I’ll never go back. Rude staff. 1 1/2 hours to do an eyebrow tint with dirty brushes. She had to reapply it three times and said it was my skin. I get it done elsewhere and it always works. When I told her it looked bad she said something rude in Vietnamese to her friend. Rolling her eyes...etc. I spend 95$ on nails every two weeks. Plus wax and eyebrow tint. Bad move. Read Less

I love my nails and the technician was amazing very nice lady. Long wait but they made it right. Only reason i gave 3 stars is because when i asked about eyebrow tinting and eye lash tinting i was told they were to busy not today. To not be properly staffed on a Saturday and be able to provide all services is poor management. Returned to have my nails done again. I will never return again my nails look aweful i got coffin tips snd she made them so narrow they look like claws and my pinky has broke in less than 24 hours. It was a beyond uncomfortable experience and do not recommend this place at all Read Less

I've been there about 5 times. The quality of service depends on the technician. So, if you really liked a technician, I would suggest you to remember your technician's name. However, I love the fact that it's very spacious, the ambient is nice and they have lots of kids chairs for my daughter. Read Less

I’m so happy Mary owns this salon, she’s an amazing person that really cares about her customers. She makes sure you have the best experience at her salon, she has an incredible stuff. I have been coming to Mary’s salons for years. If you’re looking for amazing service, look no further. Read Less

I took a long time to find a nail salon that i liked. For one i dont go very often because i can do my nails myself as a licensed cosmetologist . So i have big expectations. Especially customer service. Ive been tgere maybe 4 times and bought my daughter and was pleased. Pleased with my nails and with their kindness, and cleanliness. I look at everythibg. I dont write reviews often. So this speaks for itself. We need to treat ourselves sometimes.this is where im going to go when that time comes. Thanks palazzo nail bar in buford! Khai fletcher Read Less

(Disclaimer: I might have hyped this place after reading the positive reviews here and on google) I came in for a regular manicure and was very disappointed. First they kept trying to upsell me the SNS manicure despite the fact I kept saying I just wanted the regular manicure. After finally agreeing to just the regular manicure, my nail technician probably said a word or two to me. Now I totally understand the language barrier but she made me feel unwelcome by ignoring me totally and continuously talking to her coworkers. This is all slightly irritating but not completely awful. I was most disappointed by my manicure. My nails were cut WAY too short (I'm talking almost at my nail bed) and shaped in a way I didn't want. From my picture you can also see she painted my cuticles and the nail paint was not uniformly distributed. I was then rushed to leave before my nails were dry. Why? I'm not really sure because it wasn't close to closing time and it wasn't busy while I was there. To top it all off, I was charged $17 for this mess. Definitely will not return and I encourage you to not come as well. Read Less

i came in for an acrylic take off to get a pink and white with tip set put on & a regular pedicure. i was a little overwhelmed at first because it seemed like they were trying to get everything done on me quick. as soon as i was seated. a lady came to start on my pedicure and a man AND woman came to work on taking off my acrylics. thats three people! the man was drilling off the gel polish while the lady was clipping away horrifically at my acrylics AND ALSO REAL NAIL. it hurt a lot. to make matters worse she wedged a tip in between my real nail and fake nail to speed up the process. UM OW. i pulled away and she said (in vietnamese) "this girl isnt brave, using tips to remove the acrylic would be faster but she doesnt like it she keeps pulling away" (im viet so i understood her loud and clear). so keep in mind one of my nails is clipped pretty close to my skin, and now i had to soak them in pure acetone. horrific i know. no pain no gain though am i right ladies? she eventually stopped and walked away to let the guy do his work. now im not a nail professional or anything but the dude was literally drilling away at what felt like my entire nail bed off. yes i understand the gel polish on top of the acrylic was thick but i think it was all gone already. my nails started to hurt and i felt it. he did tell me to let him know when my nails were hurting though, and i did. anywaysssss i just kept telling myself that things would get better. and it did. i changed my mind from getting an acrylic full set to a pink and white with tip. so they switched the guy out with another technician. the technician was really precise and took her time with her work. (given she had an appt coming up and they squeezed me at the last minute in with her). i didnt get any cuts around my cuticles (which im deathly afraid of). however my nails were really sensitive when it came time to file them. it wasnt the best feeling in the world. nevertheless, mary did my pink and white nails and i love them!! lily did a really good job on the pedicure too. i was hoping someone would ask if i wanted something to drink but no one did. i did see them ask other customers if they wanted something to drink. but other than the minute bad first impression, everything exceeds expectations here. maybe the salon will grow on me and ill come here whenever im back in town. bottom line: impressed with the cleanliness of the salon, the nail tech that did my nails, and the nail tech that did my pedi. Read Less

