Horrible! Went in for a pedicure. The girl was too soft handed. I had to request for her to clean under my toenails TWICE! 3 times i had to ask her to trim my nails. These are all things she should already know to do. Not to mention the chairs are so old that they had no cushion or pad between the back rollers/massager. So painful! Read Less

I have been a customer of this salon for over ten years and am always pleased with the finished product. Kevin is wonderful. Always best to make an appointment if possible because they are usually busy. Read Less

Love the ladies and Kevin. All very professional and friendly; they take their time to make sure everything is perfect! I think any negative reviews are from rude customers. I always love their work and how friendly they are! Read Less

I love the warm friendly atmosphere! Everyone there there is very nice . I see Fran for my cut and color, and she does a WONDERFUL JOB!! I get more compliments on my hair now than I have ever before! It looks amazing! Prices are very very reasonable too! I would not go anywhere else. Read Less

I love this place. I usually go to Kathy she's a perfectionist and I always enjoy her doing my nails. Also I'm very picky with my eyebrows because I like them thick and she does a phenomenal job with my brows. Everyone eles is very professional and attentive. But I've gotten so use to kathy. Always my go to. Read Less

I have been getting my hair done for years by Brande! She is so talented! I always walk out of the salon extremely happy with how amazing she does with my hair! I would recommend her to anyone!! Birch salon is such a welcoming place and fun atmosphere, I really enjoy going there! Read Less

I haven't had a haircut or style I have genuinely even liked in about 15 years. It's long, stringy and I don't like to do it. I went to Donn Quist and I have what I feel is the best haircut I have ever had. Sincerely. I don't love to look in the mirror as it is, but man this cut n color makes me feel good. Can't pay for that! Thank you Donn! Read Less

I've been coming here for 5 years now! Even when I moved away from the area for a year I made the trip here because I could never find a place I liked elsewhere. Anna is great and did my nails for 4 years when I did acrylics. She is very friendly and really good at what she does. Kevin does my nails now because I have changed to 'Pink and White' and he's the only one that does those! I enjoy my experience every time! Make sure to make an appointment if you want someone specific, or come on Saturday, they get really busy at times! Read Less

Walked into he door at 10:02 on a Saturday. There was one lady in a pedicure chair with 2 employees working on her. I was put in a chair immediate it is now 10:20 and I was told the other file is on her way and it would be 10 more minutes. If I had known that I would have gone to a place that had adequate staff for a Saturday. Will not be back Read Less

Nail luv i must bid you farewell-Kathi, my long time  nail tech has serviced me solely, since  07. For  nails, I find one  person and if they are good I stick  with them. I'll  even  follow  you wherever you are if you're a reasonable  distance  away.So recently I was told there would be no more appointments  on Thursday  just walk in clients. Feeling some kinda way  about that  since  I've  rode  with them since they  started up. But okay, I walked  in on a Thursday with no  appointment.I was looking for Kathi and asked  for  her. Kevin, the  owner told  me  in a nasty tone " she not  here!"At first I was like "who tf he talking  to...def not  me"? However, I took a deep  breath and said ok, I'll  just  get a mani and a eyebrow  wax.One of the ladies  who did my mani tried to  make  conversation and was very pleasant, however she kept  getting interrupted  by  Kevin- who was  talking in Vietnamese  language. I turned  to  him and asked that he be professional  and concentrate on his own  client and keep those comments  to himself. After the mani was over, I  noticed I still had some  hangnails and my nails  needed buffing.....ughI just rolled  on to get my wax. Met Kim who had done  my toes  in July because Kathi was sick. She  did my wax.Kim immediately  begins to tell me how good  the girl  was who did  my nails. Im like "who her" "are you kidding  me"? I told  her I would  stick with Kathi when she returns. Kim said  she wasn't  returning anytime  soon  and she was sick. By this time Kim had finished  the brows or so I  thought.  Again-less than stellar  service. At this point I went to Kelly-the owner to ask her what's  up with  the substandard  service. It was Thursday morning@9am, not like  they're  extremely  busy and 4 girls were not busy at all. Kelly said Kathi was sick and may not be back  to work. I told her I was sad to hear that  but she needs to address what happened with me and the  lackluster performance by her staff. She's  looking crazy and I'm  starting to look at her crazy too. Then she started talking Vietnamese. I asked  her to"kill the language  if u can't  talk  in English" As a client  for almost 7 yrs, NEVER had a bad experience .....until now. I told her to ring  me up cuz I'm out and  never going back! Sometimes  a great day turns out to be not so great. Sad to  hear about Kathi but gotta keep  it moving. On to the  next Read Less

I've been a customer of this nail salon for over two years.  Their work is good and manicures/pedicures last a long time.  The reason I'm giving this salon a low review is the wait time.  For the past year, I've been making appointments with Kathy for my services.  It is not uncommon for me to wait 15 minutes past my appointment time to be serviced.  On my last visit I had to request another technician to start my pedi because my Kathy was still working on another client.  No problem, I can deal with that.  But after she finished that client, Kathy decided to take a walk in client because I was getting my toes polished.  I told her that was unacceptable because my appointment was an hour ago and I waited for her to finish up with her first client.  She could have started prepping my nails while I was finishing up my toe polish as she has done in the past. Now, I would have to wait ANOTHER 45 - 60 minutes for my mani.  Oh NO!  I told her that Im very disappointed especially because I've been a client of hers for two years.  I paid for my pedi and walked out.  Needless to say, I will not be returning to Nail Luv in Stockbridge again. Read Less