23 Reviews

Kim Nails

Lithonia, Georgia
Reviews
Maleka Gardner
5 Jul 2018
REPORT
Very horrible experience. Rude service will never be back
Ashleylove your channel Lovee
7 Jun 2018
REPORT
Don’t ever come here !! Paid 30$ for individuals lashes now my eyes are red and puffy and the customer service is very horrible !! Would never go back , Save your money!!
Dexteria Hill
9 Apr 2018
REPORT
Not happy at all with my nails. So I paid Forty Dollars for SNS only for them to chip only after one week. Will not be returning back here. I've paid thirty dollars for my SNS n it lasted longer in th... Read More
Not happy at all with my nails. So I paid Forty Dollars for SNS only for them to chip only after one week. Will not be returning back here. I've paid thirty dollars for my SNS n it lasted longer in the past. Read Less
Maya Tucker
8 Mar 2018
REPORT
If there was an option for zero stars, that’s what I would rate this place. I got my nails done four days ago and one nail already started lifting and broke off. Not to mention they got me for my $35 ... Read More
If there was an option for zero stars, that’s what I would rate this place. I got my nails done four days ago and one nail already started lifting and broke off. Not to mention they got me for my $35 saying the pink solar acrylics “last longer.” Don’t get your acrylics done here. Read Less
Raven Black
11 Feb 2018
REPORT
I literally just went in to get tips taken off my nails which is a standard procedure that any nail tech knows how to do. However, instead of soaking my nails first, he clipped them down and used anot... Read More
I literally just went in to get tips taken off my nails which is a standard procedure that any nail tech knows how to do. However, instead of soaking my nails first, he clipped them down and used another tip to go between the nail and snatch it off. Now I’m left with no fingernails. When i realized, i told him not to use the tool on my nail to file them down. But of course he didn’t listen. Also, you can tell when you’re hurting someone. If I’m wincing and ask you not to do something, you shouldn’t. Not to mention i had to wait 20 min bc only 3 people were working 🙄 Read Less
Myah D.
4 Jan 2018
REPORT
I went in just to get a manicure and polish nothing special and either the girl put on to many coats or the polish was just old but my polish never fully dried even after sitting for 20 minuets at the... Read More
I went in just to get a manicure and polish nothing special and either the girl put on to many coats or the polish was just old but my polish never fully dried even after sitting for 20 minuets at the salon. Also while she was putting on my clear coat she messed up my polish on a few fingers because she didn't allow it long enough to dry. She smudged the paint around trying to fix it and then just left it alone after failing. Read Less
Annetta Hunter
16 Dec 2017
REPORT
I got SNS for the first time ever last night... I wasn’t happy with the results and I came back this morning to talk to them about it... I was told that it was done correctly. I won’t ever come back... Read More
I got SNS for the first time ever last night... I wasn’t happy with the results and I came back this morning to talk to them about it... I was told that it was done correctly. I won’t ever come back... let’s just leave it at that. Read Less
Paris B.
6 Dec 2017
REPORT
I've been here a few times usually to get my eyebrows waxed.! I decided to come here because Majestic nail salon had me waiting over 20 minuets just for an eyebrow wax and half ass greeted me... when ... Read More
I've been here a few times usually to get my eyebrows waxed.! I decided to come here because Majestic nail salon had me waiting over 20 minuets just for an eyebrow wax and half ass greeted me... when I came to Kim's Nail Salon  I was greeted, serviced very quickly and my eyebrows turned out PERFECT. I recently went to get SNS nails during Thanksgiving because I had another botched experience with another nail salon.They've come to the rescue for me.! Read Less
HisChild D.
27 Oct 2017
REPORT
Customer service could be a bit better. And they are so over price for the under performance in doing regular nails.
Keffany Wynn-Bailey
18 Oct 2017
REPORT
Shicka did my nails pretty good. Service was a little slow, but she did a great job. (Fill in with Gel color)
Kristin D.
