Extremely rude! My friend (from out of town) and I stopped in LV Nails on a rainy Sunday afternoon and had a very unpleasant experience. We did not have an appointment, but they had about 20 spa pedic... Read More
Extremely rude! My friend (from out of town) and I stopped in LV Nails on a rainy Sunday afternoon and had a very unpleasant experience. We did not have an appointment, but they had about 20 spa pedicure chairs and only 2 of them were filled (obviously not very busy). They have a larger color selection (both for gel colors and regular polish) than I have seen in any other establishment. However, the employees don't give you time to even look at the colors! Two employees came up and asked both my friend and I several times if we were ready after being in the establishment for about 2 minutes, and it was clear that we hadn't picked out colors yet. We were rushed to the chairs after still only being in the nail salon for about 5 minutes and work began. The woman performing my pedicure asked if I wanted the salt scrub pedicure, and I answered, "no I just want the basic pedicure please". She then said "it's only $25!" To which I answered, "no I just want the basic pedicure please." She continues the pedicure and then said "you are really dry, sure you don't want the salt scrub?" To which I, again, answered, "no I just want the basic pedicure, thank you." Then, my friend's pedicurist asked her if she would like the salt scrub, to which she also answered, "no I just want the basic pedicure." The employee replied, "whole pedicure only $25." My friend said okay because she was under the impression that the employee was telling her that the basic pedicure was $25. I was in the pedicure chair next to her and overheard the misunderstanding. I spoke up to my friend and said, "no the basic pedicure is only $18, she's trying to sell you the salt scrub for $25." My friend realized what the employee was trying to do, and she spoke up and said, again, "no, I just want the basic pedicure." About 10 minutes later, my friend notices that the pedicurist is applying the salt scrub to her legs. She spoke up and said, "no, I didn't ask for the salt scrub, I wanted the basic pedicure." The employee argued with her. I spoke up and said, "we specifically told you that she wanted the basic pedicure, I know what you are trying to do." She obviously did not appreciate that I had figured out her scam and said, "I was not talking to you! I was talking to her..." I assured the employee that my friend would not be paying the extra $7 for the salt scrub that she never asked for, and she didn't. I also assured the employees that we would not be visiting their establishment again. It is not worth losing customers over $7. Overall, the employees were rude and pushy, and tried to rush us through what was supposed to be an enjoyable Sunday. The only plus is the large color selection; however, they don't give you time to look at them, so that's not much of a plus after all. Also, it was more expensive than the same services at other places in town ($51 for gel manicure and basic pedicure). Read Less