I am disappointed to have to leave this review after coming here for the past few years. However, the service has gone downhill at this nail spa. My appointment was late Saturday, and I'm reporting th... Read More
I am disappointed to have to leave this review after coming here for the past few years. However, the service has gone downhill at this nail spa. My appointment was late Saturday, and I'm reporting this experience just two full days after. During my last visit, my nail tech started the process of removing gel nails (with cotton balls, acetone and foil) so that I could begin getting a new set. First, he corrected me when I called this a "gel refill," which I didn't understand, because that's what its reference as in the brochure. Fine. Then, after wrapping up my fingers, he left me for well over 20 minutes to go eat lunch, rather than just the few moments it takes. When he finally got back to me, he quickly processed my gel nail polish procedure. I prefer gel to powder, which is just a personal preference that usually lasts for about 2-3 weeks for me. He "tsked" at me when I politely declined SNS powder, and quickly put two coats of gel on my nails. He abruptly finished with them, thanked me and left. Later Saturday night, the tips of two nails were already chipped (I literally went home to relax, nothing tedious happened). It's now Tuesday and two nails have completely peeled off from naturally lifting. I have to wonder if he even used gel on me, despite putting my hands in the UV machine after each step. I have three other nails that are already starting to peel. For $30 bucks a pop, bimonthly, this is unacceptable. I felt like cattle herded through this experience, not a loyal customer. It's disappointing to watch your money get flushed, so I urge this business to remember who's helping them build business! Please take better care of people who trust you. Read Less