Horrible experience and a complete waste of money. I went in and requested the SNS service and left with my nails looking absolutely horrible. The service was rushed and even the “regular” polish on my toes looked completely unprofessional. The facility is beautiful but the service and skills are definitely not up to par. Read Less

Use to be good. I went today for the first time since maybe last year or the year before. The last time I came ,years ago, some elderly woman pretending not to know English was doing my nails. She was taking forever and kept putting coat after coat after coat of nail polish. Even when I said it’s enough. Literally had to just take my hands away on my own and get up. Then the shop proceeded to charge me extra for the extra polish that I didn’t want, let alone ask for. As far as pedicure. They always clips so dmn far on my skin that I bleed. As I did today. At least they didn’t over charge for the bs. I won’t be back Read Less

My experience at this place was horrible. The lady that did my pedicure did not know what she was doing. My toe nails are all cut uneven. She left the sides of the nails unpainted so I said something to another girl. She sent me back to the chair and painted over what the other girl had painted. They looked really bad. Geez my 6 year old can do better than these people. The guy that did my manicure did great but when you pay $42 plus a $5 tip to the guy, you should receive better service then that. Note: I have never written a review (good or bad) on anyone. Read Less

Came in for a last minute pedicure before my birthday. I was immediately seated after I picked my color. My technician Pin was very friendly and gave me one of the best foot massages I've had in a long time. She was very thorough and my feet look great. Read Less

Wish there was a zero for a rating. There are cobwebs in every corner, on all light fixtures, on the curtains and around the toilets.. really?!?. If you look behind the pedicure chairs it’s FILTHY!! I mean dust, dirt, nails etc built up for months. To add insult to injury, they did not clean behind each client after a pedicure. Bathrooms were nasty! I tried to give them a second chance but it was the same. They have lost my business! Read Less

NEVER EVER COMING HERE AGAIN! WORST NAIL SHOP EVER! EVERY TIME I COME THERE IS ALWAYS AN ISSUE! The only reason they have one star is because I needed one to write a review. I made an appointment on Dec 23, 2017 to get my nails done on Christmas Eve. I knew they were probably going to be closing early, but the manager I spoke with told me they were closing at 6 p.m. So I made my appointment for 5:30 pm. I always get my nails done by Amy. The next morning I get a text message from Amy telling me I need to come in earlier for my appointment because they close early. She ask me is that okay? I tell her no I cant come early because I get off work at 4. She tells me ok I see. Then she text me an hour before my appointment and tells me she is cancelling it because they close at 4p.m. I didn't even see this message until I got to the shop. She told me their manager did not know they close early yesterday that is why she told me to come earlier. EXCUSE ME how is that my fault your manager made a mistake? I told her through a text message she is UNPROFESSIONAL and I WILL NOT BE GETTING SERVICES FROM HER ANY LONGER! When I got to the shop a nice man did do my nails, but it was not what I wanted I had to settle for something else! Amy even had the nerve to go back and forth with me through text messages! She is very UNPROFESSIONAL. I will be calling the owner of the store first thing Tuesday morning when they reopen to let him know. I WILL NEVER BE COMING HERE AGAIN! I WILL BE TAKING FURTHER ACTION ON THIS SITUATION BECAUSE THIS NOT THE FIRST TIME I HAVE GOT HORRIBLE SERVICE HERE! TAKE MY BUSINESS SOME PLACE ELSE! Read Less

I got my very first gel fill by Quyen and I am beyond happy with her work. I like either a stiletto or coffin shape and she completely reshaped my stiletto nails which had been starting to go crooked from other peoples work. I have been trying to find someone who can actually do funky stylish nail art and I think I found her. She did a beautiful accent marble nail and an accent ombre sparkle nail. Not to mention the fact that she was very fast, but still a perfectionist. The total service took approximately an hour. She made sure my nails were straight, shaped evenly, cuticles were cleaned, and polish was perfect! I've never had my nails look this good and be done so fast. As for her speaking in her own language ... I could really care less as long as my nails look good! Thanks again! Read Less

Same thing as people before they did my shellac and then when it started peeling a week after I went to complain. They said they will not redo them but only give me a discount because it's my fault... probably one of the worst nails places in Manitoba to go too. I will not recommend to friends. Read Less

