Pros outweigh cons, because I really have only a couple complaints. I did not want to say anything because the rest of my services went so well!One star for customer service. I was a new client - neve... Read More
Pros outweigh cons, because I really have only a couple complaints. I did not want to say anything because the rest of my services went so well!One star for customer service. I was a new client - never been, and was amazed by the options at this place. I was not greeted right away, but instead, introduced myself as having an appointment. The guy presented me with a menu after he located me in the large book. I've never seen a menu for you to check off at a nail salon before - but how cool! I was able to check off the services I wanted, and any complimentary beverage I fancied. Coffee. I then picked out my colors (Almost too many to choose - know what color you're going for) and he put the color codes on my menu. I wish I knew his name - Not David, the owner, but the other man walking around making sure everything and everyone is okay. One star for Kaitlyn. My pedicure - Milk and Honey scent - was longer than expected, but wow, Kaitlyn (I think her name was) was fantastic! I loved her, and hope to receive service from her again! She cares about you and the work she does. I WILL NOT be paying for the most expensive pedicure next time ($55) - but boy, it was pampering. I was then brought over to the manicure station (you are told to sit wherever you want) and K brought over my menu and gave it to Hannah. Well, then everything went weird. Hannah seemed really confused - kept talking in her language (rude-cause you know they're talking about you) and K hadn't done that around me until that point. Like, there was a power struggle. Hannah didn't want to take me for my SNS DIP. And could NOT be bothered. She used the drill on my nails over and over - I DON'T HAVE ACRYLICS OR GLUE ON MY NAILS. Then, when I proceeded to tell her she missed sanding one - she laughed and mocked me. She neglected and completely SKIPPED OVER doing my cuticles. Never soaked my hands. She was tired, unprofessional, and lazy. ($39 - I expect better) One star for Tina, who I ended my two hour night with. Luckily, she did a fabulous job on my eyebrows. She was warm and friendly, and took her work seriously. ($17)Will I be back? (Grand total of $111 without tip? $133 with. Average for what I experienced) Get rid of Hannah. I read about her in other reviews - didn't believe it, until I experienced it! Read Less