21 Aug 2017
REPORT
Just moved to the area and was looking for a pedicure last minute.  Came in as a walk-in for a pedicure and was nicely greeted and received a wonderful, detailed pedicure.  Clean and relaxing environm... Read More
Just moved to the area and was looking for a pedicure last minute.  Came in as a walk-in for a pedicure and was nicely greeted and received a wonderful, detailed pedicure.  Clean and relaxing environment.  Definitely didn't experience what the less than pas reviewers experienced.  Will be coming back! Read Less
Jessica L.
14 Jul 2017
REPORT
Love the atmosphere and the people. They're very welcoming and I enjoyed the conversations, but I wouldn't advise anyone going here. They're more worried about how many customers they can get in a day... Read More
Love the atmosphere and the people. They're very welcoming and I enjoyed the conversations, but I wouldn't advise anyone going here. They're more worried about how many customers they can get in a day than doing a good job on your nails. My nails are lumpy and aren't painted to the edges. They look like my five year old cousin painted them. I'd suggest making a drive into town for a better job than pay for a crappy job & convenience. Read Less
Donna J.
1 Jul 2017
REPORT
My nails are finally fire! After several disappointing experiences with SNS nails, I found this nail salon on Yelp and I couldn't be happier. The entire staff was cool and down to earth. I'm so happy ... Read More
My nails are finally fire! After several disappointing experiences with SNS nails, I found this nail salon on Yelp and I couldn't be happier. The entire staff was cool and down to earth. I'm so happy I found this place. Read Less
Brenda S.
25 Jun 2017
REPORT
I would never patronize this business again.  The owner is extremely rude and should not be a owner of a business in this community.  She nearly put my eyes out putting on individual eye lashes and no... Read More
I would never patronize this business again.  The owner is extremely rude and should not be a owner of a business in this community.  She nearly put my eyes out putting on individual eye lashes and not once asked if I was ok.  It makes me wonder why is she really in a black community giving such poor service! Read Less
Lashanda W.
14 Feb 2017
REPORT
Make this a plan C salon.. They don't do great nails. I went to Wynn last night and my SNS is bubbling already, i still have the old nail polish color on my hands and curticles. I gave them a second c... Read More
Make this a plan C salon.. They don't do great nails. I went to Wynn last night and my SNS is bubbling already, i still have the old nail polish color on my hands and curticles. I gave them a second chance from a year ago and the service is still horrible. I will always recommend Panola Nails.. Read Less
Sherrell B.
29 Dec 2016
REPORT
Just an ok nail salon. I stopped in only because I didn't feel like driving to my usual salon in midtown. Nothing fancy in regards to the exterior and a very limited waiting area that consist of 3 cha... Read More
Just an ok nail salon. I stopped in only because I didn't feel like driving to my usual salon in midtown. Nothing fancy in regards to the exterior and a very limited waiting area that consist of 3 chairs. They did start on me immediately which is a plus I would come back only if I had too. Not a horrible experience but nothing amazing about it either. I received a pretty decent pedicure. Read Less
Olayinka N.
15 Aug 2016
REPORT
I've been here two times and both times I got eyebrows waxed. Gel polish on hands and feet and am pleased with both visit. Will be returning.
June U.
23 Jul 2016
REPORT
Great service every time I visit Kims Nails. Ive been going for the past 4yrs with no issues.
Yazmin L.
14 Jul 2016
REPORT
I am highly upset & disappointed in this salon. I will never go to this salon for a full set again. I spent wayyyy to much money for my nails to have ended up how they did . Within less than a week I ... Read More
I am highly upset & disappointed in this salon. I will never go to this salon for a full set again. I spent wayyyy to much money for my nails to have ended up how they did . Within less than a week I had already broken 3 nails & my friend had broken 4, by doing simple things. I've never had a nail to break as quick as mine did. The customer service is good , & so are the choices but as I said my nails broke way to easily & now I have to pay more money to get them fixed when they should've been right to begin with. Read Less
Dee F.
