I came in for gel polish and a pedicure a week ago. since then, I have had 2 nails break. I came in today to have my nail repaired for the second time and was told that I had to wait 30-45 minutes to ... Read More
I came in for gel polish and a pedicure a week ago. since then, I have had 2 nails break. I came in today to have my nail repaired for the second time and was told that I had to wait 30-45 minutes to soak off my broken nail. After waiting 30-45 minutes I would have to wait another 20 minutes to soak off. The manager was completely unprofessional, arguing with me when I asked him to soak off my nail right away to save time. He threatened to call the authorities on me, because I discussed the poor customer service with someone in the salon. While doing another women's nails, he proceeded to speak loudly over her with obvious frustration, arguing with me accusing me of not being a good person! He said "it doesn't matter if it's 1 nail or 10 nails, you need to wait! "No one is going to do anything for you" I am appalled by the treatment that I received by the owner of this salon. Less than a week ago, I spent over 70 dollars getting my nails done here, only to return with a problem and to be treated so badly! It would have taken 30 seconds to apply foil to my 1 finger and cut my wait time down. The time and energy he spent telling me I was not a priority lasted about 10 minutes and instead of trying to fix the problem, he was aggressive and escalated the problem with no attempt at finding a solution. This business is poorly run, it was my first time having gel polish done there and I had 2 nails break in less than a week, only to be chastised and inconvenienced when I returned to have it fixed. I am not an unreasonable person. I did not expect to walk in and be waited on immediately, I don't mind waiting my turn, BUT, I do mind being treated like I am unimportant and my time is invaluable. Waiting 30-45 minutes for a soak off on 1 nail is something that takes 30 seconds. The owner made absolutely no attempt to accommodate me, but became hostile and argumentative. With a nail salon practically every 3 blocks one would think customer service has some importance! I do not recommend this salon, and I will not be returning. Read Less