Came here with a group (with a reservation!) during the week. I stress during the week because you'd think it wouldn't be as busy but still, made an appointment to be sure so all (10) of us could be s... Read More
Came here with a group (with a reservation!) during the week. I stress during the week because you'd think it wouldn't be as busy but still, made an appointment to be sure so all (10) of us could be seated at the same time and such. Yeah, not so much....So we arrive about 15 minutes late, we called to warn them because our group was staggered in traffic sadly. I called and they said no problem, just come on in. When I arrived, 3 girls were already sat doing manicures and one sat at pedicures, the rest of us had to wait because they were not staffed for us plus walk ins.I was started on after 10 minutes or so of waiting, but between two people that weren't in my group. When there were chairs available next to our one group member getting a pedicure..... this is where it just got worse.I was finally given a pricing menu and decided upon a gel manicure and spa pedicure. So far it was relaxing, but I was by myself while others waited to be tended too or were getting manicures. During the pedicure, the attendant cutting my cuticles ended up cutting them too low several times causing me to bleed. I asked her to stop and to not bother cutting more and just push them back but she persisted. I asked for a paper towel or something for it to stop bleeding and she just wiped it away with her towel, And kept going. Now I'm not one to normally keep quite but I'm not about to disturb the rest of my group. She finished the pedicure and motions for me to follow her for the manicure. Note, one toe is still lightly bleeding and I get a paper towel to dry it myself.The manicure was fine. I wanted a simple French done since it was a wedding and she said it would be hard to do since I had short nails. I asked if she could do it but she just said it would be hard and look weird but would try anyway. Uh, thanks I guess? I didn't have short nails, I had growth just past my finger tips so, the tips were there. She ended up cutting them all down and them making a thick white block. I told her it looked too thick and asked if it could be thinner and she just signed and did it anyway. I was knocked again during my manicure and this time she cleaned it.When it was all done, the rest of my group were split up everywhere, some manicures were started, the rest were finishing pedicures. Our bride was just then getting started and a bridesmaid was still waiting by the time I was done. There were several others waiting in the couch by this point and everyone who was there before my group arrived, were still being worked on. It looks like they only had planned for 5 of us at a time to be worked on. As I'm about to pay, I noted the bleeding to who was checking me out (not the same as who did my mani pedi,) and she just nodded and said okay. She asked what I had done so I pointed them out in her menu, and the pointed out I never got my massage and asked if it was leg or foot and she said it was both. I got neither. I paid $65 (not including tip, even though I wish I hadn't at this point) which is a good deal in the area. Just not worth it I feel. When I looked at the. Time I realized I been there barely an hour, 57 minutes really. I sent a text to a girl saying just parked, and noticed the time on the receipt.Overall, I would not choose this place over my normal. They seem unorganized and unconcerned with appointments and who they get, so long as the chair is filled and money rolls in. It gets two stars because of the price and what seems like good quality, I'll have to see how long this last though.Pros: clean looking, lots of color options, full pricing menu (when you ask for it, not listed anywhere).Cons: Staff were incredibly rushed (gel mani and pedi in less than an hour?!) my cuticles were cut too low and cause bleeding , staff never apologized, never received massage listed in pedicure. Lots of attitude given. Read Less