14 May 2016
REPORT
Ask for April for pedicures she is the best!!! The others are good too but April is gets the job done. She is in high demand so it's best to set an appointment b4 coming. They are friendly here too
Amanda F.
12 Feb 2015
REPORT
I went to Kim's today out of conveniences because my regular technician was on vacation. I wanted to get individual eyelashes.The technician at Kim's did my eyelashes in about 5 to 10 minutes. I reall... Read More
I went to Kim's today out of conveniences because my regular technician was on vacation. I wanted to get individual eyelashes.The technician at Kim's did my eyelashes in about 5 to 10 minutes. I really don't think it was a full 10. It has never taken less than 20 minutes to get my.lashes done other places. Her work was sloppy, uneven, and amateur. I did not like how it looked at all. She said she would do whatever she could to make it better. I asked for them to look fuller and she added about 2 more individuals, which of course didn't do anything. To top it off, at the end I was ready to walk out because the service was over. She left little black sticky spots all over my face. She didn't even attempt to hand me a towel wipe it off. She was willing to let me walk out with black marks running down both sides of my face. I've had these on my face before but never this many. I could not get them off and had to retreat to the restroom where I attempted to scrub them off, which removed all my makeup. I was so embarrassed and frustrated. I told her I wasn't happy at the counter but she swiped my card anyway. IF U OWN A SALON WOMAN ARE COMING IN TO RELAX AND MAKE THEMSELVES LOOK MORE APPEALING. WHY WOULD YOU BE SATISFIED WITH ME LEAVING FEELING RIPPED OFF AND UNPRETTY? This is clearly a business that cares more about the money. Read Less
Quinn T.
13 Jun 2014
REPORT
Been coming here for years! The service is always great and friendly. The newly renovated place is even better, feels very clean. It doesn't hurt that my kids love the free refreshments here. I'm usua... Read More
Been coming here for years! The service is always great and friendly. The newly renovated place is even better, feels very clean. It doesn't hurt that my kids love the free refreshments here. I'm usually very picky but they know how to keep their customers.. Definitely one of the best in town! Read Less
David D.
13 Dec 2012
REPORT
WARNING: BE WARY OF PAYING WITH A CREDIT/DEBIT CARD HERE.I've been to Kim's Nails twice. The first time being in June of 2012 and the second time the last Saturday of November 2012. I received a pedic... Read More
WARNING: BE WARY OF PAYING WITH A CREDIT/DEBIT CARD HERE.I've been to Kim's Nails twice. The first time being in June of 2012 and the second time the last Saturday of November 2012. I received a pedicure both times and my girlfriend got a pedicure the first time and a pedicure, manicure, and her eyebrows done the second time. Overall the quality of their work is so-so, however their service is definitely sub par. The second time we arrived, the salon was practically empty with only one person being seen and one person waiting up front. There were about 4 employees in total that I saw, with 1 working on the aforementioned guest. We stood near the cash register/desk up front to be seen and it took a little longer than 5 minutes for someone to acknowledge our presence in the empty shop. The other 3 employees seemed to be carrying on about their own business, chatting and looking up at the television. Once again, the services rendered were so-so at best, about mediocre to be descriptive. I finished first because I only got a pedicure. I went up to pay for both my girlfriend and myself. Standing at the cash register for about another 5 minutes in an empty shop until someone came to assist me. WARNING: BE WARY OF PAYING WITH A CREDIT/DEBIT CARD HERE.I paid with my debit card. The woman told me that the total came to $53 and some change. The woman assisting me swiped my card and said that the transaction did not go through. She called over another woman and then left the store on break. The next woman told me that the first balance was incorrect and that my total was actually $57 and some change and proceeded to swipe my card. I then tipped each of the employees, the woman giving me my pedicure and the guy working on my girlfriend a $10 tip each. A generous tip considering that my pedicure was only $20, so that's 50%. A few days later I checked my debit card statement and saw that I had been charged twice. Once for the $53 and change, that I was told did not go through, and once for the $57 and change. I then called up to the store and spoke with a male employee that informed me to bring my debit card statement in the following day so he could see the charges and I would be refunded my money.  