I've been here a few times, probably 3 times total since we've lived in Richmond Hill. The first time it was the only salon open on a Sunday, so we had no choice. It was 3 star service. The next fe... Read More
I've been here a few times, probably 3 times total since we've lived in Richmond Hill. The first time it was the only salon open on a Sunday, so we had no choice. It was 3 star service. The next few times, it was strictly out of convenience; the shop is three minutes from my house. On Tuesday, once again, I was short on time, couldn't make it to my fave place in Savannah, so I stopped in for a pedicure. I'm so sad, it was such a waste of money. They were fairly busy and I was placed with the only person who was available in the shop. She set my chair up, asked me my preference of water temp (very warm) and had me sit. The water temp was in no way 'very warm', it was probably closer to Luke warm, but I could tell that she was a little confused and nervous so I didn't pester her about the temperature. She took my old polish off, and I asked her to trim my toe nails down a bit. She took the polish off, put cuticle softener on my toes and put my feet back in the water. Next, she took one of my feet out, and scrubbed the bottoms. Normally after the softener, a nail tech will either push my cuticles back, or clip what is needed, but she never did that. She never attended to the cuticles at all. She scrubbed the bottom of my feet, but it was awkward and not smooth. She just wasn't practiced in it and you could tell. After she scrubbed my feet, she rinsed them, then lotioned them up. She did massage my legs, but it wasn't amazing at all. Then, she attempted to clip my toenail length but it was comical because the clippers kept slipping since she had lotion all over her hands. She should've clipped my nails after she took the polish off, and I mentioned that to her and she agreed. Then she attempted to shape the top of the nails- but she was horrible at it and again, the file kept slipping because her hands were lotioned up. She then grabbed the cuticle clippers and literally faked clipping them, she didn't even look like she was holding them properly. The kicker was after that, she attempted to stall, by lotioning my legs again. I realized then that she was stalling because she wouldn't polish them. She wasn't allowed. I had to wait about ten mins for someone else to come over and polish. And then she rushed through it, not cleaning up any rogue polish. They had me sit for 5 mins and then had the original girl come over to help me get my shoes on. They didn't want me to ruin my toes. Well, she was clueless how to move my shoes to make it work. I had to take each flip flop from her to do it myself, because she kept tilting it the wrong way. Overall, it was a waste of time and money. I'm sad because it's so close to my house, but there is no way I'm every stepping foot in there again. I'm convinced that the girl who did my 'pedicure' wasn't trained or licensed, and if I'm wrong- shame on whatever schools she attended, because she was NOT taught correctly. Read Less