The owner of this store just cares about money. When my friends dog got hit by his groomer he stood by the groomer, he didn't bother to investigate. Makes me sick to my stomach all those puppies get hit. The groomer was a formal boxer from Argentina, horrid man. I can never see the dog bar the same seriously just makes me sick Read Less

What an incredible atmosphere. So much compassion and love for our fur babies! I do have to say that Robert in the Grooming department is one of the nicest and kindest people I have ever met with so much love and incredible knowledge . I thank you for hiring such quality people like Robert! Always offering top-of-the-line first class service! Read Less

I’ve been getting my cat food from here since 2012. I also adopted two of their rescue kittens. The service is outstanding. The products are pricier than what you may find at a chain store but if you treat your animals like your family you will see that it’s worth every penny! Read Less

Grooming services are top notch, and I always trust them with my little lady! The store has some unique items, and great food options for pets with dietary restrictions. The staff are helpful and very friendly. Read Less

Store is a rip off. Item is on the Dog Bar website for $1.29 and charged me $2.19 at the store for exactly same item. Explanation from cashier we don't much on line prices! Uhmmm....not even your own web site? Response: No. These people are clearly thieves....BE AWARE!!!! Read Less

My pup just turned 11 and has lived on the beach his entire life.  The owner and staff at DogBar have been with us the entire time.  They have always given good advice, friendly service and stocked excellent products.  They first suggested I incorporate a raw diet and I have been using their Stella & Chewy's products ever since.  I am very happy that they have kept their South Beach presence and highly recommend them to any dog owner. Read Less

Cute, great service, high quality products. Lots of natural and raw food choices, and plenty of samples too. Good selection of clothes for keeping the tiny ones warm, and both beautiful and cute leash and harness selection. We did not use the grooming service, but we did see them grooming 2 dogs and they looked comfortable and relaxed.Read Less

Horrible customer service.  This place has potential. I happily bought one of their expensive dog leashes. I have happily paid $75 twice now for the grooming of a tiny dog.  However the way they handle their business is not professional.  For those prices I want better customer service.  For the owner that bragged about your place being in existence for 20 years now, congrats.  You lost someone that doesn't care how much they pay for dog grooming. Read Less

Love this place! Best groomers and dog store in South Beach. They carry the best quality food and treats. Customer Service is great as well. The owner is super helpful. I have a very picky dog that hated eating her dry food and he recommended a wet food to mix in that she loves. Also, they have anesthesia-free dental cleaning which is amazing! Read Less

I've taken my 2 dogs/fur babies to Dog Bar for grooming once a month for over a year and I keep coming back for how they take care of my dogs while at the groomer. The dogs are not locked In cages awaiting their grooming. They can play with the other dogs and I think that calms them while they wait. I also have noticed they never Hurt my dogs while there. In my past experiences with other grooming places my dogs have come back with boo boos and I have noticed scabs from other... groomers. So I am willing to pay a little more once a month to have peace of mind that my dogs are in a loving environment where they truly take care of them. You can't go wrong with the day you bring your dogs in cause both the groomers are wonderful. Sometimes I need to buy dog items and pick them up on my way out of the shop. If you can't find parking they will come get your dogs from your car when you pull up or come get your payment and bring your dogs out to you. Great groomer love them! Mehr anzeigen Read Less

Returning to South Beach after almost 10 years, I couldn't wait for the opportunity to find some fun toys and high end leashes for my 4 dogs in my favorite Dog Bar Store. I walked in with my friends, and although we were casually dressed, for some odd reason, we were pegged as leash or chew bone snatchers. The scruffy looking clerk Steve followed us around the store in a creepy and stalking way, while remaining on his cell phone. While still talking on his cell, he inquired what we were looking for. I myself was looking for new fun stuff unavailable in other stores. I picked up a few items for about 60 plus dollars, but before I concluded my transaction clerk Steve awkwardly inquired about the contents of my purse including if I had a tazer gun and a pair of hand cuffs with me!!! His misplaced comments will remain etched in my memory , and, to avoid further insults, I will not return to the Dog Bar store after the way clerk Steven made us all feel like we were committing an infraction by just being there. My friends, including a pd official, were quite appalled at clerk Steven's insulting comments. You may have lost the luster of 10 years ago, but you could still make customers feel welcome, and make them want to return to buy more, unless your business is thriving so magically that you can dispense with the customer service. Bonne Chance Alexandra Read Less

Very cute shop. Just went in to buy a toy and a treat for my pug while we were on Lincoln Road. Didn't use their grooming or any other service so I can't comment on that. The workers were very nice. A bit pricey but it is South Beach. Read Less