The following day I took my statement up to the store and spoke with another male and female employee. I informed them of the situation, told them I called the other day and spoke with someone who told me to bring my card statement up which I did and handed to them, highlighting the transaction. I was told that they didn't know about this and if I left my number with the statement that the owner would contact me the next day. The next day came and I received no telephone contact from anyone from the nail salon. The following day I called again and spoke to a female employee, who told me she was the manager, and explained my situation yet again and told her that I left my statement there as instructed and received no phone call from the owner. She told me that she was heading to the bank tomorrow and would look at the statement and give me a call the next day. I never received a phone call from her or anyone else from Kim's Nail Salon, let alone an apology for the mix up. Needless to say I am not pinching pennies here and I am not worried about the amount of money, just the business principle of the owner and employees of the establishment when I brought a customer issue to them on MULTIPLE occasions with PROOF that they had made an error. They did nothing to correct it, contact me as they promised, or even offered an apology.  Throwing money away is not a hobby of mines and I do not intend to make it one. I will not be back to this establishment ever again and will inform others of the same. If you do go here then please either pay with cash or double check your bank statements after you pay. I do not know if this was an honest mistake made by an employee or a scam done by this business/employee. Either way, no contact or further assistance was done to correct the problem nor was an apology offered. WARNING: BE WARY OF PAYING WITH A CREDIT/DEBIT CARD HERE.PLEASE VISIT ANOTHER NAIL SALON IF YOU HAVE AN OPTION. STAY AWAY. Read Less
Book an Appointment
Online booking unavailable
Please call
(678) 526-0596
8200 Mall Parkway
Lithonia Georgia 30038
Business Hours
Monday
Mon
10:00AM-19:00PM
Tuesday
Tue
10:00AM-19:00PM
Wednesday
Wed
10:00AM-19:00PM
Thursday
Thu
10:00AM-19:00PM
Friday
Fri
10:00AM-19:00PM
Saturday
Sat
10:00AM-19:00PM
Sunday
Sun
12:00PM-18:00PM
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Kim Nails

Lithonia, Georgia
(23)
8200 Mall Parkway
Lithonia Georgia 30038
Monday
10:00AM-19:00PM
Tuesday
10:00AM-19:00PM
Wednesday
10:00AM-19:00PM
Thursday
10:00AM-19:00PM
Friday
10:00AM-19:00PM
Saturday
10:00AM-19:00PM
Sunday
12:00PM-18:00PM
Maleka Gardner
5 Jul 2018
REPORT
Very horrible experience. Rude service will never be back
Ashleylove your channel Lovee
7 Jun 2018
REPORT
Don’t ever come here !! Paid 30$ for individuals lashes now my eyes are red and puffy and the customer service is very horrible !! Would never go back , Save your money!!
Dexteria Hill
9 Apr 2018
REPORT
Not happy at all with my nails. So I paid Forty Dollars for SNS only for them to chip only after one week. Will not be returning back here. I've paid thirty dollars for my SNS n it lasted longer in th... Read More
Not happy at all with my nails. So I paid Forty Dollars for SNS only for them to chip only after one week. Will not be returning back here. I've paid thirty dollars for my SNS n it lasted longer in the past. Read Less
Maya Tucker
8 Mar 2018
REPORT
If there was an option for zero stars, that’s what I would rate this place. I got my nails done four days ago and one nail already started lifting and broke off. Not to mention they got me for my $35 ... Read More
If there was an option for zero stars, that’s what I would rate this place. I got my nails done four days ago and one nail already started lifting and broke off. Not to mention they got me for my $35 saying the pink solar acrylics “last longer.” Don’t get your acrylics done here. Read Less
Raven Black
11 Feb 2018
REPORT
I literally just went in to get tips taken off my nails which is a standard procedure that any nail tech knows how to do. However, instead of soaking my nails first, he clipped them down and used anot... Read More
I literally just went in to get tips taken off my nails which is a standard procedure that any nail tech knows how to do. However, instead of soaking my nails first, he clipped them down and used another tip to go between the nail and snatch it off. Now I’m left with no fingernails. When i realized, i told him not to use the tool on my nail to file them down. But of course he didn’t listen. Also, you can tell when you’re hurting someone. If I’m wincing and ask you not to do something, you shouldn’t. Not to mention i had to wait 20 min bc only 3 people were working 🙄 Read Less
Myah D.
