I came across this location through Groupon and wanted to give them a try based on their price and location.The overall contact and communication with this location was very pleasant and professional.... Read More
I came across this location through Groupon and wanted to give them a try based on their price and location.The overall contact and communication with this location was very pleasant and professional. During my first call, I informed an associate that I was interested in purchasing the Groupon for $129 that provided a full 60-lash service with a senior talent tech and a touch up. I was informed that the Groupon price could be honored in-house. I moved forward to potential booking, however, the date I had in mind was booked but was placed on a call list in the event someone canceled. Unfortunately, no one canceled so I booked a service for the following week.Upon booking my new appointment, the Groupon rate had changed and the service was $25 more. I was informed that the salon couldn't honor the original offer that I initially called in on. This was frustrating as I would have purchased the initial one had they not informed me they would honor the price in-house. Needless to say, I was turned off by this.I moved forward with purchasing the higher package because I explained to the tech that I'd never had individual lashes done and wanted to ensure I had a plan in place to properly maintain them.Upon meeting with the tech, she showed my templates of the type of lash style she could deliver. Of course, I'm not familiar with lengths and so forth, but I did communicate that I wanted a look that would enhance my eyes and something that wasn't too gaudy.The tech was very professional and the experience of having lashes done was somewhat uncomfortable in the eye area but that's probably normal.Upon completion of the service, she handed me a mirror and I literally thought...."why don't I see a change and that it just looks like I have on a little bit of mascara". I informed the tech that while the work is probably nice, I couldn't tell a difference from my natural lashes and the ones she installed. She informed me that some of my lashes were more slanted and she had to adjust the faux lashes. She informed me that she would do a longer length on the next installment to give me the look I wanted to achieve. Well clearly that sucks because I just dropped $150 for lashes and wondered why you wouldn't have provided that look the first time. Needless to say, I made my discontent known and everyone just kept saying "oh...we'll take care of it on the next visit". After insulting me with mediocre lashes, they attempted to push a lash conditioner on me for $40...No thanks. I passed. Personally, I believe they used the most basic length of lash and even the amount of lashes because I paid the Groupon rate vs their store rate. If that's the case, maybe they should reconsider using the Groupon platform to lure business in, only to do a horrible job.As the week continued on, no one that came into contact with me noticed any difference in my lashes. I receive loads of compliments when I wear my strip lashes that I spend $12 for...but no one notices $150 lashes...go figure.I contacted the salon and expressed my frustration and requested an appointment for removal. I further asked if there would be a price adjustment since I would not be getting the lashes re-done. I was initially told that I would be offered an in-store credit but upon meeting with the owner, she did the typical "I'll be the super nice owner and discourage the customer from wanting her money back" spill.She removed the lashes and had the guts to invite me back for another lash service that was almost 2x's higher than what I paid before.Needless to say, I will not patronize this location again. Honestly, this experience completely ruined my desire to have individual lashes done again so maybe they were good for something. I can save myself time and money and keep my strip lashes in place.They should hope to keep the great customer service in place because that's the only thing that could earn them a 4-5 star review.Shop around before settling on this place. I believe there's way more options on the market here in the Smyrna area Read Less