I was on vacation and stopped in to get a no chip manicure and a pedicure, thinking it was the nail salon my aunt goes to, Uptown Nail Lounge. Google maps took me to Nail Lounge. A gentleman greeted m... Read More
I was on vacation and stopped in to get a no chip manicure and a pedicure, thinking it was the nail salon my aunt goes to, Uptown Nail Lounge. Google maps took me to Nail Lounge. A gentleman greeted me and ask what we wanted. I said, "A no chip and a pedicure." He seemingly had no idea what a no chip was. So, I tried, "gel polish?" He ran to the back and grabbed a lady, my first instinct was to turn and walk out, because I thought, "How could he not know what a no chip is?" They came back, seated us in the pedicure chairs, proceeded to fill the basin with lukewarm/tepid water. She started on my mom first up to the point of polishing, then began on me about 30 minutes later. All the while, never refreshing my already cool water. She asked what color I wanted. I showed her and she proceeded to paint my toes an entirely different color than I had chosen. She asked if I liked it after she finished, I looked down and said, "No, not really. It's the wrong color." She then asked if it was okay...and moved me to the manicure area. She was rough during the pedicure as well as the manicure, digging up under my nail beds to the point of pain. I winced and told her it hurt and she proceeded to do the same area again. My nail polish is blotchy and thick in areas. My mom mentioned to a female manager that my toes were painted the wrong color, and the technician did not seem to be concerned. She apologized and she promised they would fix it. She spoke to the technician in her native language and the technician said she would fix it. She removed my polish and proceeded to paint two coats of the right color with no base coat or top coat. Very disappointing $50 spent. Read Less