in and got a beautiful  hair cut and another time, I  got highlights,  because of the model program they offer.I was told that after the  initial hair cut, I  could come back for a bang trim and  around the ears.. not even side burns, or anything done to the back..LIARS!!!she said that any time they use the scissors, it's  considered a  cut, and  therefore,  it's $35...That's waaaay overpriced for a hair cut.. Read Less

We came in with three of us to get a pedicure. They set up the tubs right away and introduced themselves to each of us. Their warm neck pillow smell nice and are a nice touch ! They had plenty of colors and scrubs to choose from. I chose Moroccan oil, and my feet have never been so smooth. All three of the women were funny and casual talking to us all. It was comfortable. A little more expensive, but you get what you pay for ! Read Less

Not overly impressed.  I had previously visited this location several years ago, but hadn't been back since we moved out of Orland Park.  My husband surprised me with a very nice gift card for Christmas this year.  I waited for school to be out to be able to fully relax and enjoy.  I scheduled a facial and an 80 minute massage.  On my way there, I received a vm that the massage technician was sick and wouldn't be available.  They had put 2 calls in to other techs, but had yet to hear back.  I called them back and agreed to go ahead with the facial, and then play it by ear with the massage.  If no one was available for the massage when we were done with the facial, I would come back another day.  Not that it is a huge deal, I understand that people get sick, but I was really looking forward to my "spa day" after holding on to the gift certificate for 6 months.  I was surprised that no other technician could be reached or was available - no one else responded an hour and 45 minutes later when I was ready to leave.  For a salon of that reputation and size, I would have expected more.The facial itself was very overpriced.  I noticed other reviewers on Yelp felt the same way I did about the price and the technician.  It was so rushed.  I was shocked when she told me it was over.  After looking at my phone as I was getting dressed, I figured the total time was approximately 35-38 minutes.  $78 is a lot of money for that small amount of time.  I also agree with the prior reviewer that it was a little rough and a lot of the 35-38 minutes was spent with me just laying there with the product on my face.  There was no scalp/head massage at all, and only about 1 minute on shoulders.  Just not worth it.Now, I still have a gift card balance due to the massage being cancelled.  I think I will probably try for a massage again, but at the Oak Brook location instead.  After that, I will stick with local places closer to home and avoid Mario Tricoci completely.  Way too much money. Read Less

Place is over rated. I have gone there for waxing in the past and it was ok just convenient because of the location from work. I recently went for a massage and was surprised on how bad it was. I also received a mani and pedi that day and it just kept getting worse. It's just worth the money. You can get a better mani and pedi from VIP nails in Tinley. It was a $250 disappointment. Read Less

I saw Ari last week for a facial and she was amazing! I have not been there in a while and was happy to get pampered.  She was kind, knowledgable and very friendly.  She was happy to answer my questions and recommend some new products for me to try.  The spa area is beautiful and clean! So relaxing! I can't wait for my next facial! Read Less

I only visit Mario for facials with Dee. She is a talented, kind, and knowledgeable esthetician. After facials with Dee my skin is balanced and refreshed. Dee also recommends products to me that fit my skin type and have helped my breakout proned skin. On another note, the spa at Mario is tranquil and nice. Read Less

I have always been afraid of getting my hair cut. In the past, whenever I have gotten it cut, the stylist did not listen to me whatsoever nor follow any of my inspiration pictures at all. However, Blake was recommended to me by a friend and he gave me the best haircut of my life. He was quick, friendly, and did exactly what I wanted. I brought in a picture of Rosie Huntington-Whitely's new hair cut and he replicated it on me perfectly. This was the first time in my life I have ever left a salon 100% satisfied with my hair (& no tears lol). Thank you Blake!! Read Less