4 Jan 2018
REPORT
I went in just to get a manicure and polish nothing special and either the girl put on to many coats or the polish was just old but my polish never fully dried even after sitting for 20 minuets at the... Read More
I went in just to get a manicure and polish nothing special and either the girl put on to many coats or the polish was just old but my polish never fully dried even after sitting for 20 minuets at the salon. Also while she was putting on my clear coat she messed up my polish on a few fingers because she didn't allow it long enough to dry. She smudged the paint around trying to fix it and then just left it alone after failing. Read Less
Annetta Hunter
16 Dec 2017
REPORT
I got SNS for the first time ever last night... I wasn’t happy with the results and I came back this morning to talk to them about it... I was told that it was done correctly. I won’t ever come back... Read More
I got SNS for the first time ever last night... I wasn’t happy with the results and I came back this morning to talk to them about it... I was told that it was done correctly. I won’t ever come back... let’s just leave it at that. Read Less
Paris B.
6 Dec 2017
REPORT
I've been here a few times usually to get my eyebrows waxed.! I decided to come here because Majestic nail salon had me waiting over 20 minuets just for an eyebrow wax and half ass greeted me... when ... Read More
I've been here a few times usually to get my eyebrows waxed.! I decided to come here because Majestic nail salon had me waiting over 20 minuets just for an eyebrow wax and half ass greeted me... when I came to Kim's Nail Salon  I was greeted, serviced very quickly and my eyebrows turned out PERFECT. I recently went to get SNS nails during Thanksgiving because I had another botched experience with another nail salon.They've come to the rescue for me.! Read Less
HisChild D.
27 Oct 2017
REPORT
Customer service could be a bit better. And they are so over price for the under performance in doing regular nails.
Keffany Wynn-Bailey
18 Oct 2017
REPORT
Shicka did my nails pretty good. Service was a little slow, but she did a great job. (Fill in with Gel color)
Kristin D.
21 Aug 2017
REPORT
Just moved to the area and was looking for a pedicure last minute.  Came in as a walk-in for a pedicure and was nicely greeted and received a wonderful, detailed pedicure.  Clean and relaxing environm... Read More
Just moved to the area and was looking for a pedicure last minute.  Came in as a walk-in for a pedicure and was nicely greeted and received a wonderful, detailed pedicure.  Clean and relaxing environment.  Definitely didn't experience what the less than pas reviewers experienced.  Will be coming back! Read Less
Jessica L.
14 Jul 2017
REPORT
Love the atmosphere and the people. They're very welcoming and I enjoyed the conversations, but I wouldn't advise anyone going here. They're more worried about how many customers they can get in a day... Read More
Love the atmosphere and the people. They're very welcoming and I enjoyed the conversations, but I wouldn't advise anyone going here. They're more worried about how many customers they can get in a day than doing a good job on your nails. My nails are lumpy and aren't painted to the edges. They look like my five year old cousin painted them. I'd suggest making a drive into town for a better job than pay for a crappy job & convenience. Read Less
Donna J.
1 Jul 2017
REPORT
My nails are finally fire! After several disappointing experiences with SNS nails, I found this nail salon on Yelp and I couldn't be happier. The entire staff was cool and down to earth. I'm so happy ... Read More
My nails are finally fire! After several disappointing experiences with SNS nails, I found this nail salon on Yelp and I couldn't be happier. The entire staff was cool and down to earth. I'm so happy I found this place. Read Less
Brenda S.
