Nail Creation is the best nail salon in Douglasville, Georgia! The service is superb! The technicians are friendly and they're work is Awesome!!! Ling ling and Ben are great business owners! My daughter and I have been coming for about 3 years, we love it! Try them, you will not be disappointed. Read Less

Went to get my nails done today and the woman did more talking than work. i dont mind talking at work but she needs to learn how to talk and work at the same time. She had to pause every time she opened her mouth so she took forever. Never will waste another dime at this spot. 0 stars! Read Less

Don't get dip powder/s&is French manicure!!! The white tip chipped in just a couple days from normal wear. Usually the work was great, customer service a little spotty, pedicure was soothing but didn't really get the job done. However when my nails chipped I went back and the lady/manager wouldn't give me any kind of discount. Up until this point I'd been a loyal customer for about 6 months and consistently tipped $10-$15. I do understand that I came in a week later (my work schedule is crazy) but I feel I should have been offered something $5 or even an apology. Oh well too many salons to choose from. Read Less

I loved my experience here.. Ben did my full set and pedicure. He is a perfectionist and i really love that about him.. He took his time and made sure that i was completely comfortable and taken care of the whole time.. The salon is very clean and well taken care of and the staff is very friendly.. This will be my new nail shop as long as Ben is working.. Read Less

Went here after my mother in law recommended it. First experience was on a Sunday. A bit of a wait but it was totally worth it. Amazing customer service and beautiful work. Definitely the best in Douglasville in my opinion. Read Less

If I could give zero stars I would. Surprisingly disappointed as I was told very good things about this plFor my job I have to have a regulation of nails no longer than half an inch from my nail bed. I came in with a long full set already. I asked for my nails tone cut down to half an inch. Technician says he doesn't know what half an inch is. Another technician tells me to move to her station. So I grab my things and go. The lady asks me how short I want them cut. I say half an inch please. She cuts it about a little less than a quarter of an inch. I explain that's a little too short. The first technician walks back over and second technician leaves. I asked him why did she leave. He said she doesn't speak English. Okay. So I ask him if he can explain to her to do the remaining nails twice as long as that one. He says he's going to have her fix the nail. I say that's not necessary, but just cut the others twice as long. He insists she will fix the nail and I can take my business elsewhere. I tell him that's not necessary as I would like to get my nails done here. He said it's to avoid further problems. I told him I don't have a problem. The lady technician fixed my nail got up and walked away. No good bye or anything. So I left very confused. Read Less

I do not recommend anyone going to this salon. After frequenting this place for years, today officially will be my last time. They have tried to nickel and dime me twice including today and I am over it.The first time was back in March. I went for a pedicure, their basic pedicure which was like $23 I believe. I pick my pedicure out of their 'menu' and was happy until I went to pay. I go to the counter to pay and he tells me I owe him $3 more than what was advertised. I tell him that isn't what their price list says, and he replies 'what's the big deal, it's only $3'. I then responded with 'yeah, my $3' he laughs, correct it and swiped my card for the price listed in their menu.Go there a couple of other times, no other incident until todayI walk in wanting to get a fill in and one nail fix. Upon walking in I ask how much to fix my nail, a new guy goes back and ask one of the ladies and then come back and tells me $5. I said ok. My sister then asks 'ok, and how much for a fill in?' The guy which is the manager I believe, tells her $16 and proceeds to tell her because of how long her nails are it's more, which is why it was $16. She and I both respond simultaneously 'ok'. We pick out our color, she starts her nails first and then a new lady walks me to  a different table. I sit down expecting to pay $21. $16 for the fill in and $5 to fix the nail. Once again in true form, I go to the counter to pay and she tells me I owe $24. So I respond with no it's $21. She responds back $24. I then proceed to tell her the price that the guy told me, he then picks up his head and responds 'I didn't do your nails, she did'. Which I then say 'so every technician have their own price?' and he just repeats exactly what he said. This is when I become annoyed, and let them know that I was told one price and  I am not paying nothing more than that. This is when the lady that is always at the front table jumps up and starts yelling 'It's $24, you owe $24. Pay!' This is when I decided to no longer converse with her and I turn to the guy that told me the price, who tells me ultimately the lady is charging me what he told her to charge. So I say 'I have never been to a salon and they change their prices as they day go on', which he then counters with 'are you refusing to pay' and once again I tell him I am not paying more than $21. He says 'ok' and proceeds to walk to a table, grab the phone, and call 911. As he was calling the police so was my sister and I. Douglasville police shows up, and he attempts to mediate. And to make sure I had witnesses in front of the officer and another customer I tell the manager, the only solution is I pay what I owe which is $21 or he can take the 'fill in and fix' back aka take the nails. He responded with 'that's not how this works, service was rendered' and I respond with 'If I go to Marshalls and pick up a shirt, if I go to the register and decide I no longer want the shirt, they have the right to take it back. So you can have your nails back'. He did not like that answer, and decided to fan me off as I was talking.Ultimately he agreed to honor his original price, and my total was $21.Lesson learned, I will no longer spend my hard earned dollars at this establishment. And although money is important, for me it wasn't about the money. It is about the principle and values, which this place has none.If they continue to take $2-$5 extra from their customer, imagine how much money they walk out with at the end of the week when people aren't paying attention. Read Less

Love it here. Lily and her husband always do a great job on my nails. There is another lady but I keep forgetting her name who also does a great job. They redid the store to accommodate more people. If you have no patience you should never go to a nail salon especially on a Friday or Saturday, during lunch time, or after work as a walk in. You need to understand that you will need to wait because everyone loves getting their nails done. Comments about "oh it is such a long wait" is like going to get your car serviced and expecting it to be 5 minutes of work. LOVELY PLACE AND LOVELY STAFF! Lily is doing a great job! I hate getting my nails done anywhere else. Read Less