I recently moved to the area in June and haven't had my hair highlighted since... my roots were majorly grown out and I was in desperate need for a change. However, the salon I was going to is really far away and I wanted to find a place close to home. I booked an appointment Sunday morning for that day and the reservationist was able to accommodate me immediately. She was very helpful and explained the different pricing in color technicians. I booked my appointment for noon with a colorist I knew nothing about.... i have to admit, I was nervous going to a new salon and letting a stranger color my hair...When I walked into Mario, I felt very comfortable and was approached immediately upon check in. My color Appointment was with Demi. Demi came out and greeted me, showed me the changing area, and was really very sweet. I explained how I like my hair colored and she went to work.I asked her several questions about her previous education experience and also asked her why she chose Mario Tricoci as her place of employment. After we discussed these topics, I knew she was very well experienced and that I Trusted her. Once the color was processed, and my hair was washed, she showed me the area where I could Blow Dry. It only took me 2 minutes to realize that Demi did such an amazing job. As I continued to Blow Dry, I felt such relief knowing that my hair looked awesome and that I now found a salon for my hair color super close to home. I couldn't be happier with how my hair turned out. Demi is more than knowledgeable on the science of hair color. She's a wonderful listener and great conversationalist. I recommended her to everyone I spoke to that day. I look forward to my next appointment with Demi at MT in Orland! Read Less

I love this place!!! The girls here are all very nice!!!! My favorite is Samya!!!! She is so sweet so nice!!!!! I've been going to her for over a year now!!! I move to California but whenever I'm back I make sure I schedule my appointment w her to get my hair cut and blowdry!!! She really listen to you and get u the hair style u want!!! This place can be pricy but they always never fail me!!!! My hair always comeOut looking so fabulous!!!! I just got my hair blow dry and wash today and Carmella did a really awesome job on my hair!!! After my experience from another place last week I was TrueType unsatisfy w how the lady did my hair!!! This girl was great!!! My hair turn out so nice!!! Defintely will be coming back to her for my Sunday's hair day whenever I needed a good blowdry!!! Thanx girl!!!!  Oh yea sign up for the first time Mario text alert to get ur $20'off for ur next hair service!!! Read Less

Love Marissa! She has been cutting my hair for almost the last 9 years and my husband's for over 4.  I have had every type of haircut from long layers to a short cropped angled Bob. Marissa is amazing. She listens and understands  hair texture and how it will lay.  She even takes the time to show you how to style it after you leave. She rocks men's cuts. Husband's hair is coarse and wavy and always get a close crop cuts. He refuses to go anywhere else now. It's nice too because he goes every few weeks and he gets a touch up price- cheaper then the initial haircut. It is not cheap but will not break the bank. I constantly recommend her! Worth every penny. Read Less

I have been going to mario tricoci school in elgin to get my hair colored with haley. She is very pleasant and always makes sure to do my hair the way i want it. Their prices are reasonable and their vip program helps to lower the price. Haley was always available for my appointment. She is graduating but has reccomended a new girl for me. Read Less

This review is based on two different services: 1) haircut 2) facialTo start, this is the 2nd time I saw Blake.  He wowed me the first time back in April with his personality and honest opinion about what to do with my.mane.  He did such a great job that I couldn't wait to go back to him when I was back in the area.  The 2nd time I saw him, I asked him again, what his thoughts were about the cut, he told me what he thought would go with my face shape and be easy to style since I have a baby and don't have a ton of time to do my hair.  He did such an amazing job...I felt like a whole new person and totally refreshed and excited to do style my own hair.  I have never really found my "person" when it comes to hair and with Blake, I finally found my "person"! My next service reviewed is the facial with Nomeda.  I am comparing the facial at Mario Tricoci to previous facials I've had...the facial at Mario tricoci was no where near worth the $78 I paid, in a negative way.  I could've gone to a beauty school and gotten a facial for way cheaper and gotten the same service.    I had an appointment at 12:15, the aesthetician called me back at 12:20ish, gave me more than a few minutes to get undressed, and finished at 12:58.  $78 for a 38 minute facial (that's being generous on the time).  She was going to exfoliate my skin, this was done by running a brush with exfoliater over my face and letting it sit...maybe I'm just used to other places actually rubbing the exfoliater on the skin after they brush it or instead of brushing, but this tactic did NOT seem to exfoliate at all.  She was extremely rough with taking everything off.  She would run what seemed like two wash clothes under lukewarm water, slap them on my face with both hands and wipe sideways very roughly.  Again, I've had the same type of service from a student at a Paul Mitchell beauty school who was just learning how to do facials.  I will NEVER pay $78 for a facial at Mario Tricoci again.  Overall, I really enjoyed my haircut and style by Blake, but was very dissatisfied with my facial.  Also, giving a shoutout to the girl who did my shampoo before the haircut - lots of great head scratching and massaging! Read Less

