UPDATE 7-6-17I wrote the same thing on their FB page to let them know they're good, but remember your appointments. Owner says nothing about better time management, rushing my mani pedi and tells me ... Read More
UPDATE 7-6-17I wrote the same thing on their FB page to let them know they're good, but remember your appointments. Owner says nothing about better time management, rushing my mani pedi and tells me I'm free to go elsewhere. Smug and arrogant is not good for business. I will move along when loyalty and kindness to the nail techs is not considered essential for business. Guess nail salons are becoming a dime a dozen. When I started going to Posh I loved it so much. They have stolen a few nail techs from other places, they have a lovely decorated establishment, it's always very clean, and a very well organized nail selection. However, now that they have also stolen clients and made us fans of their location, they are over booking and not keeping up with their appointments. I'm sorry but that pisses me off so bad. If I make an appointment with someone, DO NOT EVEN TRY TO PUSH ME OFF TO SOMEONE ELSE and do not rush my service. I chose that tech for a reason, they do nails like I want them. I do not mind tv watching or other things going on around me as long as I can sit, relax, read, and get my nails done as others have mentioned in their poor ratings on FB or elsewhere. What I do not like is the constant appearance of over management by the one woman and man who sit right behind the entrance desk constantly monitoring their nail techs. It's stupid. You should be doing better time management for appointments. They've earned new clientele quickly because of their decor, but now it's time to maintain your regulars or lose us. They had a lot of new people in right before 4th of July which I'm sure is why they have got a poor rating from those below. I will go back because I love the location, decor, not being on top of each other for pedi's etc. However, they need to get off their high horse and understand what it takes to keep us coming back.PS, I'm sure they lease this building, but the building owners need to slack off on reserve parking for other buildings not even needing the parking! Read Less