I went to Nail Creation for a pedicure. The young man clipped the skin around my toe and it started to bleed. I didn't panic. He didn't know how to stop the bleeding. I asked who was in charge and nobody said anything. I looked at the person that greeted me when I came in and told her I was bleeding. They had  no procedure in place to deal with bleeding.The problem is THEY SHOWED ZERO CONCERN that I WAS BLEEDING. I WILL NEVER GO THERE AGAIN. ENTER AT YOUR OWN RISK! Read Less

They are really good and quick. I come here when I'm not in Atlanta to get a pedicure. Great customer service and cold water or soda when you arrive. The only negative thing that makes me cringe is their waxing services. I've watched several women get eyebrow waxes as they double and triple dip the same wax applicator in the wax and back onto the customer's skin - huge safety violation. There's reports of salons doing this and leading to infections. I mentioned this to one of the workers months ago and they still do it. Gross. I'll never get my brows done here but nails are done sanitary and perfect. Read Less

So normally I am not the type to post my customer service complaints but this one definitely landed itself on the list. I have been a supporter of this place for nearly a year and have frequented there often up until around 11am yesterday when i came in as a walk-in to get a fill in. My normal nail tech whom I won't say there name but is the person that sits at the first set of nail service tables by the door and is typically the greeter or should we say "gatekeeper". The gatekeeper is also my usual nail tech, we had a great relationship so that much that she posts pictures of my nails on her instagram and I work at a busy mall as a makeup artist and have referred quite a few people to her that have come in the mall looking for a good nail person nearby. When i walked in I greeted her by name as usual and she I. I knew she was probably busy so I told her it was ok if another person could do my nails. She said ok pick out a color. There were only 2 other people waiting before me and one of them was getting a pedicure and nothing to there hands so i figured it shouldn't be too much longer. About 40 minutes rolls by and I'm still waiting. Finally, it's my turn and one of there male nail techs start to do my nails. I show him a picture of the nail design that I wanted on just one of my fingers on each hand. The design very simple nothing too intricate. Well it took him messing them up twice on each hand before I threw in the towel and was like lets just leave it alone because i have to be at work in an hour. we agreed that i would just pay for fill in plus 1 nail design and not 2 which is way more than fair, in my opinion the whole thing should have been free being that i got there at 11a and didnt leave til 1:30p. Well after we agreed on the price, he had the owner come over and take my debit card. He brings it back and places it down along with the slip for me to sign. Before i could sign the slip, the guy who did my nails comes over with some acetone on a cottonball and wipes the design off of one of my nails and im furious because i had already explained that i didnt have time for a third redo. he then instructs one of the other nail techs to come over and fix the nail, she does he nail and messes it up also!(at this point im pissed but still calm cause i just wanted to get out of there as I see its after 1) the gatekeeper then starts going off in front of the other customers and starts shouting that i needed to pay for both designs. No respect for me whatsoever after i have been a repeat customer and have referred people to her. Didn't even come over to ask me what was going on or consult with me privately. Instead she shouted at me from the front of the salon to the back of the salon where i was drying my nails. Didnt even stop to look at my messed up nails to see the disaster that had become my ring fingers. I was completely shocked at her behavior as she has typically been pretty sweet and displayed great customer service, a big reason why I patroned the shop. at 1:45p I walked over to her husband  (the one who ran my debit card) and tried to come to a peaceful ground with him. I said "look at my nails, i have now had 2 designs done over 3 times and they still are messed up, i think me paying for just the fill in is more than fair"He looks at me with a mean face and nasty and says "I'm working" as if I was bothering him. I signed the card slip, left it on the reception desk and walked out very hurt and very upset at the way I had been treated. After almost 3 hours on what should have been an hour visit tops I won't ever be going back and after the situation was handled so poorly I urge others not to go as well. Read Less

I went in and got a manicure with a gel overlay and a pedicure. Two designs on my big toes and two on my ring fingers and ended up paying $64! Now if thats not alot call me crazy. Most places charge 15 for a gel overlay and $3 for 2 designs. I thought my total since the pedicure was $22 would be the most $43....nope $64!! Im thinking $22 for my pedicure $6 for 4 designs and $15 for my manicure. They are good but they are high and that free drink they offer does not make me forget about the price! I think I was ripped off if not they need to lower their prices. Although they did fix 2 of my toes that were smudge the day after for free. I think they are nice overall. Good customer service. Read Less

I was looking of for a place that catered to kids also. Well, they had a kids menu so I decided to give it a try. My daughter, age 4, and I came in and I requested that we get done together. They said a 15 min wait so I said ok. 15 min turned into 30 min. I was fine b/c I had no other plans for that day. When they started on my feet, I requested that they do hers first instead. I asked 5 times and they kept telling me that someone would be right with her. I also got "reprimanded" for not making an appointment. I told them it was fine b/c I wouldn't be visiting their establishment again. On a positive note, the guy who did my nails did a fantastic job. He offered my daughter and I something to drink. She got a cola and I had a delicious mimosa. They do a good job on nails, but their customer service needs to drastically improve. Read Less

I was looking of for a place that catered to kids also. Well, they had a kids menu so I decided to give it a try. My daughter, age 4, and I came in and I requested that we get done together. They said a 15 min wait so I said ok. 15 min turned into 30 min. I was fine b/c I had no other plans for that day. When they started on my feet, I requested that they do hers first instead. I asked 5 times and they kept telling me that someone would be right with her. I also got "reprimanded" for not making an appointment. I told them it was fine b/c I wouldn't be visiting their establishment again. On a positive note, the guy who did my nails did a fantastic job. He offered my daughter and I something to drink. She got a cola and I had a delicious mimosa. They do a good job on nails, but their customer service needs to drastically improve. Read Less