I had a hand applied tanning treatment today. The tanning treatment was great. Looks even and natural. Hopefully it lasts awhile because it wasn't cheap. I used a gift certificate but otherwise a pretty pricy indulgence. The four stars goes towards my experience. I cannot rate the spa experience as this was not your typical pampering. I would like to return and try a massage or facial. Read Less

I will keep this short and oh so sweet...ladies and gentleman the Signature Massage at Mario's is a cure all.  Sad...get a massage.  Happy...get a massage.  Stressed...yep...Signature massage.  Tired...you guessed it...MASSAGE.  I have been going here for years...over a decade now.  I leave every single time with perma grin.  You will be in such a state of relaxation, you may not be suitable to get behind the wheel of a vehicle.  A true affordable spa experience.  The oils, the techniques, the zen-like atmosphere...FIVE STARS. Read Less

I have to say first - my daughter LOVED all the services provided.However, I bought my daughter a gift package for her sweet 16- all that I prepaid for.  I also made the appointment while paying for the gift card.  I wanted to make sure she didn't have to worry about anything but going in and having her very first big girl spa trip. I made it very clear that I wanted to have everything paid for beforehand. When we checked in my daughter asked if they could switch the mani for an eyebrow wax.  It wasn't a big deal, she would just have $4 extra dollars on the gift card after use.Luckily I was there when she finished because they tried to add $40 extra on top of the final bill.  I was taken aback and asked why, explaining that I set up the appointment and paid for everything beforehand.  They said my daughter saw a "master colorist" and she cost more.  Not sure why since I prepaid while setting up the appointment, so that information should have been told to me at that time.  Not after the services were given.  It was a very shady business tactic and we will probably never go back. Read Less

I always get my hair done here... I like how there are colorist and stylist and knowing they have had more education to get my hair done right! I wanted to give (05) stars as well but I will agree with others that the customer service side does suck! I had a man colorist who bleached my hair and broke off tons of my hair because he wouldn't use my comb... Then of course I had to cut it all and look like an idiot with short hair! They could have treated the situation better by giving me a free haircut and extensions but that didn't happen. The girls are good at what they do, I still go back and I still recommended them :) Read Less

My daughter spent $80 on a full set of nails yesterday, last night 4 had cracked and this morning 2 popped off, very bad service in acknowledging the issue and still has not heard from s manager.  Serving may be their key BUT Customer Service Sucks!  My daughter received a credit for the total amount!  Thanks for doing the right thing Read Less

I highly recommend Paris if your looking for a great hair stylist. I have been seeing her for a year and she always has a smile on her face. She was courteous, friendly, and professional. I will definitely continue to keep seeing her Read Less

Wow! Sarah has a creative eye and magic hands, a perfect combination for a beautiful and unique special occasion hair style! Overall, I am so impressed with the hair stylists at this Mario Tricoci location in Orland Park. I had an updo done here for a wedding engagement portrait session about two years ago, which I absolutely loved, and most recently, the infinitely talented and gifted stylist Sarah did a gorgeous braided updo for my baby shower. My hair looked absolutely amazing the whole day, and she did such a good job putting everything in place in a secure, yet comfortable fashion that I even kept my hair up the following day for another special event that I attended. I received numerous compliments both days! Read Less

Had an all over color with Sean, he did an excellent job mixing the colors. The color turned out very well! Jessica did my haircut. So pleased, she really took her time and did the job right! I was impressed! Read Less

