I took my 4 year old daughter here for her first "big girl" manicure on her birthday with the plan that we would get mommy/daughter manicures. I even called ahead and made an appointment for the 2 of ... Read More
I took my 4 year old daughter here for her first "big girl" manicure on her birthday with the plan that we would get mommy/daughter manicures. I even called ahead and made an appointment for the 2 of us to get manicures together. When we arrived, my daughter was super excited to get a grown up manicure at such a fancy place with me. The place looks pretty swanky, so I was impressed right away too.The nail tech helped my daughter pick out her polish and she did a great job indulging her with lots of pinks, purples, and sparkles. She was really chatty with my daughter, which was great. We both mentioned multiple times that we were there to get manicures together, and I waited patiently for my nail tech to appear, but no one ever did. When the tech finished painting my daughters nails, she walked us over to the nail dryer, said her goodbyes, and moved on to her next client. Still no one came to do my nails, but at this point I really couldn't expect my daughter to wait patiently any longer while I got my nails done. My daughter was itching to leave since she had already been sitting still for 30-40 min, and the polish took FOREVER to dry. The tech put it on so thick that it just wouldn't dry no matter how long she used the nail dryer (and we tried waiting for about 15 minutes with the dryer). So when we finally left, her nail polish was still squishy. The girl at the counter who checked us out seemed confused why I didn't get my nails done too. Apparently the girl who did my daughters nails was supposed to do mine too, but she never did. That wouldn't have worked for us anyway, since I booked us get manicures together at the same time. On the way out my daughter kept asking really loudly, "why didn't they do your nails too?" because she was really disappointed that it didn't end up being mommy/daughter manicures. So I was not impressed with their lack of communication and appointment scheduling. So while the place looked really nice, my daughter had a good time, and the one nail tech was really friendly, I don't think we will be going back to Pure Natural Nail Lounge. Read Less