25 Jun 2017
REPORT
I would never patronize this business again.  The owner is extremely rude and should not be a owner of a business in this community.  She nearly put my eyes out putting on individual eye lashes and no... Read More
I would never patronize this business again.  The owner is extremely rude and should not be a owner of a business in this community.  She nearly put my eyes out putting on individual eye lashes and not once asked if I was ok.  It makes me wonder why is she really in a black community giving such poor service! Read Less
Lashanda W.
14 Feb 2017
REPORT
Make this a plan C salon.. They don't do great nails. I went to Wynn last night and my SNS is bubbling already, i still have the old nail polish color on my hands and curticles. I gave them a second c... Read More
Make this a plan C salon.. They don't do great nails. I went to Wynn last night and my SNS is bubbling already, i still have the old nail polish color on my hands and curticles. I gave them a second chance from a year ago and the service is still horrible. I will always recommend Panola Nails.. Read Less
Sherrell B.
29 Dec 2016
REPORT
Just an ok nail salon. I stopped in only because I didn't feel like driving to my usual salon in midtown. Nothing fancy in regards to the exterior and a very limited waiting area that consist of 3 cha... Read More
Just an ok nail salon. I stopped in only because I didn't feel like driving to my usual salon in midtown. Nothing fancy in regards to the exterior and a very limited waiting area that consist of 3 chairs. They did start on me immediately which is a plus I would come back only if I had too. Not a horrible experience but nothing amazing about it either. I received a pretty decent pedicure. Read Less
Olayinka N.
15 Aug 2016
REPORT
I've been here two times and both times I got eyebrows waxed. Gel polish on hands and feet and am pleased with both visit. Will be returning.
June U.
23 Jul 2016
REPORT
Great service every time I visit Kims Nails. Ive been going for the past 4yrs with no issues.
Yazmin L.
14 Jul 2016
REPORT
I am highly upset & disappointed in this salon. I will never go to this salon for a full set again. I spent wayyyy to much money for my nails to have ended up how they did . Within less than a week I ... Read More
I am highly upset & disappointed in this salon. I will never go to this salon for a full set again. I spent wayyyy to much money for my nails to have ended up how they did . Within less than a week I had already broken 3 nails & my friend had broken 4, by doing simple things. I've never had a nail to break as quick as mine did. The customer service is good , & so are the choices but as I said my nails broke way to easily & now I have to pay more money to get them fixed when they should've been right to begin with. Read Less
Dee F.
14 May 2016
REPORT
Ask for April for pedicures she is the best!!! The others are good too but April is gets the job done. She is in high demand so it's best to set an appointment b4 coming. They are friendly here too
Amanda F.
12 Feb 2015
REPORT
I went to Kim's today out of conveniences because my regular technician was on vacation. I wanted to get individual eyelashes.The technician at Kim's did my eyelashes in about 5 to 10 minutes. I reall... Read More
I went to Kim's today out of conveniences because my regular technician was on vacation. I wanted to get individual eyelashes.The technician at Kim's did my eyelashes in about 5 to 10 minutes. I really don't think it was a full 10. It has never taken less than 20 minutes to get my.lashes done other places. Her work was sloppy, uneven, and amateur. I did not like how it looked at all. She said she would do whatever she could to make it better. I asked for them to look fuller and she added about 2 more individuals, which of course didn't do anything. To top it off, at the end I was ready to walk out because the service was over. She left little black sticky spots all over my face. She didn't even attempt to hand me a towel wipe it off. She was willing to let me walk out with black marks running down both sides of my face. I've had these on my face before but never this many. I could not get them off and had to retreat to the restroom where I attempted to scrub them off, which removed all my makeup. I was so embarrassed and frustrated. I told her I wasn't happy at the counter but she swiped my card anyway. IF U OWN A SALON WOMAN ARE COMING IN TO RELAX AND MAKE THEMSELVES LOOK MORE APPEALING. WHY WOULD YOU BE SATISFIED WITH ME LEAVING FEELING RIPPED OFF AND UNPRETTY? This is clearly a business that cares more about the money. Read Less
Quinn T.