They did a fair job. I'd patron the establishment again. It's a nice find in Conyers. Clean, spacious, beautiful decor, sizeable polish collection, aesthetically pleasing equipment and technology. All that was missing was the glass of free wine, water or tea. Read Less

The decor of the salon is very nice. Not like others where they try to cram as many stations in as possible.I was very impressed with the service I received from Amy. I made a 6:30 appointment, got there a few minutes early and she took me right away. She was done by 7 but she didn't rush and did a very neat job. I will be back.The only thing stopping me from giving 5 stars is that I prefer when they use the plastic bags in the pedicure chairs. I still may try them for a pedi next time. Read Less

Took my daughter here today 7/28/2017 on a referral from a co-worker & her nail tech was Tina, She did a horrible Job applying SNS on her nails. The finishing product was flimsy, uneven, with dips where it was applied. She looks like she has press on nails. I am so upset with myself for paying before getting a good look at them. I paid them $45, I tried this SNS product based on the front desk person saying it works like Acrylic but better & the nail tech saying it was healthier. When I called back to speak with the manager he wants to charge me $15 extra dollars to change from SNS to Acrylic when it was originally only a $3 difference had we chosen Acrylic to begin with. Never again! Read Less

I don't usually do reviews but after paying $40 for a basic gel pedicure, I'm not that satisfied. He was a very pleasant guy but there's excess gel polish around my cuticles and I can tell it's gonna lift at any moment. Amy's good with nails but everyone else that I encountered outside of her that's a little "older" has been a disaster. It's also a little too small. You literally rub elbows with whoever is sitting next to you. Like another reviewer stated, the prices don't match the work. I'm a tipper but not for these prices and quality of work. Read Less

Do not go here! The quality you're receiving definitely doesn't match the prices you're paying. Holly did my pedicure and the polish on my toes was thick and clumpy. She had polish all on my toes. I asked her to fix it and afterwards it still looked a mess. I won't be returning ever again. Read Less

I have gone there a few times. I will NEVER go back! I was the only customer in there the whole time and nobody spoke English. The girl Quinn doing my nail was whispering with two employees in there language and completely ignored me. It was so incredibly rude!!! It was awkward and uncomfortable!! No wonder nobody else came in there if this is how they treat customers!! Read Less

Nice ladies that work there , but this was my second time there when there was no other option to go too. I like my nails round and they did square round both times (first time I asked for round she told me no that's ugly this one is nicer , no it's not it doesn't look natural .and Then gave me a horrible design pretty on other people but not for me , so have been ripping at my nails to get it off and I refuse to spend more money til I need a fill to change it.Read Less

Last time I was there, they made me move to THREE DIFFERENT WORK STATIONS after my manicure had already started. I guess the person doing my nails was new and had no seniority for space, but that made me feel undervalued as a customer. Also, the person had no clue what I was saying. I had gel powder on my nails that i wanted to have removed and then I wanted just a regular manicure. The tech took off the gel polish with the electric filer to get it off. I told her I wanted all of the hard gel off so it would just be my natural nail. She didn't do it. I left with the gel basically falling off in pieces. I got to my car and started cracking off the rest of the gel and then I went back into the salon and asked for a manager. I explained to him what I wanted and another technician finished it and quickly rushed me out. Granted, this was memorial day weekend so I realize it was busy, but it was the worst experience ever. I have not had consistent manicures by ANYONE. The only thing that is really worth doing there are the pedicures. Read Less

