Been going here for 5 years, will not be going back ever again after 12/31/2017! First off, I called as soon as the store opened to see if there was any spots available since it was New Year's Eve. You would think they would have an answer since I called at 11:01, one minute after they opened, but instead I got "So you said anyone can do your nails right?" That was already a bad sign. I get there and I was not greeted, keep in mind I'm a recurring customer and they know my face. They stick me with a guy who is new to the shop. As he does my nails the store manager Louann says something to him in their language in front of me. They do this all the time which is very rude. When I asked him "what did she say?" he lied right in my face, also very rude. He does my nails and cuts me but I didn't say anything because I thought It might not be a big deal. I went for a refill..my second one, my nails slightly grew and nothing was chipped or broke so I expected to pay 18 dollars which is the base price, but they told me I had to pay 21 dollars because my nails are long!! Yeah my nails are longer that's why I'm getting a refill!! That was the last straw because EVERY TIME I've gone there in the past 5 years they change the price, I NEVER come in there and spend what is advertised because they put "and Up" on their price listings. I never realized this until my last visit and it makes sense why I've been ripped off so much! My nails are average length, and they never specified what was considered long so they are definitely ripping people off because they can technically charge WHAT EVER THEY WANT because they put "and up" for their price listings. I have bad eyesight so I couldn't see my nails very well in the low light, but when I left and got into the sunlight my nails were HORRIBLE!! I didn't realize I was BLEEDING from when the nail tech cut me, my polish was not cleaned up properly , and was poorly painted on in general!!! They knew this would happen which is why they asked me "so you said anyone can do your nails right?" I'm disgusted with their lack of appreciation for their customers who work hard for their money too. They knew they had a weak link in their company but they did not care. This was not the first time someone was hired by them and didn't know what they were doing. I went before to get my eyebrows done and the guy they hired messed me up bad and instead of apologizing Louann told me "Next time don't have him do it." No! next time you be a smart business owner instead of having a smart mouth with everyone, and make sure you hire highly qualified people. They do not live up to the standard of the neighborhood they are operating business in, and do not care either. They didn't even say goodbye as I left, just very very rude people, and I always try to tip them! I was recommended to go to the Salon in the plaza across the street so I will be taking my money there for now on. Be aware before you go, they are wishy washy people who do/say what they want. Read Less

I've been going here for over 10 years and I'm usually satisfied with what I have gotten done. When I have work done that is not so great, I notice that person is usually gone soon after. Tony is one of the best. His work is always perfect and he is very welcoming. The pedicures from everyone are wonderful. Read Less