HORRIBLE,HORRIBLE,HORRIBLE SERVICE!!!!My dog had a appointment for a trim, and they asked me to pick her up within 2 hours. After 2 hours they called me to let me know she was ready. When I got there, she only had been bathed!They told me to come back another day, and that they would give me a $20 discount on the trim. I took her 5 days later and she came out from the trim with her nail bleeding, a cut that was not what I asked for, and they charged me $85!!! DID NOT GIVE ME A DISCOUNT AT ALL!!!This was the first and last time I set foot in the WORST PET GROOM STORE EVER!!HORRIBLE CUSTOMER SKILLS, AND A COMPLETE MESS OF STORE!!! Read Less

THE OWNER STEVEN IS A COMPLETE ASSHOLE WITH ZERO CUSTOMER SERVICE SKILLS! I brought my dog for grooming and the hair on his face was too long so I called Steven and he said to bring him back in. Ten minutes later he didn't remember my name, why I was there, or the conversation we had. It was probably my sixth time there and have had numerous conversations with him before. When I asked him how he could not remember me at this point he said, "Well it's not like you've been coming here for ten years." I guess that's how long it takes him to get to know a customer. Anyway, since for some reason he cannot relay a simple message to the groomer, I had to go back and tell her myself to trim his face. She told me she could not trim his face without giving him another bath. I have never heard of anything like this in my entire life. He had had a bath TWO DAYS prior. The level of idiocy, incompetence and just pathetic customer service is mind blowing. I walked out an will never be going back. Read Less

I needed to get a new carrier for my little guy since the one I have for him now was starting to look old. I wanted to get something similar to the one I have because he likes it & looks like a purse so I'm able to take him with me everywhere since he's always very quiet in the carrier & no one knows he's in there. Win win. I was searching online for purse carriers & noticed that The Dog Bar had a lot in the store. Living in West Kendall, I rushed over. I wanted to see them & test them out to see if my little guy would like it. We ended up buying a great DOG bag that looks like a great big purse with plenty of compartments for treats, his leash & even my phone & lip gloss. It's a great bag. I love it & so does my pup. The shop looks great. Very clean & organized. Well lit with plenty of wonderful, high end items in stock. They also carry Orijen, which many dog stores don't carry & I usually have to buy it online. I appreciated how I was greeted upon entering & then left alone to browse without feeling hounded. All the folks in the store were super nice & dog loving. They also honored their Yelp check-in doggie treats, which my pup LOVED. I will be back for sure, even while living in West Kendall. I'll make sure to get my puppy's 1 year birthday cake here since I know he likes their treats & their puppy cakes look adorable. Thanks Dog Bar! Now open another place near Kendall. :-) Read Less

Everything pup! The cutest outfits. Quality food and treats. Today was my little man Oliver's 5th birthday and 5 is a big one so we picked up a little Happy Birthday bone and treat for him.. it was probably the best day of his life! I should have asked what the cupcake was made of but for sure there was peanut butter. Poor little man tried his best to devour the whole thing and was knocked out the entire ride home after a Sunday afternoon celebrating and going to lunch with his humans.Another handsome little man came walking out with a very snazzy new hair cut! Read Less

Dog bar is the one best pet shops in the country . Fantastic staff with a vast knowledge of food including amazing grooming and an amazing boutique filled with a wide variety of accessories .its a one stop shop for all your pets needs love love love them Read Less

I am floored how well Veronica did! I barely recognized my dog. I'm embarrassed I let her get matted but, I've been dealing with bad medical issues and work. I should've came here when I first moved here. 10 gold stars not 5 red ones. Read Less

It was my first time at Dog Bar and it was amazing! They took the time to explain me everything with no rush at all! I have a Frenchie and they gave me the best food ever for him and it is helping with his digestion. I'm definitely going back! Read Less

Cool store but VERY disappointed in customer service.Found a animal carrier I really liked and the manager told me it was about $120. Returned one I had just bought at another store and went back to buy this one.Surprise!!!!! Different employee working and the price jumped to $220!!Either they truly didn't give two shats about me or they didn't know their own prices.And this was a manager. I had no choice but to buy as I have an early morning flight.They sure bent me over the barrel.Thanks much!!! Read Less

