I'm truly disappointed in your staff and your company! I have gone to your place 2x and had a good time, I had actually recommend your place to one of my best friends and when she came to you, you tre... Read More
I'm truly disappointed in your staff and your company! I have gone to your place 2x and had a good time, I had actually recommend your place to one of my best friends and when she came to you, you treated her terribly! I feel terrible knowing that I had recommend you to her, I had told her about the massages and how clean your place looked and how she would be very comfortable there. My friend has dealt with numerous health issues throughout the years, most recent back surger...y, she really needed to unwind and relax she picked your place to do this and all you did was the complete opposite. Not only did your staff members make her feel uncomfortable by touching her inappropriately while giving her a "massage" but also your staff made her feel extremely bad about her other disability! She was born with only one hand, she has never let this get in her way EVER! and that day you made her feel like a complete disabled and incapable person. Where in the world would you charge a person with ONE hand, 5 FINGERS a full set?? This is common sense, which to me sounds like you have NON WHAT SO EVER!! Not only did she pay over $130 dollars for multiple service which by the way where not relaxing at all, but $25 for her hand service? It would of been OK if she had 10 FINGERS! BUT instead of charging her half for that you had to announce it when she asked you a question about it. It makes no sense to me that you as a business would work this way, I have a business and I know about customer service, if my customer has an issue I would do anything to make it better and keep my customer, specially if my customer shows me I have been at fault or made a mistake somehow, you did non of that! She came back the following day and asked to have 2 nails fixed, which I saw and they did look bad, you again had to the chance to make it better but YOU decided to not give a care and treated her worst by making her wait a long time and still did nothing to turn the problem into a happy customer! Everything you have chosen to do for my friend has been HORRIBLE! I will not only not go back to you again but I'm going to make sure all of the rest of our friends know how you treat disabled people! By the way we grew up here, went to school here and we have lots of friends that will chose to back her up and make sure no one we know goes to your place. This is what happens when you decided to treat a disabled woman without respect and dignity! Shame on you, shame on your staff members! See More Read Less