I'm new to the area, so I really wanted "nails 365 spa" to become my "go to" nail salon. However, this was my fourth and last visit! My previous visits were for pedicures only. I was going out of tow... Read More
I'm new to the area, so I really wanted "nails 365 spa" to become my "go to" nail salon. However, this was my fourth and last visit! My previous visits were for pedicures only. I was going out of town on business for 4 days, so I came in for a mani/pedi. Instead of my usual gel nail polish, I chose to try sns (powder based polish), which suppose to last longer than gel. To my surprise two days later, I noticed few yellow spots on my nail polish, it progressively got worst. 4 days later after the manicure I had pink nail polish with a noticeable yellow tint. So I thought to myself, no big deal I'm sure they will fix it. On their website they have the following statement..."All of our Services are 100% satisfaction guaranteed. If anything happen to your Toes, Nails, or Lashes within 2 weeks, no worry! We will happily fix them for you at ABSOLUTELY NO COST!"With that being said, as soon as I got back in town I came to the salon. Manager/co-owner (at least that's how she introduced herself) said sometimes that happens if you're in the sun too much...seriously?!?! I wish I was told that!...get sns at your own risk it may or may not last! But, she (the manager/co-owner) said they would fix it, I thanked her and told her that I would be back either the same evening or next morningAs agreed, I came back in the next morning and it's a different story! She communicated in her language to another employee (conversation went on for few minutes) and than I was told, the manager can give me $10 off, if I want to try sns again. Once I reminded about their "100 % guarantee satisfaction" on their website. Her response " that's if your nail breaks or something like that". ?!?!?!?! So I just asked for the SNS polish to be removed, tipped the person who did it and left. I Will never be back and I will strongly advice to anyone I know against going there! With tip, $73 spent. Pedicure (still good) + manicure and sns (which lasted a whopping 5 days)! No thank you!!!!!Oh and she cut me during my manicure! Ironically, same manager/co-owner did my mani/pedi and advised trying SNS, because it lasts long time!!! Read Less