I've been coming here since they opened in 2006, the owner was named John. He and his wife were the kindest most honest people. I loved coming here. Very clean very relaxing. Sadly, after my most rece... Read More
I've been coming here since they opened in 2006, the owner was named John. He and his wife were the kindest most honest people. I loved coming here. Very clean very relaxing. Sadly, after my most recent experience with the new owners and receptionist I will be looking for a new place. It looks like most people write very nice reviews, but I've heard stories similar to mine cropping up about this place. I called and made an appointment for the day before. The following day there was a bit of traffic and I was trying to arrive safely. That's when their receptionist called me, 5-10 minutes before my scheduled appointment, while I was on the road driving over, which is quite a distance from home. Β I answered, and she demanded that I go do something for 45 min because they were running behind. I reminded her that I made this appointment the day before and I was already driving and on my way over. She then demanded to know when I would be there. I let her know it was up to the movement of traffic, but I gave her a guestimation. I am almost there, I receive 2 calls back to back from 2 different numbers, I called it back to be greeted by the same receptionist. Who again demanded to know where I was. I already told her I was driving the first time, how does she expect me to drive if she is constantly calling to harass me? Getting your nails done is supposed to be relaxing. She was really stressing me out. Β She threatened me that they could deny me service for being late. Which I honestly think I would have been there earlier had she not kept harassing me. So I show up 10 min late, and then I wait 30 min for someone to be available. Β Which is fine, I take responsibility for being delayed. I was very upset and stressed out. Β If I didn't have a gift card I honestly didn't want to be there. Then I noticed the hand written signs explaining they can refuse service for tardiness and how they don't refund gift certificates. The nail tech who did my nails was great, did a nice job. Very kind. But honestly after this experience in going elsewhere. Their prices are exorbitant, this is a service industry you're supposed to make your clients feel cared for, Β I just didn't get that. My mother who recently went here had a more horrifying experience where they gave her an appointment and when she came in they didn't have anyone available and tried to pawn her off to have their receptionist do the work. I hope this person is a certified nail tech. My mom having already had a negative experience dealing with the receptionist declined and basically left. Read Less