I went in for a Gel Mani/Pedi combo. Hang seemed nice at first. It turns out one of the glitters I had chosen did not look the same on my nail as it did on the sample nail. After 2 coats of trying to build up the glitter (it just looked clear with a few specks) I asked if they were the same color. She then informed me the color on the sample stick was the same name, but the one on the stick was a non-gel color. I was surprised she had it on the sticks with all of the other gels. It simply didn't come out the way I expected and asked her if there was something else we could do. She suggested putting a darker gray coat over the glitter and going back with more of the glitter after each cure. I simply wanted my nail to look like the sample stick that I was shown, but it didn't at all. I had about 8 coats of polish, which I did ask for, but only because she didn't tell me that the color shown wasn't a gel color and wouldn't look the same. I was so unhappy, I decided to not go through with the gel pedicure either. So I left the salon with 2 nails that were super thick and I was pretty unhappy. After building up some courage, I called her an hour later and thanked her for all of her hard work, but mentioned I was unhappy. She assured me I could come in on Monday and get my nails painted over with a new color. I felt good about the conversation, and thought Monday would be just fine. Little did I know when I came in today, she was less than happy to see me and hardly greeted me. I sat down and she began to file down the thick glitter polish and asked me to choose a new color for all of nails, after I chose one she told me it wouldn't look good painted over the green, and would start to look thick from all of the coats to get a good base color. I asked if she thought the super dark, hunter green would more easily conceal the color, and she said she didn't have anything to say and then said in a sharp tone, "I don't want you to call back if you're unhappy". I was totally caught off guard with the remark and thought it was quite frankly rude and unprofessional. From our phone conversation she had told me that she could cover it up, so of course that was my expectation that it would be fine when I walked in today. I then said the same green I have on the glitter nails would be fine, then I mentioned I had two small chips on my thumbs (They have a guarantee on their gel polish) and again in a rude tone she said, "Well you didn't say that before, I can fix it.” Finally, as she was painting my 2 nails and the 2 little chipped areas (she just painted the chipped spots and did top coats), she told me regarding my visit today, "I don't normally do this." I then told her I normally don't come in for adjustments after I leave either. She then said, "If every client wanted a polish change..." At that point I said, "I'm not trying to cause any trouble for you, I simply would like something else in place of this thick glitter. She then said, "You wanted a full polish change, thats what you said on the phone." I then said, "Well you told me it would be extra, or not look good if you painted over, so the green is fine. I see you have other people here, I'm really not trying to take away your time from them." Then magically her tone changed and she said, "Oh ok thanks." I sat there with a flat face, trying to bite my lip to keep the tears in my eyes from welling. I have never been treated so poorly by a so-called "professional". Her comments were unnecessary, rude, and extremely unprofessional. No one wants to have to go back in to salon, but sometimes you have to for chips, repairs, and changes. I tried my best to be super kind about it, but she did not. Think twice before coming here, just in case you're not happy, she'll make you feel terrible for it. If you read through previously posted poor reviews, she replies both unprofessionally and in detail discredits other client’s complaints / experiences . I should have known better, as I read her responses before. I’m curious what she’ll say to in response to this review. Read Less

My first time here I got a classic gel manicure. I was highly impressed! Making an appointment was super easy. Salon was clean and welcoming. The colours and paint job were fantastic. All of the employees were very friendly and pay close attention to detail and what you want. I will definitely return for more manis and a pedicure and highly recomend to everyone. Best nail salon I've been to. Read Less

Worst experience ever! I went in a few weeks ago and had a great experience but went back today and it was horrible! Was told to have a seat and sat for 45 minutes waiting with remover on my nails and while 5 people with appointments came in. I understand that the people with appointments come first. That is not what I'm upset about. What upsets me is don't tell me you have time for me when you know you have 5 other people with appointments coming in! Will never go back! Read Less

The girls were super sweet. The opi gel nail polish doesn't stay on very long, only lasted one week before chipping, very over priced for a manicure and pedicure I won't be back due to the product and price but like I said the girls were great. Read Less

H.O.C. is destined for #1 Nail Salon status in the entire Treasure Valley--at the very least! Hang is a gifted nail technician...and here's an interesting tidbit: both her parents were nail aestheticians as well, so she has the benefit of all the knowledge her parents have gained throughout their careers and shared with her. In all the years I've had my nails done--and that includes (besides here in the Boise area) in California, Florida, Virginia, and Brazil, she's the best. No kidding! I have to thank my dear friend and neighbor for referring her to me! Read Less

My new favorite place to get my nails done. These girls are so sweet, caring, and professional. They take their time, make sure you are comfortable, and take pride in their work. It shows, too. To top it all off they keep their salon immaculate. Will come back continuously! Read Less

I am a perfectionist (my manicurist just hands me the file so I can "fix" them when she's done!) and my teen daughter came home from H.O.C. with most perfectly done nails I have seen! There was no gap between the nail polish and cuticle that makes it look like a growing out manicure before you even leave the business. Every nail was filed completely the same shape as the others and the painted design was so perfect it looked like a stamp!! There had been a miscommunication and after all her nails were done they insisted happily on removing BOTH of her accent nails and completely redoing the whole gel process just to make sure she was completely satisfied with the color scheme!! And I kept refusing to believe they were just gels and not an acrylic layer-because 5 weeks later they STILL did not have a single chip on any of them!!! My other daughter had a manicure at another place that same week that had chipped within 2 days! Wow!Wow!Wow! There are still people out there that are truly skilled take pride in their work and customer satisfaction!! Read Less

Walked in late on a Friday night. The shop was clean and Hang was very professional. My wife said that she did an AMAZING job on her nails. It has been 2 weeks and they still look great! That has NEVER happened before! She will be back! Read Less