They dont even deserve ONE star! I have frequented this salon for about 10 years and I have never been disappointed with their service. The owners are always accommodating, the staff, courteous and us... Read More
They dont even deserve ONE star! I have frequented this salon for about 10 years and I have never been disappointed with their service. The owners are always accommodating, the staff, courteous and usually successful managing their time so clients have a relaxing and enjoyable experience. NOT the case yesterday! Ugggh! What a disappointment! My daughters 13th birthday is coming up so we went in for a little pre-birthday pampering. My daughter was getting a mani pedi and I just wanted a pedi. We asked the price up front, $30 for hers and $20 for mine. The wait was fine, we picked out our colors and they took us to our chairs right away. Unfortunately, my massage chair was broken but my daughter's worked fine, I guess, it was good enough but it had seen better days. As soon as the they started filing, and clipping the hustle began. They proceeded to ask my TWELVE year old if she wanted the deluxe spa with hot towels and her choice of a foot scrub, for ten more dollars but my daughter politely declined (more than once). They then asked ME if I wanted the deluxe pedi, I declined as well. Then she asked me if I wanted my eyebrows waxed! No! No! No! She also asked if I did my pedicures at home, of course I said yes. She smirked a little got up from her station and started on another client! My daughter was finishing up with her mani pedi! After I waited a good 15 mins she comes back and begins to scrub. She then informs me that it will be $5 extra because she applied the scrub. As if this wasnt enough, when I went to pay, my total was $60! Reluctantly, I gave them FOUR twenty dollar bills. She had the audacity to try to send me out the door with a quick little "thank you" I was confused. So, I took the cash out of her hand, counted the $60 out for the services and I told her I wanted change for the twenty, of course, she brought me two ten dollar bills. Avoiding anymore hassel, I gave her one of the ten dollar bills and walked out. Never to return! I always over tip but Im not going to be taken advantage of. They use the language barrier to try to confuse their clients. I paid for a half ass mani / pedi and crappy service AND then I tipped someone for giving me the crappy service!Sadly, I wont be back! There are too many other nail salons in the area! Read Less