This is without a doubt the WORST nail salon experience I have EVER had in my life. It came pretty highly recommended, so I was shocked at what I saw and experienced. I don't have super-high standards... Read More
This is without a doubt the WORST nail salon experience I have EVER had in my life. It came pretty highly recommended, so I was shocked at what I saw and experienced. I don't have super-high standards...just that I get what I pay for. AVOID THIS PLACE AT ALL COSTS. Sure, they were busy, but that doesn't excuse the following:-A woman next to me had to leave and get food because her wait was so long.-An elderly woman in the pedi chair next to me was sitting there for 20+ minutes with no water running, yelling that she also needed some water to drink, and everyone was ignoring her.-My manicurist was removing my gel manicure like she was trying to saw through a log - she SERIOUSLY damaged my nails with a rough file! (See photos.) Despite hacking into my nail in some places, she totally failed to remove the gel manicure in others. -After damaging my nails, she didn't even bother to clean them thoroughly, or file them to a uniform shape, or remove all dry cuticle skin. -I asked for a buffed finish, and she didn't buff off all of the remaining old gel manicure; she also didn't buff out the DEEP scratches she left in my nails.-My pedicure looks awful (see photos). There's polish on my skin, but she didn't bother to paint the entire surface of my nail. But that's not the worst of it. When I tried to explain to her that I was unhappy, she couldn't understand what I want saying, and just kept telling me that my nails would be better in a month. I get gel polish applied and removed regularly, and I'm not stupid - lady, we BOTH know you rushed through and botched this job. The worst part: when I tried to talk to the guy at the front desk, he first lied to me and told me he had no authority to issue a refund. Then he told me that they were very busy, and that's why this had happened. Then, when I pressed him and told him VERY POLITELY that we had two options - 1) for him to issue a refund for ruining my nails and giving a shoddy pedi OR 2) I could protest the charge with my bank and write a bad review - he was very insulting to me, called me a bully, and told me to "stop trying to scare him". Sooo...insisting that I get at least DECENT service makes me a bully? I explained - again, very politely - that I wasn't trying to scare him, merely telling him the facts of what had happened, and that I wasn't happy with the service. He and my manicurist glared at me while speaking back and forth; I could not understand what they were saying. After glaring at me for another minute, he then issued my refund - which he magically suddenly had authority to do! - and told me to never come back. Dude...do you think I'm ever going to even THINK about coming back here? Don't flatter yourself.AVOID AT ALL COSTS! An at-home mani/pedi from a ten-year-old would be better than dealing with these people. Save your sanity and your cash. STAY AWAY FROM FINE NAIL IN EAST POINT! Read Less