It is a very nice and well decorated place with a beautiful view of the waterfront, indeed and I was happy to have experienced a massage outdoors. You can tell that they really took the time in decora... Read More
It is a very nice and well decorated place with a beautiful view of the waterfront, indeed and I was happy to have experienced a massage outdoors. You can tell that they really took the time in decorating and making the place look relaxed and a retreat away from the busy world. My boyfriend and I booked an appointment for the Valentine's day ultimate couples package that includes a 2 hour massage followed by a chocolate retreat foot massage, lunch, and a couple's take home gift bag. The ladies were friendly and most were accommodating. We started with a massage at the gazebo by the waterfront. Unfortunately, this is where it all started to go downhill. We were in robes and when we asked for privacy, the older masseuse threw her hands up in distress like she didn't want to have to do more work than she was already doing (which was just the massage) and they didn't seem grasp the understanding that we would flash the people sitting on the patio, who were staring at us, and the common sense of having privacy, so my boyfriend and I struggled to undress under the towels and blankets on the massage tables, one of the tables not having the cushion to lay my head down so I ended up turning my head left and right every now and then but created a sore jaw. The massage overall was awkward considering the fact that it started at our feet( and the feet are where the exit gateways are to release your toxic energy as well as the fingertips). It just made me feel that the masseuses we had did not go to a real massage school or had any experienced training. If they did, then their training sucked big time. My masseuse decided to wipe her lotioned hand into my hair instead of wiping it with a cloth. My hair isn't a cloth and there's a reason why there is a difference between body lotion and hair creme. By the end of the massage, I had a terrible stomachache and headache, and an itchy irritating scalp. If you have been to a real massage parlor with real masseuses, you wouldn't enjoy it here. We didn't get our chocolate retreat foot massage as mentioned in our package. The masseuses were completely clueless to the fact of what included in the packages offered. The 'I didn't know, I'm just a masseuse' doesn't cut it. You have a mouth, you could have asked. You're a masseuse working for this business and being clueless certainly gives the business a bad rep, and links back to you. So, if your answer is 'I didn't know' is really childish. From the beginning, the lady who greeted us looked like she didn't have a clue what we were scheduled for and kept blaming one another for their own faults which made me come to believe that their staff communication system was very poor. No one knew what we were supposed to be having. The lunch was not really a full meal lunch, it was more like a snack but our server was the sweetest and I liked her personality and how she took care of us. By the end, they were rushing to go into service and when I asked for the couples take home bag, it was filled with only women products when the package specifically labeled 'couples' take home gift bag. The products were disappointing since it had nothing of their sample products that were displayed on their shelves so it didn't make sense to me. Like I said, it is a well decorated place but the service, staff training and communication, and massage needs a BIG improvement. Read Less