I went for my 3rd highlight. I didn't request the same colorist as she did an (okay-good job) last time; I thought maybe I'd have a great job this time. WRONG. I have dark brunette hair (level 4) & wanted to maintain a highlight to about a 7R. I knew in the consultation she just wasn't getting it when all she asked me about was "so you want to go brighter" What the heck does that mean? Well, I found out the wrong way. She turned me into a blonde, which didn't look nice with my complexion. The foil must have leaked because I have blotchy spots.She put on 2 separate toner applications. It helped, but definitely NOT what I wanted for $175 later. I went to a family graduation party, and alot of people didn't even recognize me saying - You're blonde now". My response was - not by choice. I was suppose to go back, but with my busy schedule in the past 4 weeks, I haven't been able to.Sorry to say - this wasn't a good experience. Read Less

The staff is snobby and rude. The stylists are average at best. And as a bonus you get to blow out your own hair at a station after the cut and color. No matter what your new cut is they will not help you style it. The best part is that this blow out station is in the middle of a heavily walked isle so all eyes are on you and you are made to feel that you are in the way once they have rinsed you out. There are many better salons in the city you can visit. Read Less

It was my first time visiting Mario Tricoci and it was great! I was skeptic to go because i heard a lot of the people there were rude or snobby but my colorist Angeles was just great from start to finish she was professional and listened to what i wanted and gave me the results i was hoping for. In the end, i will surely re book with her and try other Mario services as well! Read Less

I came to see MAYA because my friend goes to her so she told me to give her a try... I have very hard hair to style and everywhere i went for a haircut they never teach me how to do it at home.. I went to see Maya on Monday she spent a hour with me talking to me about my hair and why i hate it soo much so when we got to the haircut she told me step by step what she was going to do and she showed me the products i should use. WOW all i kept thinking is this girl is really good. When we got done she told me they way she styles my hair i would be able to do the same at home. I looked great and when i went home and washed it she was right.. I love her and i will go to her forever. So who ever reads this trust me go see her she is the BEST. THANX MAYA.. My hair looks great just like u said it would i never thought it was possible to look this good. Read Less

I have curly hair, and I wanted it trimmed and straightened. My hair curly is at my shoulders. My hair straight is down to the middle of my back (or so it was). They first put me with a guy who didn't even have a flat iron!!!! Bree straightened my hair, but as she was "trimming", she cut it up to my shoulders... ie. she whacked off 8 inches without even knowing!!! The next time I washed my hair, it was up to my chin!!! How could this happen to me at an upscale salon?!!! I pay extra money not for something fancy, but just so someone doesn't screw up a trim and straightening. This has happened to me multiple times, and I can't understand how people could not notice cutting off 8 to 10 inches off of someone's hair!!! This was by far the worst thing that has happened to my hair in my life! I hate the way I look right now.. .I have wires sticking out of my head in a halo, and there is nothing that I can do about it. People say that.. it's okay.. hair grows back.... my hair takes years to grow a few inches. DON'T EVER GO HERE! Read Less

I have curly hair, and I wanted it trimmed and straightened. My hair curly is at my shoulders. My hair straight is down to the middle of my back (or so it was). They first put me with a guy who didn't even have a flat iron!!!! Bree straightened my hair, but as she was ""trimming"", she cut it up to my shoulders... ie. she whacked off 8 inches without even knowing!!! The next time I washed my hair, it was up to my chin!!! How could this happen to me at an upscale salon?!!! I pay extra money not for something fancy, but just so someone doesn't screw up a trim and straightening. This has happened to me multiple times, and I can't understand how people could not notice cutting off 8 to 10 inches off of someone's hair!!! This was by far the worst thing that has happened to my hair in my life! I hate the way I look right now.. .I have wires sticking out of my head in a halo, and there is nothing that I can do about it. People say that.. it's okay.. hair grows back.... my hair takes years to grow a few inches. DON'T EVER GO HERE! Read Less

