Oh my, I used to love this place but just had a terrible experience. To be fair, I came on a very busy Saturday and was told upfront that it would be 1.5 hour wait. Well, I'm 37 weeks pregnant so time... Read More
Oh my, I used to love this place but just had a terrible experience. To be fair, I came on a very busy Saturday and was told upfront that it would be 1.5 hour wait. Well, I'm 37 weeks pregnant so time is of the essence to get my pedicure in before I give birth. I decided to wait and went to lunch, got frozen yogurt, and shopped before heading back. The wait ended up being over two hours. Still, I kept a good attitude because I was about to get my nails done, woohoo! That's where the problems started. My nail tech was an older woman, Christine. She had a really hard time finding the gel color I picked for my toes. She was sweet but man it took forever to get anything done! The drain thing stopped working within the five minutes from when I sat down, so she had to go work on fixing that. By the time she actually started my pedicure the water was cold. I'm not one to complain during these things, so I went with the flow. I can deal with a cold water pedi, I'm pregnant and running hot anyway (but it is still a weird sensation when the water isn't hot). My legs were actually cold whenever she pulled them out to work on them. Then comes time for my favorite part - I picked the sugar scrub massage. I glanced at my clock when she started, it said 3:27 pm...and less than two minutes later she stops to switch to the other leg, which she massages for ONE whole minute. Again, I'm 37 weeks pregnant and had been looking forward to that massage! What a let down. Then she moves onto the polish and uses the thinnest layers, by the time she's on the second layer it's barely looking like the swatch. So at this point I speak up because I'm not gonna be in the delivery room looking down at a toe color I'm not happy with! I ask her to do a third coat and fortunately, she agrees.So just after 4:00 pm I'm finally done with my pedicure. Had planned on also getting a mani and my brows done but at this point and with the level of service, I decide to cut my losses. I'm literally wiping off polish on the skin around my toes. It looks like I could've painted them myself - and I'm terrible at painting nails. I have had a lot of good experiences here but I'm just really disappointed with today's visit. I wish I had a better nail tech so I could have gotten my mani done too! Seriously bummed about that. I'm also a mom with very limited time so getting out for a moment to myself is rare and I missed that opportunity. Maybe try a different place next time? Read Less