FULL OF PRETENSE - FALLS FLAT There is an adage that you get what you pay for. In this establishment's case, it puts a negative twist - you DO NOT get what you pay for. I paid a total of $64.00 + ... Read More
FULL OF PRETENSE - FALLS FLAT There is an adage that you get what you pay for. In this establishment's case, it puts a negative twist - you DO NOT get what you pay for. I paid a total of $64.00 + tip for a mani and spa pedi. It was supposed to be a 1 hour plus for a manicure and pedicure, however it took the whole experience two and a half hours!! Here's why:I was enticed to go for what seems an extra splurge, given I was on vacation. However by the time I was done, the polish on my feet were all uneven, and my manicure had air bubbles. The tech fixed the air bubbles by applying another coat! I just didn't want to linger any longer after two hours. My MIL pointed out that they have a guarantee, so I actually made an appointment for the next day for them to fix my manicure because it was uneven. After paying for the service, and as I bent down to remove the spacers from my toes, that's when I noticed the shoddy pedicure - the application was uneven, and truly the worst pedicure I have ever received. At this time, I had no choice but to get it fixed. I could not walk out, it was that bad. I was assured by Ashley who inspected and concurred about the workmanship that it was not going to be the same technician, however the initial tech that was assigned to me, quickly passed me back to the original tech who had an attitude. I thought I would give her a chance, perhaps it was indeed the polish - however it turned it is just an expensive bad service.The result of the fix was not too distant from the original attempt. I thought I was being fair by requesting to get 50% off my bill, however it was turned down. In fact - "Trinh" told me that she can refund me 50% of the cost off the polish - which is a total of $10.00. She also stated that if she were to agree to my original recommendation of taking 50% off, they would have to remove my polish from my toes and fingers. I NEVER heard of such an approach from a service provider!! I was aghast to say the least.BUYER BEWARE!!! The place looks promising and fancy, but it quickly falls apart when the service falls flat. Disappointing to say the least, and need to forewarn as many ladies out there - please KEEP AWAY from this nightmare establishment. Read Less