1. Okay facial and satisfactory Signature Massage - but really, this level of service is common everywhere. 2. Unbelievably disappointing/disturbing customer service. - Making an appointment through their 1-800 number was easy and pleasant, and the nightmare begins once you are in the store: - No matter what your skin type, there is no flexibility, it's incredible! They stick to their routines and that's about it. My friend was complaining afterwards that her face hurt b/c their peels were too strong - I had a facial person tell me ""I understand you are upset"" and totally giving me an attitude--which I am not used to getting attitude when I pay full price for service - Two receptionists helps me at the register. ""Arielle"" was super nice and friendly so I put down 15-20% tips for everyone (except the one with bad attitude who did my friend's facial). Then, I got home and received a voice message saying I still owed them $17. This is fine. But, ""Jan"", the other receptionist I had met at the store, gave me an attitude right off the bat and took a very condescending tone with me! She first seemed to imply that I didn't tell ""Arielle"" that I got the more expensive Signature Massage and only paid for the Swedish Massage. AND THEN, she put me on hold forever, all the while it's ME ON HOLD FOREVER on the Saturday night, for me to make an additional payment. THIS GETS BETTER. In the end, through all that, after I gave her my AMEX card # after all this unpleasant experience, she said to me: ""YOU KNOW WHAT? YOU'RE REALLY YOUNG AND..."", implying that I shouldn't have a bad attidude because I am young. In summary,.. 1. I may be three years out of college, but I have a good job, that allows me to pay full price for decent spa services 2. Despite my age, I am still a customer 3. ""Jan"" took such malicious tone with me in the end that I called AMEX right away to close my account to prevent any potential issues Read Less

STORY GETS BETTER AND BETTER 1. Okay facial and satisfactory Signature Massage - but really, this level of service is common everywhere. 2. Unbelievably disappointing/disturbing customer service. - Making an appointment through their 1-800 number was easy and pleasant, and the nightmare begins once you are in the store: - No matter what your skin type, there is no flexibility, it's incredible! They stick to their routines and that's about it. My friend was complaining afterwards that her face hurt b/c their peels were too strong - I had a facial person tell me ""I understand you are upset"" and totally giving me an attitude--which I am not used to getting attitude when I pay full price for service - Two receptionists helps me at the register. ""Arielle"" was super nice and friendly so I put down 15-20% tips for everyone (except the one with bad attitude who did my friend's facial). Then, I got home and received a voice message saying I still owed them $17. This is fine. But, ""Jan"", the other receptionist I had met at the store, gave me an attitude right off the bat and took a very condescending tone with me! She first seemed to imply that I didn't tell ""Arielle"" that I got the more expensive Signature Massage and only paid for the Swedish Massage. AND THEN, she put me on hold forever, all the while it's ME ON HOLD FOREVER on the Saturday night, for me to make an additional payment. THIS GETS BETTER. In the end, through all that, after I gave her my AMEX card # after all this unpleasant experience, she said to me: ""YOU KNOW WHAT? YOU'RE REALLY YOUNG AND..."", implying that I shouldn't have a bad attidude because I am young. In summary,.. 1. I may be three years out of college, but I have a good job, that allows me to pay full price for decent spa services 2. Despite my age, I am still a customer 3. ""Jan"" took such malicious tone with me in the end that I called AMEX right away to close my account to prevent any potential issues Read Less

Was very Satisfied with the way my Hair turned out. My hair dresser was very attentative, and friendly. She made sure to keep me in the loop of what she was doing to my hair, because I told her I was very picky. Would defaintley go back. Read Less

I was in the salon a few weeks ago and i came across a great stylist maya. I have to tell you guys this was the best haircut i ever had in my life. When this women cuts your hair not only is she talented but she listens to your every word what works for you and what doesn't. Her haircuts last months you hair would grow out so well you wouldn't believe. She is sooo sweet and caring and dead on about the latest fashions. I love her and I love the salon now. I have gotten a few haircuts there from different stylist and they were ok but Maya's haircuts are the best.... Everyone go see her you won't regret it!!!! THANKS MAYA Read Less