13 Jun 2014
REPORT
Been coming here for years! The service is always great and friendly. The newly renovated place is even better, feels very clean. It doesn't hurt that my kids love the free refreshments here. I'm usua... Read More
Been coming here for years! The service is always great and friendly. The newly renovated place is even better, feels very clean. It doesn't hurt that my kids love the free refreshments here. I'm usually very picky but they know how to keep their customers.. Definitely one of the best in town! Read Less
David D.
13 Dec 2012
REPORT
WARNING: BE WARY OF PAYING WITH A CREDIT/DEBIT CARD HERE.I've been to Kim's Nails twice. The first time being in June of 2012 and the second time the last Saturday of November 2012. I received a pedic... Read More
WARNING: BE WARY OF PAYING WITH A CREDIT/DEBIT CARD HERE.I've been to Kim's Nails twice. The first time being in June of 2012 and the second time the last Saturday of November 2012. I received a pedicure both times and my girlfriend got a pedicure the first time and a pedicure, manicure, and her eyebrows done the second time. Overall the quality of their work is so-so, however their service is definitely sub par. The second time we arrived, the salon was practically empty with only one person being seen and one person waiting up front. There were about 4 employees in total that I saw, with 1 working on the aforementioned guest. We stood near the cash register/desk up front to be seen and it took a little longer than 5 minutes for someone to acknowledge our presence in the empty shop. The other 3 employees seemed to be carrying on about their own business, chatting and looking up at the television. Once again, the services rendered were so-so at best, about mediocre to be descriptive. I finished first because I only got a pedicure. I went up to pay for both my girlfriend and myself. Standing at the cash register for about another 5 minutes in an empty shop until someone came to assist me. WARNING: BE WARY OF PAYING WITH A CREDIT/DEBIT CARD HERE.I paid with my debit card. The woman told me that the total came to $53 and some change. The woman assisting me swiped my card and said that the transaction did not go through. She called over another woman and then left the store on break. The next woman told me that the first balance was incorrect and that my total was actually $57 and some change and proceeded to swipe my card. I then tipped each of the employees, the woman giving me my pedicure and the guy working on my girlfriend a $10 tip each. A generous tip considering that my pedicure was only $20, so that's 50%. A few days later I checked my debit card statement and saw that I had been charged twice. Once for the $53 and change, that I was told did not go through, and once for the $57 and change. I then called up to the store and spoke with a male employee that informed me to bring my debit card statement in the following day so he could see the charges and I would be refunded my money.  The following day I took my statement up to the store and spoke with another male and female employee. I informed them of the situation, told them I called the other day and spoke with someone who told me to bring my card statement up which I did and handed to them, highlighting the transaction. I was told that they didn't know about this and if I left my number with the statement that the owner would contact me the next day. The next day came and I received no telephone contact from anyone from the nail salon. The following day I called again and spoke to a female employee, who told me she was the manager, and explained my situation yet again and told her that I left my statement there as instructed and received no phone call from the owner. She told me that she was heading to the bank tomorrow and would look at the statement and give me a call the next day. I never received a phone call from her or anyone else from Kim's Nail Salon, let alone an apology for the mix up. Needless to say I am not pinching pennies here and I am not worried about the amount of money, just the business principle of the owner and employees of the establishment when I brought a customer issue to them on MULTIPLE occasions with PROOF that they had made an error. They did nothing to correct it, contact me as they promised, or even offered an apology.  Throwing money away is not a hobby of mines and I do not intend to make it one. I will not be back to this establishment ever again and will inform others of the same. If you do go here then please either pay with cash or double check your bank statements after you pay. I do not know if this was an honest mistake made by an employee or a scam done by this business/employee. Either way, no contact or further assistance was done to correct the problem nor was an apology offered. WARNING: BE WARY OF PAYING WITH A CREDIT/DEBIT CARD HERE.PLEASE VISIT ANOTHER NAIL SALON IF YOU HAVE AN OPTION. STAY AWAY. Read Less
Is this your business?
CLAIM IT HERE
Incorrect information? Let us know