The lady who helped me told me the price of my acrylics is $22 for the set. While cleaning my nails & applying the acrylic, she asked me what shape I wanted. I told her coffin, which I get every time I do my nails. She said it would be $5 extra to get that shape....WHAT?! You have to shape them anyways, so why is it an extra $5 to narrow the ends of my nails? She said if I got another shape, it would just be the $22. Why? I let it go & proceeded to get them. After she was done shaping, I asked her to reshape the pinky fingers because they were square. She did. And they still turned out square. Once I was finished, I waited for my mom and sister. My mom used her debit card to pay for herself and her credit card to pay for my sister's. The debit card charged for my moms nails. When they went to charge my sisters nails on the credit card, the card declined so my mom asked them to just use her debit card again. Three different ladies told her no & to just put the amount of my sisters nails in the "TIP" section of her receipt. My mom didn't want to because she keeps her receipts and she just wanted them to do another transaction with her debit card. They proceeded to tell her no, because "every time a card is swiped, the business is charged $0.25 and they didn't want to be charged again." THOSE WERE THE LADY'S WORDS. I stood up & told the lady that was talking to my mom that if it was that big of a deal, I would walk out to my car and get a quarter. I told them to swipe her card or she wasn't going to pay. A QUARTER?! To have a business, you should know that you must spend money to make money. So sacrificing $0.25 for every mani/pedi/wax, is not a big deal because you're making profit. I would never go back. My acrylics aren't smooth- they're bumpy & my pinky nails aren't the shape I paid extra for them to be. Read Less

I have been going to regal nails for years. But I showed up at night 6:30PM one night and asked if that was okay, they said sure. But they did such a poor job on my nails they barely made it one week without chipping and cracking on powdered gel nails. I've never experienced that problem with them, so I thought it was just due to them rushing to leave at 7PM. And I called today (03/02/15) and told them how disappointed I was with their performance before and a male told me to come in and we would "work something out" well I went back in, no deal, they charged me 5 dollars extra and was so rude when I pointed out the fault they did YET AGAIN. I have never not tipped before but I didn't the last two times I went in. Truly disappointed with their customer service, they lost a loyal customer and family and friends. I'll tell you find someone else who actually takes pride in their work..... Read Less