Went in for a manicure and Sammy talked me into gel nails last Saturday. Three days later, (Tues) the gel polish on corner of my thumb nail started to peel off. Not a huge deal, it happens. I was very... Read More
Went in for a manicure and Sammy talked me into gel nails last Saturday. Three days later, (Tues) the gel polish on corner of my thumb nail started to peel off. Not a huge deal, it happens. I was very busy at work and with three kids, so I went in Friday and asked Sammy VERY nicely and politely if he could repair the one nail, as it had started peeling on day three. In a very rude tone, he told me he could do it but I'd have to wait for all these others in front of me. I was completely fine waiting, but why did he have to say it like that? Then a very nice lady and her daughter, who heard that, told him I could go in front of them bc I just had a three minute nail repair....but he shriveled up his nose, looked at me, looked back at them, and shook his head no! I thanked the lady for offering. Sammy seemed to snidely take great content in the fact that he was purposefully making my three minute quick repair wait, (gel nails peel right off, then you reapply polish 2-3 times, and it was only one quick nail that needed it) apparently he was embarrassed or mad that a nail job he did on me had a slight flaw, and God forbid I'd ask him to fix it. As I sat and waited, another lady came in (who later told me she'd been a regular there for FOUR years) and she checked that she had an appt. Sammy tried to argue with her and said she didn't have an appointment. She seemed very sweet and diplomatically reminded him that she'd called TWO times that day and spoken with him. He then told her, and I quote, "you can go somewhere else if you like". She was flabbergasted! As she left, I told her "I don't blame you for leaving", and I described my own situation to her. I told her I was getting my nail repaired and NEVER coming back. That's when she told me she'd been coming there four years. Sammy is SO rude to his customers. Even when given a chance to get me in quicker, he made a three minute nail repair wait almost FIFTY minutes. After the appointment lady left very upset, he audibly made a comment to the customer he was working on "she wrote down she had appointment but she didn't have one...that's not right". Sammy lost two customers in a span of 30 minutes yesterday. I will never return. Read Less