I have never had such a horrible experience with a nail salon. Not only were my cuticles and nail beds sore for days afterward, but the nails that I have spent the last two months growing out (a goal ... Read More
I have never had such a horrible experience with a nail salon. Not only were my cuticles and nail beds sore for days afterward, but the nails that I have spent the last two months growing out (a goal of mine by the end of 2016) were completely ruined. I went in to have SNS put on, after calling and asking whether they knew how to do so, and it was clear within an half hour of being there that they hadn't had much experience with the product. I chose to give them the benefit of the doubt, and unfortunately it came back to bite me.
Raney soaked off the SNS that was on my nails by having me steep my fingers in acetone for over a half hour, then liberally using a drill, file, and buffer to scrape off the rest. I was wincing throughout this experience, but she didn't really let up, resulting in my fingers having scabs on them around my nails throughout the next few days. Despite professing to have colored powder SNS, they really only had the "natural" filling, leaving me with having to paint over top the SNS after it's application.
On top of that the SNS wasn't allowed to dry properly, leading to my nails being tacky for up to 4 hours after the visit. I ended up getting acetone and removing the polish and SNS, resulting in my nails being dry and brittle. While Raney & Patti seemed very nice, the service they performed was lackluster, and ended with all my natural nails breaking off. I requested my money back (which was ridiculously expensive to begin with) and got a full refund.
Overall, the experience was lacking in professionalism (Patti's son came in the salon a few minutes into our visit and spent the entire visit making jokes about his last night of drinking) and clearly in the know-how necessary to properly use the product. A certification wasn't clearly visible for Raney, so I'm unsure about her licensing. They should take a tip from the sign hanging behind Patti's table - be certain your technician is certified and knowledgeable, and a good salon should never leave their clients in pain! Read Less