So, I hesitate to share my experience because I secretly don't want my stylist so busy that I can't get in to see her! However, I can't do that because truly I just had a fantastic experience with a hairstylist named Traci. She is a Master designer and colorist. The moment I sat down, I could not be more pleased. Traci is a wonderful listener. She took the time to find out what I was hoping for in a style and color. She brought out color swatches and explained each option. I found myself trusting her before she even began the whole process. She completed the process in a timely fashion with beautiful results. The highlights were placed perfectly for the hairstyle that she kindly showed me how to achieve on my own. Start to finish, She exceeded my expectations.  I will definitely be back to see her! Read Less

Do not go here for any facial services . Dr Stein rents a down stairs room and does his work in THE DARK And PS&S takes money from customers for him. Make the check right out to PS&S but will not take any responsibility when it comes to the the DR Doing a Blotched job! he left my face completely distorted uneven my Doctor and Lawyer are in AWE that this man is practicing medicine. Judy the Owner was pleasant to my face will not return my money. Frank co- owner returned my ca...ll once right before they closed! now they wont answer the call to me! its been since Dec 17th the only thing i received from the actual DR ASSIST. Harriet are text messages in CAPS. i went in for fine lines and wrinkles HE PUT FILLER IN MY CHEEK one side.. in a dark basement room! horrible horrible display of customer service! no phone call back. they wont take responsibility because they are just a "reception desk "for him i was told. But Judy had no Problem taking my Check made out to them See More Read Less

Have gone here for many years. Started out with massages,facials, pedicures. Have had Beata for facials for a couple of years now. She is excellent. Service is great. They are on time with their appointments, the front desk people are always friendly.. Sometimes I have had trouble with their retail end - out of stock on products that I use. Read Less

I had a 60 min massage with Carrie, she did a fabulous job! I'm a bit weird with people touching me especially when it comes to a massage. Her cheerful personality and professionalism made me feel comfortable and her skill set is on point...I feel new, I'll be back Carrie! Read Less

I spent the day yesterday.. salt glow body scrub and platomore facial with Tricia ... wow amazing is all I can say. Then on to spa pedi n spa mani with Winley.. again amazing. Only comaint is that 1 of the other employees doing pedi was so loud and complaining about her cousin amd their wedding. The entire time. I now know everything about this wedding... took away my relaxation from my pedi.. Read Less

Facial review only - I haven't received any other service at Platinum because I'm loyal to my local hairstylists and massage therapists. With that said, I live in the city and still travel 45 minutes to Bloomingdale to see Tricia. And this has been YEARS now. Tricia knows the industry and every fun gadget, product, trend (bad and good), procedure, etc that comes out on the market. She has taught me so much about my skin and always solves my skin issues.She also has a great hand. She has a way of gliding on your skin with the right amount of pressure. It's not light and flaky, but not too aggressive. I walk out feeling like whatever she put on my skin really got in there and is healing it the rest of the day. I used to come for her Microdermabrasions until she introduced me to the HydraFacial... HOOKED. She adjusted it to my skin's needs and I got to see all the gunk that came off during the process. Yes! You better believe I booked my next appt before leaving!(Btw, I've read the reviews and yes the place is dated and needs a rehab but: the facial bed is heated & the music is calming. And amongst the turnover in the salon, Tricia has been there for over 10 years and might I add, they are SO lucky to have her.) Read Less

Decent service but their "spa manicure" isn't exactly what I'd call a spa manicure. She hardly took time. The "no chip" was not no chip. My thumb came off as one huge piece about 3 hours later. I'm very disappointed because I have had no chip before and this was just terrible. Read Less

I got a gift certificate as a gift and decided to book a mani and pedi. You'd think $75 would cover that but no...a basic mani with no chip was over $50 and a pedicure is $55. Prices are totally unreal. When I asked the appointment scheduler why they're so expensive she gave me a song and dance about how much better their services are "compared to those Asian places". Keep in mind I've been doing my own no chip manicures for years at home but I thought it would be a nice treat to be pampered. My appointment was with Magda. Her polish job is so sloppy I have polish all over my cuticles. Now that my nails have grown out a half a week the color is starting to lift and peel off because there isn't a good bond to the nail. Two of my nails have air bubbles and one nail has a piece of debris embedded in the polish. To top it off one too is already chipped and will start to peel soon. I literally just got them done 5 days ago and this service should last for two weeks. I guess it pays to take the time to do them myself. The light, colors and top/base coat was an $80 investment that has a far better outcome than this salon. I definitely do not recommend this salon. I'm sure your local "Asian" salon will do the same if not a better service. Read Less