I went to Mary Pat for a hair cut and I had a great experience. She was super nice and did a great job! I am requesting her every time I go there now. Plus she new a ton about the cubs which was great conversation. For all you guys out there looking for a good place to get a hair cut at a decent price, I recomend Mary Pat 100%. Plus you cant beat the location right on michigan ave and there is a really nice equinox fitness gym on the same floor so you can work out and get styled up without having to run all over town. Oh, and the building has its own parking garage!!! What more could you ask for. Read Less

I do not recommend this location at all. Most of the Mario's are bad but this location and Pheasant Run take the award for worst in the state. I could not believe how rude the girls at the reception desk were. One girl is supposed to be the manager named Brittany but she just gossiped and behaved rudely to people and then the real gem is Kyle who should probably smile and maybe people wouldn't be so mad at how rude and incompetent she is. My stylist Frankie was horrible. I thought these people go to training before they cut hair but I guess she did not. I thought after the receptionists were rude that it couldn't get worse but my ""stylist"" was worse. She even rolled her eyes when I was talking to her. I obviously didn't talk to her the rest of the cut and just felt like crying. She rushed my blowdry and it was not straight at all. The cut was so bad my husband started yelling at me for letting it happen. We had to pay another $50 bucks to get it redone at another salon. This place was dirty, rude and filled with unskilled, uncaring attitudes. I DO NOT recommend this chain to anyone!! Read Less

I moved to Naperville ten years ago. I was recommend to this salon by several people as ""a great hair cut"" but, ""you will pay a price"". I am use to paying $65 for a cut and $90 for a color, however I am use to having good customer service at those prices. My experience there was, it is much like a factory. The people who do the work are great in their field, thus the price is high. I was willing to bare the ""price"" of bad service until one day I had enough. The front desk treats you like dirt if you?re not sporting a huge diamond and designer cloths. The people who actually do the cutting and coloring are better but don't look for the traditional bonding while you get your cut and/or color. I left after 8 years of six to eight weeks of cuts and color because; the management seems to favor making money. In this economy I hope they change their management style. A friend gave me a gift certificate to try the salon again and I did within the last month. I was hoping the experience would have been better however?I still have not changed my mind. This is a good place if you want and need a good cut and color. You will be disappointed if you want something more and expect good service. Read Less

I got my hair colored for the first time at mario's. my friend gave me a gift certificate. I had Becky do my hair and at first I was nervous but I could tell she was very experienced and my highlights came out AWSOME! I also had my haicut by Yasmine and I loved my cut. The salon was a little busy and kind-of crazy but Becky and Yasmine have a client for life! Read Less

This place is ridiculous! I recently got highlights there. When I made the appointment the guy on the phone confirmed that the price was $90 for full highlights. However, when I checked out I was told it was 130.00 because prices START at 90.00 and they could not tell me why my highlights were now 40.00 more. My hair is shoulder length, so I'm not buying the excuse that the check out guy said about my hair being longer than most girls. This is just a way for them to rip people off! What really ticks me off about this place is that after my color service, I was passed to someone else who washed my hair and then sent to a SELF SERVE STATION with hair dryers for me to use! I just paid $130 for highlights and I'm drying my hair myself! Isn't this standard to have the stylist dry your hair after you pay for any hair service?! They told me if I wanted someone to dry my hair it would be an extra $45-85. This place is a rip-off with no customer service. I'll never return! Read Less

This is the worst salon/spa I've ever been to. I recently got a mani/pedi here by the rudest woman on the planet. It was so difficult making the appointment because you have to call their 800 number a wait forever for a appt. It does look like a factory outlet salon. The staff are so rude and unprofessional. The lady that did my mani wasn't even looking at what she was doing, she was more concerned with gossiping with her co-workers. And she kept coughing in my face! I had to ask her to please cover her mouth. When I go to get my nails done I want it to be a pleasant experience, this was not! There's too many nice spas in Chicago to waste your time here. Read Less