This was my first time at Palazzo's, and I truly enjoyed my experience. Steven did a marvelous job with my SNS Manicure & design, and Amanda did a great job with my pedicure. I'm glad that my sister took me to a place that truly surpasses customer service.I will definitely be coming back. Read Less

I went in for a gel manicure originally. Tony ended up explaining SNS to me and I found out it was healthier for my nails. They turned out great! Tony was very helpful and professional and nailed my manicure. Highly recommend! Read Less

I went to get my brows, my lip and my chin waxed. When I got home I noticed my left brow was shorter on end than right brow, and I still had hair on lip and chin. I am so upset! I have worked so hard to grow my brows out. Read Less

My husband and I both had a great experience. He got a sport pedi and I got a regular pedi. My husband is very hard on his feet because of running. His tech was very knowledgable. We were both very happy! We got there at noon on Sunday so we didn't have to wait! Read Less

I've gotten acrylic nails here twice (well, technically three times), I had a girl who did an absolutely terrible job and the manager had to fix them. I decided to give the manager's nail tech recommendation a try the next time, terrible again. BUT there is a silver lining....I LOVE the pedicures here. I get the Aroma Reflux Pedicure and I ask for Lily. She gives the best massage I've ever gotten during a pedicure. Lily saved this place from getting a one star review and from losing my business for good! Read Less

Really nice and big establishment. It is maintained so well, the atmosphere is so relaxing. They even have a children's area. They lowered the pricing which is good. The nail technicians are so sweet and patient. I had a kid with me and there are really nice seats for the children. There are so many colors to choose from. They stay up to date with colors. They keep the equipment sanitized and clean. The nail technician who did my nails, Tina, did a very good job with my nails. I got sparkly ombré nails. I just brought in a picture from instagram and she did it for me just how I wanted it. She seems to know what she's doing and I love my nails. They're so pretty. Read Less

Great experience here today! My 9 year and I walked in and were treated to our pedicures right away. Her nail technician even added sweet flowers to her toes and nails and he was very patient. Thank you for making our mommy/daughter date awesome. We don't get many of those these days and we had a great experience while we were there. Read Less

Best experience I have ever had at a nail salon. Lilly didn't rush when massaging me and took her time! The first thing they do when you sit is offer you a drink which is awesome, would definatly recommend! Read Less

First time coming here and the first impression is WOW, this place is beautiful! Right when I sat down they offered be a drink (they have a ton of choices) Lilly did my pedicure and unlike most places took her time massaging me and it was amazing. I will most definatly start coming here! Read Less

One of my friends and I went for the first time yesterday and were so impressed with how relaxing the environment was, the friendly staff, the large amount of chairs and the timely service. This is my new salon! Absolutely love it! Read Less

I have two people work on my nails. The one doing the pedicure was great. The one doing my gel manicure (French) was not good. The tips are not straight and it was overall a bad job. She was terribly slow. Read Less

While the salon is ver nice it doesn't make up for the work. I got a pedicure yesterday. The lady was alright. I've had the same pedicurist for 5 years at Polished Nail Salon and that's what I will stick to. Read Less

Can't say I'm impressed. The facility is beautiful and not your average nail salon. Was blown away with how nice it was inside. However me and my mom both had two ladies who had nothing to say to us and did just an ok job at the gel manicure. Not impressed by the skill of the manicure and will most likely be not returning Read Less

Just moved to Buford City. Went for a fill in and pedi. Tina did my fill in and eyebrow waxing and Vanessa did my pedi. Both ladies were very friendly and did amazing work! This is a relativity new salon so it was very clean and had a quiet atmosphere. They even offer free refreshments and wineThis place has definitely earn themselves a new customer!!! Read Less

Soooo many color choices! By far they really have the best color choices in regular nail polish and gel. Not a strong acrylic nail smell in the place. Prices are very reasonable. Will go back for sure even though it is almost an hit a way from me Read Less

I was really pleased with my experience at this nail bar. I was in another store and asked a sales person which nail salon should I attend. She suggested Palazzo. I was skeptical because there are so many of nail spots here in the Buford area. I was greeted very warmly. And services were performed simultaneously for spa manicure and pedicure. The environment was very relaxing. I will say that I came on a Tuesday afternoon. So maybe it wasn't as busy as it usually is but I still get the impression that they aim to please. Highly recommended! Oh and they also ask if you would like any beverages. Read Less