I first visited this spa about two years ago. At the time I was extremely impressed for a few reasons: (1) the expediency in which I was served; (2) the mini chair massages after the spa treatment; (3) the ambience; and (4) the number of staff that were on hand to service the public. For a while I was faithful. However, as time went on I noticed that the spa was frequently overcrowded and although the company advertised opening hours as one time, it would open earlier to accommodate clients who had arrived earlier than the stated times. The last couple of times that I visited this spa were the worst ever. On one occasion, I arrived a few minutes earlier than opening time and noticed that the salon was open with customers already poised for nail and spa treatments. I followed protocol and was overlooked not once, but twice. These clients did not have appointments. I was seething at this point and mentioned to the staff person that I had been waiting for a few minutes and two people who had come in after me were immediately motioned to a chair. The staff offered little to no explanation, however, in this case I got an apology. I was too upset and immediately left to take my business elsewhere vowing to never return. While I was still a little salty from this experience, I decided to give the spa another try. It was Mother's Day weekend and since I had a very busy day with my family and friends the Saturday prior,  I decided to revisit this spa because they were one of the few shops in my area that opened early. I was even proactive and made an appointment on the  Friday before for Manny, who was the last technician that worked on my nails and pedicure.  On my last visit, he had insisted that I take his card and make an appointment, requesting him specifically for my next appointment. Thus I did just that. BIG MISTAKE. Once again I arrived a few minutes before 9:00 to find the shop opened prematurely with a full crowd. After a few minutes of waiting (past my appointment time), I motioned to the front desk staff that I had an appointment w/Manny at 9:00 a.m. I waited still another five minutes to finally hear from Manny that he was knee deep with another client. I was furious. The only thing he could do was nod and shake his head. I asked for a manager, but of course, there was no manager for me to speak to. Not one person in the spa was willing to offer me any recourse to make the situation right. They were all too busy taking advantage of an eager crowd. The main goal of this shop was not to provide a good customer experience, but to make as much money as people were willing to pay. This is not okay for me. I am so tired of paying for poor customer service. Cultural barriers are not an excuse!!!! If I were to travel to another country to establish a business, you better believe I would have to play by their rules whatever they might be. I will no longer excuse or support sub-standard service, no matter how badly I want or need it. My money is my money and I have a right to request and receive good service!!! This is the last time that I will ever visit this spa. Read Less

I have been coming here since December. No complaints. I come here every 2 weeks. The man completely butchered my nails. The lady that originally did them scheduled an appointment for me to come back the next day for 130. It is 156 and I am still sitting here. I didnt plan to spend my entire day here. If you know that you have an appointment at 130 then make sure you are available. I will not be coming back here. My pedicure turned out great though. Read Less

I will not be returning to your salon again. I have been to this location more than once and I have been to your Smyrna location. My pedicure was half done. My heels do not feel as if I even had a pedicure. I did notice the technician did not spend very much time scrubbing my feet as she was more concerned with the ingrown toenail that I had to tell her repeatedly to leave alone because it was hurting so bad, she was determined to do what she wanted with no concern for the fa...ct that I was yelling and the other customers could hear me. (I also told her I had a Doctor's appt and would allow my Doctor with a deadening agent to remove the ingrown toenail to leave it alone). Even after she polished my toes she was still wanting to pick at my toe telling me she was after some cuticle not the ingrown toenail. I said STOP more than once as at this point the toe was so sore I almost did not let her finish the pedicure. Please train your employees that when a customer says no and to stop because of pain they need to listen to them. It was embarrassing to have others staring at me. See More Read Less

My daughter had a 9 o'clock appointment to fix the nails that they screwed up on Tuesday. Got there at 9 for them to say that no one there can fix them because the person that did them wasn't there. Mind you there was 4 or 5 of them in there...Very unprofessional spend your money somewhere else. Read Less

I called to inquire how much a media/pedi cost. I was told $38.00. When I got there, the price was actually $58.00 plus tax. I was the only customer in there. A girl did my pedicure and young man did my manicure at the same time. It was very awkward. Tools were not newly taken out of a package, as some people have stated and I definitely did not receive the metal file they used on me to take home. Read Less

Came in today for a pedicure. Opted to go for the "regular" one. By "regular" they mean something that takes 15 minutes to do. No exfoliation whatsoever. Just lotion and a 30 second massage per leg. They charge $30 for this. It was my first and last pedicure here. Complete rip off. Read Less

I've been there twice. Once on mother's day last year and the other time in February. I made a reservation both times for us all to be seated together. Was told no problem. Both times were separated. And not just a seat or two apart, we were on opposite sides of the store. The second time, the man was so rough that he cut my finger and then laughed about it. I will never return. I'll take my business to Classic Nails. Read Less