I wish I could give a better review. My own experience (massage) was good.  We took my friend for her birthday.  She did NOT enjoy her massage.  When she spoke to management,  he did nothing to help.  Then,  spoke with Judy. She offered half her money back- to make the situation right. Totally agreeable. That was over a week ago.... No refund. My friend has been on the phone with Judy (owner), and she was supposed to call my friend to check on the refund. Nope, on both of those... totally giving the run-around. I would recommend this place, but with caution. It's good, if you like your service. If not?? You're out of luck. I will NOT be returning, due to customer service. Read Less

I have been going to Platinum for many years now & I always have a wonderful experience. Tricia is awesome - I have been going to her for waxing & facials and she is just the best. If I ever have issues with timing etc the front desk is always courteous and helpful. They have always taken care of me. When I arrive and checkout you can't ask for more friendly ladies. Keep up the great work Read Less

Let's be honest... This place used to be top notch.  Gorgeous decor, excellent stylists and estheticians.  You literally felt like a princess every time you came, even if you were only getting a brow wax.  But that was back in 2000-2010.  Since then, the salon has deteriorated.  There is chipping paint throughout the salon, the gift boxes that are used as "decor" around the ceiling are coated in dust, the countertops are chipped and peeling.  I don't even come for nail services anymore because that area is in the basement and there are spiders down there.  NO THANKS.The upstairs is just as empty as it is downstairs.  If you come for a massage, it's likely only you & that person in the entire upstairs area.  Creepy.  There is barely any stylists in the salon anymore (you'll never see more than 2).  I remember when all 15+ stylist stations were full!!  Now it's a graveyard.  So trust me - when you call to make an appointment, it's slim pickins on who you get.  Same goes for the estheticians.  When you call, they make it sound like they are trying to "fit you in".  When really, the schedule book is wide open...they just don't have anybody working.  It's terrible.  The owner Judy is OLD SCHOOL and she has allowed this place to become OLD NEWS.  She really needs to move over and let someone with a fresh innovative mind take over.  Shes grumpy and intimidating and not warm to her customers.  She used to leave her dogs in her office too which was not cool.  There is ALWAYS tension in the air when she is around.  People only come back nowadays cuz someone got them a gift card or they're lucky enough to have a stylist that has stayed this long.FYI on facials, they are all the same except for an extra mask or serum thats applied.  It's nothing you can't get somewhere else.  I do love their heated beds in the spa and the soft tranquil music.  Tricia in the spa is excellent, definitely the best girl they have upstairs for facials/skin services.  Angel is good too.I would have given 5 stars back in the early 2000's when this place was a goldmine for beauty & relaxation.  Nowadays, it's boring, out dated, and badly in need of fresh blood.  I firmly believe that this spa can be reborn again if someone would completely re-do this place.  **You must tip in cash.  They will not let you put it on your credit card.  And give your tip directly to your stylist/esthetician at check-out.  Do NOT utilize the little envelopes that the receptionists have.  They say they will put it into your stylists locker at the end of the night.... Don't trust it.  Over the years, I've heard from several different stylists/estheticians that many of those envelopes miraculously go missing.  If you liked your service, tip your girl directly. Read Less

I get massages at Platinum multiple times a year, if possible. Kumud is fantastic. She is a petite woman with strong hands. As long as you tell her, she will lighten her pressure. She knows exactly where your stress is and works it out. She is calm and trustworthy. You immediately feel at ease with her guru/mentor/mom-like demeanour. The facility is clean and relaxing as well, equipped with a great dressing/shower room to rinse off before leaving. I got my husband to go and she really worked on his knots and his massage was not relaxing to him. He should have spoke up and asked for what he wanted a more gentle touch. Next time. I see Kumud as a partner to me in my stress management. Read Less