First time going to this salon with my sister. I currently reside in NY and down for a visit. The salon is beautiful, modern (they serve wine heyyy) and super clean. Just got a full set and my sister and pedi and full set. This staff was so pleasant and patient with us. My 2 yr old nephew wanted to be eeeevvvveeeryyyyyywhere and I was trying to keep him entertained. My nail tech Tina had the patience of a saint. She waited while I tried to keep him seated and chilled and was even nice enough I to sit back down with me and fix a few uneven nails. (Totally my fault bc I was wiggling around with him). The ladies and gentlemen here were great thank you so much!!!! Will be back again Read Less

I have tried this nail salon twice. The first time, my nails broke within a week. I have never had that happen in over 20 years of wearing nails. I returned for them to fix my broken nails and felt like it was a complete bother for them to do so. The second time the nail tech was not qualified to do nails and I was their 2.5 hours while she tried to fix her mistakes. The salon is beautiful and a shame that it is always empty. They need to hire staff with customer service as the #1 priority and train their staff to perform the job without making the customer wait for hours to fix their work and to come out of the salon without cuts on their fingers. I gave this salon two tries and both failed miserably!! Read Less

When I come here I always get a pedicure with regular nail polish and acrylic nail fill with gel polish. Both are always clean, crisp and look professional, in my opinion. The environment is always relaxing and drama free, unlike some other salons I've been to over the years. I'm a stickler for the details, since  I've done my own acrylic nails off and on for over 15 years. I've been coming here now for over 9 months. I followed Tiffany from another nail salon because she knows her products and knows nails. She is the BEST! Tiffany is good about learning her customers and their preferences. She is also great about putting up with my attention to the small details and pickyness.I will say they are a bit pricey compared to some other places I have been to. But for the quality of work and the time I spend in here, the price is acceptable. The salon has an upscale feeling and vibe to it, but not to the point it makes anyone feel uncomfortable. The other nail techs and employees are always friendly. Grandpa, may seem a bit grumpy at first but he really is very sweet and friendly once he knows the whole salon is running smoothly. Mary, always has a smile and a positive attitude, she is the best tech for nail designs.There have been a few times I've had to wait in a pedicure chair for service, but only when they have been extremely busy... I will admit I usually show up with out an appointment...but I have always been checked on, offered something to drink and never felt like an inconvenience and have not waited longer than 10-15 minutes. Hey, as long as the water is warm, the massage chairs work and I get a wonderful pedi...I'm a happy camper! Besides it gives me more time to pick my colors.I see there are some not so favorable reviews on here, I've not experienced the negative things people have said. Only time I ever has nail polish mess up was near the end of the 2 week time and it was not a name brand polish. I stick with reputable name brands now. The number of gel  polish color options is fabulous. Many other salons still don't offer that many options an I get bored with the colors at other places quickly. My nails always look clean/polished.I like the fact that they dont have on drama overloaded TV programs or the depressing news all the time. They usually have the TVs on a very neutral cable channel and it keeps everyone happy. Sometimes they will speak to each other in their language, but I have also seen than many times this is to explain/translate to each other what the customers are requesting. This isn't an issue for me. Personally I would rather it be clear what a customer wants than for there to be questions or an issue come up. I like the fact that all the equipment is maintained, clean and all the sanitation protocols they have in place. I feel clean and safe coming here.One suggestion I have for the salon is to put some type of hook or stand in the bathrooms for ladies purses, verses them being having to be places on the ground. Very happy here and will continue to come here! Read Less

I have gone here from the time they opened and it was a great start but way downhill since then. They are not attentive, say they can take you but I had to sit in chair soaking so long I had to finally remove my feet from the water. Nail tech was terrible. Didn't know what she was doing and when you tried to explain she would just giggle like she didn't understand. And her response to making me bleed during my eyebrow wax was also giggle and tell me she has not done in a long time. The owner has to get someone else to interrupt for him and can't understand any feedback you need to provide for good service. Also, if you are going to serve wine know what it is and when to throw it ot when it's ruined. No one cares here. Don't go!!!! Read Less

The place is very nice. The staff is really nice. My nails and pedi came out decent. Only thing is I had gel nails and she didn't put the gel top coat with the uv light after she did the fill-in. I didn't say anything and decided to just see how it can out. Well next time I will make sure to tell them cuz I have never not had this done when I get my nails done. They do give you a card and once you get it filled up, you get $15 off. That's pretty cool. Read Less

Oh my gosh. First of all this is by far the largest nail bar you will ever set foot in. It's so spacious and modern!! The service is excellent and they are beyond attentive. I'm really tired when I get my nails done and the environment is quiet and calm. It's perfection. Groupon or not definitely check them out. Read Less

