I came in yesterday for a mani pedi before traveling back home. While the staff is very friendly and attentive, the girl who did my nails did not do the best job after I spent over two hours here.My a... Read More
I came in yesterday for a mani pedi before traveling back home. While the staff is very friendly and attentive, the girl who did my nails did not do the best job after I spent over two hours here.My appointment was made for a 12:00pm shellac manicure and regular pedicure. I originally tried to use a Groupon but was told they'd honor the Groupon price ($39), so I was glad I didn't have to bother with that. I explained that upon arrival. The girl doing my nails was nice and kept a great conversation, so maybe that's why I wasn't as demanding ... perhaps that was my fault, but that still doesn't excuse the end result.The place is clean and it's by appointment only, so keep that in mind if you're interested in going.My pedicure alone took about an hour and a half. I get doing things the right way, but it was a regular pedicure and my toes were not bad. The pedicure didn't even reflect the time spent.I didn't even walk away with the shellac manicure I wanted (though that was a bit beyond their control, since the lamp gave out and didn't dry my nails as it was supposed to). I was already late and had lost almost three hours on a mani pedi! I was over it, so another lady quickly removed the damaged manicure and tried to help. She and another lady offered to fix my manicure at a quick pace, and I would have gladly let them if I hadn't already been there so long. They were super sweet trying to amend the situation, making me a little less pissed at all the time wasted.Because of all this, I was only going to be charged for a regular manicure and regular pedicure, and the total was $57! I asked if it was including gratuity, and it wasn't, so I knew something was off there. I had to explain my situation again, so the $39 price was honored. Still pricey for everything I had gone through. I still tipped well and all, but I was annoyed at everything at this point. Once I left, I was able to really look at the job ... my nails weren't even left in a regular manicured condition. I know they had to quickly peel off the manicure, but the cuticles and overall nail shape should've obviously been fine even through all of that. My pedicure still ended up having some residual paint from the pedicure she had JUST removed. I was able to remove it once I got home, so I didn't see why she didn't take care of that after she glanced at it so many times.I believe that, if I would've had someone else do the job, I would've had very different results ... however, I don't think this justifies my experience. I don't think it's fair to place my experience as a typical example, since it all could've been so different. I feel as though I wasted so much money and time that I'll never get back over a nightmare of a situation. Read Less