I recently moved to the Chicago suburbs from Madison, WI and was looking for a new hair salon. After reading reviews, very in-depth research, and asking friends and family I finally found Charles Mor... Read More
I recently moved to the Chicago suburbs from Madison, WI and was looking for a new hair salon. After reading reviews, very in-depth research, and asking friends and family I finally found Charles Morris. It seemed like I had absolutely nothing to worry about. I was looking for a balayage style hair coloring and even brought multiple pictures of exactly what I wanted. I have very light hair naturally and have always just gotten blonde highlights, never having all-over color put in. Long story short, I left the salon in tears as I had an extremely dark all-over color put in around my roots, and pretty much half of my head. The color was dark red/brown. I have NEVER had this dark or a color in my hair so it was quite a shock to me. It did not even come close to resembling the picture that I brought in. My hair looked like I attempted to color it at home; ending up very light blonde on the ends and extremely dark near the roots. Not only was the color horrendous, it also was incredibly splotchy and inconsistent. No toner was used on my hair because the stylist claimed, "you don't need it". My hair was orange, brassy and blotchy. Upon letting the salon know I was not happy with the color, I was told by a manager over the phone that "it's just hair, you can fix it". This solidified for me the idea that I would absolutely not return to this salon despite their offer to fix it at no cost to me. After letting the manager know I was hesitant to let the same stylist attempt to fix the bad color, I was then told in person by the same manager, "I don't understand why you'd be uncomfortable with that" and "it's not that bad". I was treated like I was in the wrong completely, until finally I requested a consultation with a different stylist. This stylist was more senior and seemed to be very knowledgeable. She was the first person at this salon to admit the dark color should have never been placed on my hair. Despite this stylist seeming very experienced, I couldn't return to this salon and give them my business after such a huge mistake and being treated so poorly afterwards. Luckily, I have an amazing stylist back in Madison, WI and made the three hour drive in order to salvage my hair. I am sure that one stylist is not reflective of the entire salon as I believe there are most likely amazing and talented people that work here. I, unfortunately, did not experience that based on my visit. I was severely disappointed in the service that I received and cannot see myself returning. Read Less