Who would have thought I could get such a great cut while on vacation from Seattle. My stylist was on vacation and unable to do my hair before I left, but I found Brandon whom I want to highly recommend! His style and flair for hair was FABULOUS! When I got back to my families house my mother and two adult sister were so jealous, they made their own appointments with Brandon. Each one having a very different style. My mother came back with a graduated bob and she looks ten years younger. I can't stress enough how amazing our new hair looks. I have natural curly hair and have a hard time finding someone who ""really"" knows what they are doing. Brandon was professional, confident, efficient, respectful, and charming in every way possible! I will be returning for his services every time I visit the area!!! Thanks Brandon! Read Less

i called and FRANKIE was recommended. i told them i wanted a consultation as it was my first time there. i was assured if i came in a little early for my appt i would be able to speak with the stylist, i came in early and she was late. she rushed, had no hair magazines(what kind of salon doesn't have hair magazines), she was so busy running her mouth and telling me how she knew what she was doing that she wasn't listening. she heard bits and pieces put it all together and i ended up with no hair after i told her i was GROWING MY HAIR and only wanted her to clean it up and shape it. NOT CUT IT ALL OFF. on top of cutting it all off it was an ugly mishapen haircut. she did it in like 5 min (NO SKILL). EVERYTHING i told her not to do she did. when i called back to see what could be done as that was a lot of money to throw down the drain (i had to go a few days later to a REAL stylist and get a REAL haircut) i was given the runaround,and told a manager would call me back. well it's been 10 weeks or so and i'm still waiting. now my hair is super short. I HAD TO GO EXTREMELY SHORT TO OVERRIDE THAT DISASTER I GOT FROM FRANKIE,but at least its cute. my hair was shoulder length I WAS GROWING IT OUT for something different and now i have very short hair due to the incompetence of a careless person, and a shady fake salon that markets itself as if all the stylists are trained. LOL trained my @ss. Read Less

I'm not in love with how much I spend here but it is worth it because the girl who colors my hair does a fabulous job. My hair is very fine and I have sensative skin and I have never had any problems with the colors bothering my skin. And, the girl who cuts my hair does a great job. I'm very picky so this says a lot when I say I'm happy with my colorist and hair stylist! Read Less

I went to Mario Tricoci for the first time in my life, looking forward to a great new style. I made the appointment on-line (very convenient) and chose first available stylist since I did not have a preference. I was greeted nicely and was told the stylist would be right with me. I waited 20 minutes, no one came so I went back up to the desk to inquire why. Well, the stylist I was suppose to get was cutting and styling someone elses hair. No other stylist was available. I was asked to wait, being told "she works fast". I told them this was not a very good first impression. Feeling very disappointed and a bit angry I decided it might be best if I leave. I will never go back to this location. Thumbs down all the way. Horrible experience. Read Less

way overpriced for the service. They are overbooked all the time, which leads to rushed service and cutting corners. It's an assembly line of services. You would be better off going to a small or mid-sized salon. It would probably be about the same price. Read Less

Very frustrating to have to call twice, be left on hold over 5 minutes. Can't register for a cash apt on line or with a gift certificate without a credit card number. They need to learn more about customer service. Still have NO apt. Read Less

I have been going to this salon for three years and while the spa services are generally good i will not be going back . I got a terrible haircut ! It was supposed to be a trim and its just awful. I am so upset! Never ever will I go back! Read Less