I had a good experience here.  Was in last week to get a new collar and leash for my rescue puppy -- a Border Collie / Retriever mix -- and the owner set me up with a nice set that perfectly matched her white and sable coat.  Soft leather, with some brushed aluminum, bone-shaped appliqués, and a discrete Dog Bar logo. He also steered me away from a choke chain -- "old technology!" -- which I had been using on her for a few weeks, and on my other dog who recently passed away.  In fact he does not even carry them.  The new leather collar works better for a higher energy dog (she no longer gets her front legs entangled in the lead) and is certainly fashionable.  Everyone in the dog park commented.  The owner seems to know a bit  about doing training.A little upselling other products, but that's OK.  I worked in marketing for a long time and appreciate the effort, especially from a local store owner.  Certainly beats the bored, could-care-less indifference in you get in the chain stores. Read Less

DON'T BRING YOUR PETS HERE FOR NAIL TRIMMINGS - THEY WILL LEAVE BLEEDING!!I have been purchasing dog food and treats from Dog Bar for the past few months and decided to bring my two yorkies for a nail trimming.  We usually have their nails trimmed at the vet, but Dog Bar was closer to our condo.The groomer was an older, Russian woman who is regular employee of Dog Bar.  She finished with my first dog and took in the second one.  I noticed my first dog was shaking and panting which was unusual, so I held him to calm him down.  I looked down at my hands and noticed blood.  I immediately examined at his paws and there were 2-3 nails bleeding on each paw and some nails that had an odd yellow powder on them.  I went right to the cashier to inform her and we both walked back to the groomer who then brought out my second dog with bleeding nails as well!!  I told them that out of all of the groomers I have been to in years, my dogs have NEVER left bleeding after a nail trim.   The groomer simply replied that "it is normal for the dog's nails to bleed sometimes" and that she "can't see where their veins are since their nails are black".  I responded that most dogs nails are black so that means she most have done this to several dogs in the past!  I continued to voice my frustration that if she had seen 1 or even 2 nails start to bleed, then she should have immediately should have stopped or trimmed the nails lightly.  EIGHT PAWS WITH BLEEDING NAILS IS RIDICULOUS.  Some of my dogs' nails even had pink flesh showing at the nail tip!!  I spoke with the owner, Stephen, afterwards and he had the same belief that "it's normal for dogs nail sometimes bleed after trimmings" and that even "his 3 dogs' nails bleed when he cuts them at home".  This is absolutely RIDICULOUS & NOT RIGHT.  I have spoken to my vet, researched online and talked to other pet owners who agrees that it is NOT NORMAL for your animal to bleed after a nail trim.  This must occur often at Dog Bar because the groomer and owner immediately referred Kwik Stop which is the yellow powder I noticed on a few of my dogs' nails.  They have their first aid powder on-hand and ready to hide the bleeding before owners pick up their animals!  My conversation ended with "two free nail trimmings on your next visit with another groomer" - ARE YOU SERIOUS?!Dog Bar - you really need research PROPER CARE and SAFE grooming guidelines, FIRE that old Russian lady who was not sympathetic at all and reevaluate the rest of your groomers (as Stephen said "this happens with all the groomers").  How about I cut your nails until they bleed??  Would that be NORMAL??? Read Less

The customer service here is atrocious by the owner, Steve. I ordered a jacket online and mistakingly had it shipped to my old address in another state. While, of course, this is my fault, the woman in charge of online orders offered to have UPS pick it up in Colorado and sent back to them at their cost. In the meantime, she asked to me to go ahead and order another one and have it sent to me. She said I would be charged for both, but will be refunded for the one recalled as soon as they received it from UPS. Unfortunately, the second one sent to my current address in New York was stolen. I've called a couple of times and had been told by the woman that she was dealing with it. My last call, though, was answered by Steve and he said, "Why don't you just have the landlady send you the package from Colorado?" I told him what the woman had offered to do with UPS and he responded with, "Why should we pay for your mistake? You should pay to have the landlady send you the other package." Again, I explained what his business offered to do and that I have now been charged twice for the same jacket and one was stolen. He told me that I had to deal with UPS about the stolen package, that it wasn't his responsibility. Of course, when I called UPS they told me that the sender didn't require a signature (which cost extra for them), and so that's why the deliveryman left the package at my door and it was stolen. UPS said I had to deal with the shipper. I still have no package. I finally had to contact my credit card, put it in dispute to get my money back from the stolen package, and had the other package sent from Colorado, which will cost me more money. The total amount for the jacket, by the way, was $63.66....one jacket (not including the new shipping cost)! This was something that I was splurging on my dog. I really can't afford it and now have to spend even more for one jacket. While I still understand that the initial mistake was mine, the Dog Bar offered to help fix the situation only to make it worse. I will never recommend doing business with them and do not plan to use them in the future. I really do feel that Steve did not care about whether I shopped with him again or not. After he was so rude to me, I asked to speak to his manager. He said, "Why do you want to speak to the manager?" I told him it was to complain about his customer service. That's when he told me he was the owner. I was shocked. He said that he hasn't been in business for 20 years with bad customer service. Even if I was being the most difficult and terrible person (which I wasn't), in customer service, you try to appease them and make them happy. I work in customer service and have had plenty of terrible people. But you just smile and try and fix whatever issues they have. The woman I spoke with (Megan or Michelle?) was trying to do just that. She offered to fix the situation that was my fault. Steve wanted to just point out to fact that it was my fault and say that he shouldn't have to pay for my mistake. You tell me who had better customer service. I know that this was an unusual experience, so maybe you will get your jacket just fine, which are very cute. I think this just shows how Steve feels about his customers. And based on previous reviews, I'm not the only one who has experienced his "wonderful and helpful" customer service. At least I will get the initial jacket and my dog will be happy and The Dog Bar will be out one stolen jacket.UPDATE: I finally got the jacket from Colorado via a friend. The jacket is VERY nice! The materials seem top-of-the-line. There is nice plush fleece on the inside and fits my dog pretty well. It's too bad about Steve's customer service because he does have a nice product. Read Less