I needed to get a lip wax done like pronto. I called up Platinum and they got me in the same day!! Thank you! I saw Angel and she was awesome. I have a sensitivity to waxing and get red every time. Angel made sure to keep the redness at bay along with some tips. Everyone there was friendly, I would definitely come back for other services. The only thing I was unable to do was give a tip for Angel. I'm new to the area so bringing cash for tip in is different.  I'm used to giving one on my card but I hope  Angel will get some sort of kiddos for my review and I'll see her next time :) Read Less

Over the weekend I had a 60 minute Swedish Massage and Facial at a Platinum. Both services were amazing and I will definitely go back. It's close to home and they were able to schedule both services somewhat last minute for me.  Massage with Pauline: I told the masseuse I prefer light pressure and I was never in any pain during the entire process. Extremely relaxing. Some people like to be in pain when getting a massage - Not me. It was the perfect pressure. Facial: It was my first time getting a facial so I was a tad nervous. Would it hurt? Would I break out? I had no idea... The process took a full 60 minutes I think. Longer than I expected. Barata is extremely knowledgable about facials/skin: what to avoid, what to do, giving advice based on my skin type, explaining each step along the way (since it was my first time) She suggested a specific facial and it made my skin feel smooth and look radiant afterwards. I think a monthly or bi-monthly facial is in my future moving forward. Why not 5 stars? This place is in need of a serious makeover. Its almost like stepping in an early 1990's time machine. It's clean (which is most important)  just dated. I'm sure the owners do not want to spend 2 million on renovations but I bet they would double their business. If trendy appearance is NOT important to you then by all means check this place out. Mario Tricoci is just around the corner but you will spend $20-$30 more for each service. My eyes were closed for 95% of my visit so go ahead and save yourself the money and head over to Platinum. Read Less

I absolutely love this place. I had the best facial of my life by Beata. I will be going back again and again. She is very skilled and educated in her field. I was very impressed. I have had at least 50 facials in my life. She is in the top! Read Less

Its been a long time since I've been here.Went today for a message and was not impressed at all!The message was ok I have had better ones, way better.When you are done they offer water to drink.The water was warm, no ice , no slices of fruits(at least lemons). Just not impressed waste of $75 ;( Read Less

I love all the services I've received here throughout the years. I must say I felt compelled to right a review after my last visit with Lisa. She has been by far the best esthetician I've come across at this location! She also did my eyebrows for me and they looked AMAZING. I would recommend her to anyone seeking any kind of facial service! Read Less

My husband bought me a gift card to Platinum. I had an unexpected day off and was itching to use it. I called and was pleasantly surprised that they could get me in for a pedicure and facial within 45 minutes of me calling. Cooling Mint Pedicure was nice and every product was in individual containers to prevent cross-contamination. I appreciate clean practices. Becky changed her gloves often and I was sent home with the nail file and buffer. Unfortunately, they could "not find" the person who was supposed to do my facial so I waited for 25 minutes before another girl took me in. However, Angel did a nice job analyzing my skin and recommend a facial in my budget. I've never had a facial like this one and was grateful she squeezed all my blackheads. Nice massage also. Overall, besides me having to wait, I had a good experience. I much appreciate the cleanliness of this spa. Read Less

