I'd like to start by saying, had I made an appointment with Donna, I'm sure I would have given five stars. I was really encouraged by all the positive reviews. However, below is my experience:I needed... Read More
I'd like to start by saying, had I made an appointment with Donna, I'm sure I would have given five stars. I was really encouraged by all the positive reviews. However, below is my experience:I needed to get my nails done desperately and saw I sign on Elegant Nails' front door that said "Walk-ins Welcome!" I thought to myself, "perfect!" I walked in, was greeted nicely and told somebody would be with me shortly. Twenty minutes went by.... Thirty minutes went by... Finally a gentleman with a dragon tattooed on his neck (I didn't catch his name, so this is how I am identifying him) told me to have a seat - great! I sat there for twenty MORE minutes while another technician proceeded to play candy crush on her iPad while waiting for her next appointment to come. Finally, 50 minutes after I walked through the front doors, the man invited me over to his station. Now, I understand that I should have made an appointment, however, the sign did say "walk-in's welcome." The sign should have read "walk-in and be prepared to wait."He finally got started. I requested a gel manicure. He seemed very rushed and moved through the process very quickly. I could tell that my nails were not being kept under the UV lights for long enough (just by having experience with gel manicures at other shops). Sure enough, my left thumb nail didn't take to the gel. He had to start over from scratch on my thumb, which resulted in scraping off my cuticle until my thumb was literally bleeding. He had to put two different types of alcohol on my thumb for the bleeding to stop - OUCH!He started over on my thumb with the base coat and I said "maybe we should leave it under the light longer?" "No" he said "all the other nails are okay." Sure enough, the second time around, my thumb STILL did not set properly. Finally on the third try, my thumb set, though there are ripples in the gel due to his hasty application.It is now one week later and my nails are already peeling up on the ends (they started peeling up only a few days after the manicure). Gel application is supposed to last at least 2 weeks. Had I went with a technician who had more patience, my experience at Elegant Nails would have been much more positive. Everybody else seemed to be having a nice time and enjoying their services. I recommend requesting Donna, the owner. Read Less