Much fancier than your average nail salon on the outside but really just your average nail salon. And the prices are a good bit higher than the average nail salon to compensate for the fancy setup. I did get a tiny cup of wine which was cool but not worth paying an extra $15 for a gel mani/reg pedi. They have tons of gel colors which is nice. All the chairs are new and in good condition. I didn't want to wait so I called ahead and they told me no waiting but when I got there they put me in the chair and I waited 15 minutes for one of the techs to come over. I don't mind vegging in the massage chair and soaking my feet five minutes but anything beyond that isn't vegging it's waiting. Oh and they had basketball on the tv. Maybe someone asked for it but it struck me as a funny choice for a nail salon. Overall it wasn't a bad experience but considering the prices I'll stick to my regular place.Update: had my nails done Saturday, Sunday two were chipped and Monday one snagged and split right down the middle. This is gel not regular polish. This is unacceptable. These people don't know what they're doing! Read Less

It looks like some things have improved with this place. When I went with my 2 daughters, the service was pleasant.,I made the reservation ahead of time and when we got there, there were 6 people working on us with everything ready. The nail technicians were talking nicely with us and did a fairly good job. The ambiance is classy and the place is big! There's even a grand piano in the middle of the room. I would come back again. Read Less

So first look, the place looks fancy and great! But don't judge this place by its cover cause the employees talk crap about their clients while they do their nails. Me and wife visit different nail shops and review for service and it helps that my wife speaks Vietnamese because we know when they are being rude since most nail shops are owned by Vietnamese people. After my wife staying quiet pretending she didn't understand anything they were saying we go and pay and tell the manager of what happened and the manager accuses my wife of not understanding Vietnamese and proceeds to test her Vietnamese to make sure she wasn't lying. The whole situation proves that their business is bad from the core ofManagement  and need improvements before they spend all that money on the presentation of the place. Read Less

This is my second visit here, and I can't say I'm overly impressed. On my first visit, I came with a friend. We were seated in pedicure chairs immediately & initially I was pleased that it appeared that, rather than doing our manicures during our pedicures (I don't find it very relaxing) they completed our pedicures first. However, while I was moved to the separate room to complete my manicure, my friend was made to stay in the pedicure chair during hers, oddly enough. We came together, should have been able to sit together. Our services were okay, manicures better than pedicures. I will say that Benny, the owner, gifted us both a hand lotion and gave me 2 $5 gift cards to give to my neighbors (very smart). I came back today because of his hospitality and professionalism only. Today, I came by myself, and explained that I was in a little bit of a hurry, and would go ahead and have both services at once. The girls at the front discussed at length who would be completing my services (I got the feeling they were short staffed and were a bit uncomfortable with my simple pedicure and gel manicure). After they began, I understood why. My pedicure was pretty much the worst. And I've had a lot of pedicures. I could barely feel anything as she was working, and sure enough, she did not clean my nail beds well at all (upon checking afterward). She applied a liquid callous remover to my feet, and possibly left it on too long? I let her know it was burning a bit, but when she removed it and started scrubbing, I began to bleed immediately. I was told it was because I had a scrape on my foot. I certainly didn't when I arrived. No apology. Then there's the manicure. This young lady began to try to remove my gel polish with a dremel tool, a bit aggressively and clumsily. Dug into my already thin nails a few times. I was already getting the feeling she was inexperienced by this time, and then the polish came out. My nails beds are FULL of polish. Every single one. She tried to correct this with a brush dipped in remover in between coats, but it happened with every single coat. Then she tried to file some of the excess away, and trapped the dust under the top coat, even after I mentioned this may happen and the nails needed to be cleaned first. Please know, I am a cosmetologist and have done nails before. If gel polish touches the edge of the skin or the cuticle, it will almost certainly lift within a few days. I have a feeling I will be having to remove these within a few days unfortunately. When I politely asked how long she had been doing nails, I got a very long pause and then "2 year." I have a feeling that was a pretty big fib. This took almost 2 hours, even though I mentioned that I was in a hurry. I have a feeling that all these nail techs are BRAND NEW or even still in training, and they barely speak English. I have no problem with them speaking the language they are most comfortable in with each other, but if you are going to service American men and women, you should be able to communicate the basics ("short or long, does that hurt, I'm sorry, etc). I didn't have time to mention any of this to the owner, I had to leave to catch a plane, but I most certainly will. Being in the industry, I know there's nothing worse than someone having a bad experience, not letting you know, and just never coming back. You can't fix anything if you aren't aware of what's going on!Moral of the very long story- I want to love this place. They are close to my house and have a beautiful, clean facility. I want them to be successful. However, I will be waiting quite some time before I revisit. Maybe their staff will have a bit more experience. Hopefully they will still be in business by then! Read Less