It's been a while since I've written a review for any place, however I feel compelled to share my experience at this "salon". I wouldn't normally go to a salon spa for a pedicure, however my MIL gave me a gift card here for Christmas. They didn't have very many open times that were accommodating to my schedule. When I called to check to see if they had anything early or any cancellations they made it seem like they were booked solid. When I got there (around lunch time) it was DEAD, I was the only one in the pedicure room. My guess is that they don't have enough techs so scheduling is difficult. I wish they would have had earlier appointments - I checked three different days, two of them being weekdays.This place is a little strange to find, yes it's by the mall, but it's behind the Lazy Boy store so you can't see it from the naked eye. Luckily Siri knew exactly where to go. This place used to be an old medical or office building by the looks of it. It's pretty nice when you walk in. The ladies at the reception desk are very friendly and welcoming. They don't make you feel like you are in a snobby spa. I waited a minute and my tech came to greet me. We walked down the stairs to the pedicure room. Outside the room is a wall of OPI nail polishes to choose from. The pedicure room is okay. It's bare, it's clean, BUT there is a sign that says "we clean to hospital standards." That's doubtful, as there was dust and dirt in the grout and the edges of the room. But that doesn't bother me. My tech was very friendly, kind of too friendly. I really just wanted to relax and she kept talking. Even with my one word responses and fake laugh she didn't get the hint. I just wanted to relax but felt I couldn't because she kept asking me about my family, where I lived, etc. When I get my hair / nails done, I like it to be quiet and relaxing. I didn't get that at all.Also, I know I said I wanted to relax and to me that's surfing the internet on my phone, reading, texting - well I couldn't do that because there is no service. My tech told me they rarely get service there. (She also told me the owner makes them pay $35 for the stupid bedazzled shirt they have to wear - like I said, she talked too much). The massage chair they sat me in SUCKED, for lack of a better word. All it did was inflate and deflate, there was no massage what so ever. Their specialty is this: They put some almond lotion crap on your feet and legs, then wrap you in kitchen grade plastic wrap, then put hot towels on and leave you for 10 mins. I could have done this at home........ I would have preferred some extra massage time, not some home concoction that I could do myself. The paint job on my toes is fine and she filed them down and they look nice, but my heels are still rough. She barely touched them. I hardly got a massage. They do use one nail kit per person, and they ask if you want to take the buffer and file home. I declined and she threw it in the trash. One thing that bothered me, when another tech brought another lady in she went over the type of pedicure she booked. She booked the caviar scrub and they were out of it so she offered her an upgrade. 1) shouldn't the person taking the reservation know that the caviar scrub was no longer available? 2) the caviar is the the upgrade, so what the heck was she offering that was so upgraded? 3) My tech didn't even go over with me what I booked  - in fact she didn't even know because she asked me midway through if I wanted the cooling or warming pedicure. When she was done she took me  out of the pedicure room to a line of chairs with toenail fans set up. They overlooked this small pond and garden thing. I suppose they mean for that to be relaxing, but it was stupidly placed and the garden was dirty, there was one fish that I saw and the pond needed cleaning. There were also spiders back against the wall.Lastly, when I checked out to pay they charged me $55 for the pedicure that I got. The one I booked was $50, and when I got home I looked at their menu again, there isn't even a $55 pedicure on there so what did I pay an extra $5 for? Overall I was disappointed and I won't be going again. I'm only grateful I didn't pay and got this as a gift. Maybe their hair salon is better than the pedicures, but I have a usual hair stylist that I go to that I'll be sticking with.Again, no major offense against my tech. She was very nice, a hard working mother. But I just don't care for chit chat and I'm sure that the pedicure isn't her personal style, it's what the salon mandates she does. She was pleasant and tried really hard to get me talking. Read Less

Way over priced for the services I had. I began with a massage. which was ok. I paid extra for essential oils with scents in them. my real grievance here was that when she reached my scalp at the end she POURED THE REST OF THE OIL ON MY HEAD! I have long hair so I felt all oily and gross the rest of the evening.Next I had the delux spa caviar pedicure. although my tech was great to talk to...I didn't notice until the following day that there was a spot on a toe with no polish and another toe had a rough piece of skin next to the nail that should have been dealt with. Honestly for the price I paid they should have rubbed actual caviar on my leg. I don't plan to go back. Much better places with much better prices. Read Less

I have been here a few times and the red flag is that every time I come here its empty.  I know the owner brings her dogs and keeps them in her office. I mean who does that?  This place tries too hard to be perfect, but sorry you aren't. I had a mani and one day later the polish came off. So I called and they said they would re paint it and that it was my fault it came off the first time. Who says that? I've worked in customer service and the golden rule is THE CUSTOMER IS ALWAYS RIGHT. Never again Read Less

This is a really nice facility. My first visit was for an underarm and Brazilian wax. Mia did a good job and paid a lot of attention to detail. The only complaint is the failure to offer a discount to new customers or a maintenance package for frequent visitors.  Gratuities must be left in cash which is a bummer if you were unaware. I would visit this place again but will look for a better priced option. Read Less