I didnt know that anybody could ever get a bad facial, but I did today. I checked in at the front desk and the lady just told me to go upstairs. She didnt tell me to go into the spa or anything so I waited outside in a very loud waiting room. Usually when I go to a spa, I am greeted with very nice people and asked to put on a robe or something. This was not the case... When it was time for the facial, I was taken back to a room and asked to get undressed from the waist up. After I got undressed she came in and starting making alot of noise (this was the person that was going to do my facial) . This was just really not relaxing. Next, I was laying there and she put this really bright light right in my eyes, and it was blinding. I ask her if I could remove it, because it was hurting and she didnt do anything. Then after analyzing my face, she tried to sell me their products and basically told me that my dermatologist was wrong in what she prescribed. After all of this the facial began. At first, I felt like she didnt know how to put lotion on my face, because it was really uncomfortable and by this time I wasn't enjoying the special gift that my husband had gotten for me for getting a new job. She took the first layer off and then starting squeezing my blackheads out. THIS HURT SOOOO BAD. I had to ask her to quit. I felt like she ripped off my nose at one point. After this, then everything started to get a little better. The massaging was nice, and I started relax except for the fact that I was right next to the bathroom. I would hear a toilet flushing every 2-3 minutes and people talking outside my room. I was getting so annoyed. Oh and the funny thing was that when I left, the receptionist asked me how it was and said OK (thats it). I guess now I know that OK is all they need to hear to feel good about their services. I didnt want to complain, because I didnt want to get anybody into trouble but it was hard to see $100 go to waste. I will never go back Read Less

Yesterday, I had my hair highlighted and cut at the Oakbrook location. I simply love it! I cannot begin to tell you the number of compliments I have received from both women and men. Being a woman of color, I was skeptical about having my hair styled at a salon predominately for Caucasians. In fact, I called in advanced to request a stylist that had experience working with African American hair textures. Both of the women who styled and colored my hair were attentive, courteous, and enthusiastic about offering me a new look. Although the complete service was a whooping $170, I would certainly recommend a friend. In fact, I have already scheduled my next appointment. Overall, I had a wonderful experience. Read Less

I went to see Milli after receiving two bad haircuts elsewhere. Milli created a wondeful style that fit me and my busy life as a working mom. I told her exactly what I wanted and she delivered, giving me lots of tips of how to maintain the style in the upcoming weeks. Milli's friendly personality and great customer assures that I will be a returning customer. Read Less

I have given MT's several chances, but each time I am disappointed by an overall lack of customer service, not to mention MT's employee's inflated egos. The front desk girls need a class in customer service, starting with the basics of a smile and ""hello"". I have continued to patronize MT's in the past because of their convenient hours, but not even that is enough to get me to return this time. Unless you like to pay extra for attitude, I would recommend another salon. Read Less

My husband surprised me with a spa day. I absolutely loved it! I had a massage, manicure, pedicure and a facial. In fact, I enjoyed it so much that I make a trip every 6 months for the exact same thing! I'm hooked! I did try a different spa to save money, but the atmosphere just wasn't the same. I felt much more pampered at Maria Tricoci. Read Less

Overrated. Last visit I said I asked for exactly the same highlights as previous visit - but was given a different color! Had to wait in chair for 10-12 minutes waiting for the stylist to arrive and cut my hair...no one offered me a magazine or coffee. No biggie...but when girl arrived she said she has been on break and ""I make sure I take my breaks - the day is too stressful otherwise"". Finally, I asked for bangs. I didn't get them, and because of the hair cut style, she couldn't change the cut afterwards. Staff up front needs to smile once in a while, too. Get the picture. My rating was generous, come to think of it! I won't be back. Read Less

Parents take note - children are not welcome at this location. I had an appointment for a 10 minute brow wax, I was told to go upstairs to check in, was checked in, and once I was taken in back I was immediately accosted by a woman telling me that my sleeping daughter was not welcome since I was in the ""quiet zone"". She was incredibly rude and offensive. The situation could have been handled far differently since I had a friend with me, they didn't even offer the possibility that my friend watch her, simply told me I had to leave. Read Less

My first visit and last visit there was uneventful. I paid 70.00 for a wash and blowdry, My hair looked better before I went in. The staff knew very little about black hair and the end result was it showed. My shoulder length hair looked more like an afro with curls rather then hair. Read Less

I recently relocated to Naperville from Southern California. I was worried about finding someone to color my hair. I used to go to extremely nice, high end salons in California. I went to Mario's and saw Gina. She did a better job than any of the high priced salons in California!!!!! She was an extremely nice person as well!!!! I will definitely be returning to Mario's to see Gina! My color looks absolutely amazing!!!!! Gina's a DOLL!!!!!!! Read Less