So disappointed. I was waiting on a friend to get her hair done and came into Pro Nails on a whim for a full set of acrylic. Tina worked on my nails. While the quality of the acrylic itself is fine, t... Read More
So disappointed. I was waiting on a friend to get her hair done and came into Pro Nails on a whim for a full set of acrylic. Tina worked on my nails. While the quality of the acrylic itself is fine, there were a couple other issues. First, I didn't care for the color of the polish I chose. It appeared lighter than I expected from the bottle, which happens and is no fault of the salon. To remedy this, I asked if she could do a third coat of the shellac, she mumbled something, and then never painted the third coat. I didn't want to make a big deal of it and decided I would just repaint them at home with a polish of my own. No big deal. Then, as I went to the dryer, I accidentally bumped my hand on a chair and damaged the paint on two of my nails. I apologized to Tina and let her know. She shook her head and led me back to the chair. On our way back, she said something to the tech working near her and pointed to me. I said "Excuse me?" Tina replied, "Nothing," and pointed to the chair at her station for me to sit, clearly giving off the vibe that she was annoyed with me. Next, she saturated her fingers with polish remover and tried to get the polish that bubbled up from the bump to smooth down. It wasn't working and she got a lot of polish on my skin doing this, so I asked if she could use cotton to remove the polish. She nodded, but then started to paint over top of the bubbled polish. I told her that I was sorry but the polish was bubbled and asked her to remove the polish on those two fingers and restart. She eventually did, but made it clear she was not happy about it and pointed to the dryer chair when she was done without saying a word to me. She warmed up when I was paying, but it didn't make up for the poor treatment during this exchange. I wouldn't recommend this salon to others, and would suggest those considering getting their nails done in this area to go to Lotus where I had great service and quality just a day prior to this whole incident. Read Less