Okay, this review will be long, but it goes to show what horrible staff and owners work at Splendor. I initially wrote management regarding my visit. The letter is this:I am writing in order to info... Read More
Okay, this review will be long, but it goes to show what horrible staff and owners work at Splendor. I initially wrote management regarding my visit. The letter is this:I am writing in order to inform you of my visit to your establishment today. My friend and I decided to have a ladies day out, and had decided to purchase a Groupon for a manicure and pedicure. We each paid for the $29 special and were looking forward to visiting with your staff for the very first time.Upon our arrival, I was pleasantly surprised and was truly appreciative of the offer of soda, flavored water, or juice. Your establishment appeared very clean and sophisticated, I was excited to receive your services.My friend had a soft spoken woman work on her, I had an individual with black glasses and blonde hair. She appeared to be in her 40's or so, stated she lived west of Hinsdale. I do regret to inform you I cannot remember her name at the moment, I am very pregnant! :) (I now know her name is Krissy). However, if I had to compare her to a medical professional I would have to honestly say she had poor bedside manner. As my pedicure was being done she was very brash and quick. I understand it was to be a quick pedicure, but I expected a little kindness. I was honestly surprised when she almost reprimended me by telling me not to try and help by moving my feet as she placed the flip flop on me. I let that go and we eventually went to her manicure table.As she started to peer at my nails she asked how long I wanted to keep them. At that moment, they were about a half inch long. I pointed to my pinky finger nail which was approximately a quarter inch long. As she began clipping, she asked what I did for a living. I told her I was a nurse. She looked at me in disdain and stated "they let you keep your nails this long around patients!" It wasn't a question, it was an accusatory statement. I responded yes, they do. She then asked me why they allowed me to use red nail polish(I had a previous coat of red), I informed her as long as they were kept clean they were acceptable. However, this is actually none of her business and it doesn't matter what my employer allows me to do. Imagine how disappointed I was when I realized thru all of this that she had completely cut all of my nails down comparable to the length of hers. I no longer have any nails. Instead of making a scene, I kept my cool because I did not want to perplex my friend or other guests. It was even better when she reprimended me once more for not "relaxing my hand."This was my friend and I's very first visit, and we had been ecstatic to try you out. We are both 8 months pregnant and felt we deserved a pampering experience, mine fell very short of this expectation due to your nail technician. I would like to add the young girl in front was very sweet and kind, she made my horrible experience somewhat better. However, your nail technician could truly use some better "bedside manner." Oh, and my nails are already chipping five hours later. And so I was contacted by Laura herself. She was very apologetic and told me to please give them another chance with both services being done for free. Now I attempted to take her up on that offer, but she is apparently not around and her mother Mary spoke with me. She told me she would not allow me to receive the services for free, but I could get a pedicure for $25, 50% off the price. I'm sorry, but this was not what I was promised. I advise everyone, DO NOT GO TO THIS PRETENTIOUS ESTABLISHMENT! Very poor service and staff members. Thank you for reading all of this. Read Less