I went for a fill in. I had ombré nails and before they touched my nails I asked did they know how to do it. Four of them looked at my nails and said they could. She did one nail and you could clearly tell she had no idea. It looks like she just put powder in them to fill in them just did a clear top coat and it looked AWFUL!!!! The fact that she wouldn’t try and fix it is worse and she acted like it looked good. I have gone here for 7 years and I did not get one apology... nothing they kept talking about me in their language like I wasn’t sitting right there. And they kept saying the word ombré so I know it was about me. I came back for them to fix it and she acted like I was the one bothering her!!! Still no apology and again they talk about me. Again I have been a very loyal customer and NEVER AGAIN will I go back. They should have wanted to fix my hands, my hands are a walking advertisement for their business and they could have cared less. I work in customer service so I dont like when people cause a scene. I was very nice and didn’t yell and still I got treated like it was my fault. They are terrible Read Less

Love, love, love going here! Been going here for quite some time and haven't been disappointed yet! Justin is my main guy and is always willing to experiment with me on color and shape. Dee and Phee and Shirley and well everyone has been a pleasure. I will continue to go here even after we move. Read Less

Good with nails and toe nails but one lady was not so good with eyebrow waxing. The employee doing my eyebrows did not speak or understand english and so she couldn't understand how i wanted my eyebrows done. She should have got someone to translate instead of doing whatever she thought looked nice. I showed her a picture as a reference to help her understand how i wanted my eyebrows. However, my eyebrows ended up different from each other. I'll have to spend my money again to go get them fixed SOMEWHERE ELSE tomorrow. I'm angry and very disappointed. Read Less

I came from Chicago to visit my mother and this is her local nail shop. I mentioned I wanted to soak off my gel during my pedicure and was ignored but I moved on. A younger girl did my pedicure and did an excellent job however when it was time for my nails to be polished they switched out technicians. This woman spoke no English so any directions or request I had went through a second technician but she was apparently inexperienced. I noticed my index and pinky were bleeding during the manicure! My nails were to be painted pink but I wanted chrome added to make them rose gold. When I picked the gold the translator was skeptical but told me it would look nice. She had no idea what she was doing. I mentioned I didn't like it and they acted like it was permanent! The chrome is partially on my nails and didn't adhere to my fingers so when she went to cure the nails the chrome came off! (Meaning I could have actually removed it right?)By this time the rest of my party had been long gone and I was about to be late to my next engagement. 2 hours for nails I hated. Today they refunded me for the gel polish and didn't charge for chrome but wasting my life... can't put a penny on that! I will not be back Read Less

My rating is not based on my nails, but what I witnessed while waiting for my service to begin. I called yesterday to see if they were open knowing it was a holiday. The lady on the phone said they were open until 2pm. My daughter and I arrived around 11:30 and were greeted my 2 friendly technicians. While waiting another client walked in and the technicians decided they better lock the door so they could complete the clients inside and leave on time. The problem was she did not properly lock the door so an African American lady opened it and questioned whether or not they were open. They said no and she went about her way. The technician got up and properly locked the door this time and continued seeing clients. Within 15 minutes an older Caucasian came and pulled on the lock door. The same technician who just told the African American lady they were closed ran to unlock the door and let them in. They stated they both wanted pedicures and were told they could be seen if they waited 20 minutes. Both myself and the young lady who was getting her nails done at the time were completely shocked and immediately looked at one another and shook our heads in disbelief. The worse part is they continued to do nails without even realizing what was wrong with what just occurred. I will not be back. Read Less

I went to Nail Time for a fill-in, when I walked in they asked me what I needed and asked me to pick a color, I had to ask them where they wanted me to sit, the lady that did my nails "Stephanie" did not ask me any questions about how I wanted my nails shaped or the design, etc. Every time I asked her something she responded w/a very short one word answer. While I was there another lady came in to get her eyebrows done & she couldn't remember who did her brows the last time so one of the workers said "oh she not sure, she not sure" & set back down w/out helping the lady, the lady eventually left because she said they did not want to help her. They immediately started talking amongst themselves in their language. Meanwhile my fill-in was $30, when I asked for a diamond design that was different she said now my total was $35, I asked for change for a $20 so that I could tip her & she brought back a 10 & 2 5's basically making me tip her $5 so I said since my nails are $5 extra now here's the $5 & I left w/out tipping! I've gone to Nail Time several times & this was my 1st bad experience, maybe because it was Sunday & they didn't really want to work?? Read Less

I went here and the first technician I had gave me attitude because she was trying to half step on my nails due to it being close to closing time. I don't operate like that. I work hard for my money so I want quality work. I kept having to tell her to fix and file my nails and when I would she was huffing and puffing and rolling her eyes. Then I asked her to give me the nail clip and file, so I could do it myself since she was having such a hard time following my instructions and putting in the effort for quality work. Then she got up from the desk and told someone else to do my nails and told her "good luck". The second person whose name is Dip was waaaay better! She did my nails properly and asked if it was OK as she went along to ensure my satisfaction. Had it not been for her taking over, the other b***c would not have gotten tipped and I would've NEVER went back there again! Dip is the best and she does quality work! She is the only person allowed to do my nails and she is the only reason I will be returning. I would've given 5 stars, but the first encounter was horrible. Read Less