WARNING: BE WARY OF PAYING WITH A CREDIT/DEBIT CARD HERE.I've been to Kim's Nails twice. The first time being in June of 2012 and the second time the last Saturday of November 2012. I received a pedic... Read More
WARNING: BE WARY OF PAYING WITH A CREDIT/DEBIT CARD HERE.I've been to Kim's Nails twice. The first time being in June of 2012 and the second time the last Saturday of November 2012. I received a pedicure both times and my girlfriend got a pedicure the first time and a pedicure, manicure, and her eyebrows done the second time. Overall the quality of their work is so-so, however their service is definitely sub par. The second time we arrived, the salon was practically empty with only one person being seen and one person waiting up front. There were about 4 employees in total that I saw, with 1 working on the aforementioned guest. We stood near the cash register/desk up front to be seen and it took a little longer than 5 minutes for someone to acknowledge our presence in the empty shop. The other 3 employees seemed to be carrying on about their own business, chatting and looking up at the television. Once again, the services rendered were so-so at best, about mediocre to be descriptive. I finished first because I only got a pedicure. I went up to pay for both my girlfriend and myself. Standing at the cash register for about another 5 minutes in an empty shop until someone came to assist me. WARNING: BE WARY OF PAYING WITH A CREDIT/DEBIT CARD HERE.I paid with my debit card. The woman told me that the total came to $53 and some change. The woman assisting me swiped my card and said that the transaction did not go through. She called over another woman and then left the store on break. The next woman told me that the first balance was incorrect and that my total was actually $57 and some change and proceeded to swipe my card. I then tipped each of the employees, the woman giving me my pedicure and the guy working on my girlfriend a $10 tip each. A generous tip considering that my pedicure was only $20, so that's 50%. A few days later I checked my debit card statement and saw that I had been charged twice. Once for the $53 and change, that I was told did not go through, and once for the $57 and change. I then called up to the store and spoke with a male employee that informed me to bring my debit card statement in the following day so he could see the charges and I would be refunded my money. The following day I took my statement up to the store and spoke with another male and female employee. I informed them of the situation, told them I called the other day and spoke with someone who told me to bring my card statement up which I did and handed to them, highlighting the transaction. I was told that they didn't know about this and if I left my number with the statement that the owner would contact me the next day. The next day came and I received no telephone contact from anyone from the nail salon. The following day I called again and spoke to a female employee, who told me she was the manager, and explained my situation yet again and told her that I left my statement there as instructed and received no phone call from the owner. She told me that she was heading to the bank tomorrow and would look at the statement and give me a call the next day. I never received a phone call from her or anyone else from Kim's Nail Salon, let alone an apology for the mix up. Needless to say I am not pinching pennies here and I am not worried about the amount of money, just the business principle of the owner and employees of the establishment when I brought a customer issue to them on MULTIPLE occasions with PROOF that they had made an error. They did nothing to correct it, contact me as they promised, or even offered an apology. Throwing money away is not a hobby of mines and I do not intend to make it one. I will not be back to this establishment ever again and will inform others of the same. If you do go here then please either pay with cash or double check your bank statements after you pay. I do not know if this was an honest mistake made by an employee or a scam done by this business/employee. Either way, no contact or further assistance was done to correct the problem nor was an apology offered. WARNING: BE WARY OF PAYING WITH A CREDIT/DEBIT CARD HERE.PLEASE VISIT ANOTHER NAIL SALON IF YOU HAVE AN OPTION. STAY AWAY. Read Less