Hands down best selection of healthy quality dog food brands like acana and orijen. Great treats from Stella and chewy. Organic care products and shampoos and awesome toys. They have a great groomer and offer training classes as well. Also lots of stuff for cats. It's expensive but they have a loyalty program and freebies. Best on Miami beach. Read Less

I have been a customer for over 18 months for my dog's Orijen food. Recently I got a second dog and got back to buy two large bags of Origen, Regional Red and Large Breed puppy for a total of $200. I asked about the rewards program and downloaded it but got zero stamps for that purchase. I went back last week and bought a set of leather collar, leash and harness for a total of over $220. I asked for the stamps and got two stamps when the app was explicit about one stamp for $25. After a bit of discussion I finally got 6 stamps. All for a joint purchase of $420. Thanks very much, you can keep your stamps as you will not be getting any additional business from us. The following day I returned to the store to have additional holes punched into the collar and harness. Once they knew what it was about, we were made to wait while other "paying" customers were serviced first. Our new puppy had allergies and that had been the original purpose of getting the leather set. We had to go through a 20 minutes rant about NOT taking her to the vet and how evil vaccines were for dogs while trying to sell us a "topical and natural" solution for an allergy problem. I read the ingredients list and the product can be described kindly as a moisturizing cream for about $25 or water with some fat and herbs at $200 per pint. The rant was actually funny for anyone with a modicum knowledge of basic science. He keep saying how allergies were caused by virus! Eventually we got to the hole punching stage and the job made was pretty poor with holes too small for the buckle and unevenly made. They have a good selection of products but appalling customer service. They are not the only option in town, I recommend you take your business somewhere that keeps their promises to customers in their rewards programs and offer a decent customer services. And please, please, do not fall for the holistic snake oil speech from someone who is, to put it kindly, science illiterate. You will be putting your pet's life at risk and that of other pets' as well. If your pet is sick, take him to the vet and please keep your vaccinations current. Read Less

I came with my rescue dog for a much needed teeth cleaning. Carmen was very knowledgable and my dog loved her. She also checked my other dog and decided that she had such clean teeth that it was not necessary to do which I found was great and shows that she is someone who try's to sell you on something unnecessary. When my dog was with her she took the time and really made it look amazing. I saw him and could not believe that this were his teeth. Carmen also gave me tips of how to maintain then which is great. Plus most important the dog still loved her which to me means she did a great job. Read Less

I love this dog store. Yes, as you can see from many other reviews it is pretty pricey here but they have some of the CUTEST dog clothes and accessories I have ever seen! Also, the majority of dog boutiques are priced this way so $25-$40 for a dog shirt didn't surprise me in the slightest. The staff are always helpful and positive. It is a joyful experience every time I come here and I always leave happy. Read Less

I took my dog in today for grooming and after reading some of the reviews I was pretty nervous as to what to expect. Thankfully I had a great experience; the staff was friendly, helpful and my dog was nicely groomed with necktie and all.The prices are comparable to other high end dog places; I was previously purchasing raw dog food from Completely Canine that recently closed.  So happy to know that I have a place to buy specialty dog food and Anesthesia-Free Dental Cleaning for $150; I was paying $300 per dog to have someone come to my home.  Buying raw dog food on-line is cost prohibitive due to shipping charges.So yes, I am thrilled to have found this place!!!!  No idea why so many bad reviews. Read Less

Buy my dog a great dog food called "Fromm " great ingredients and my dog loves it. Lasts a long time worth the price. I do not understand these people giving negative reviews?? (except the girl that witnessed her dog getting her nails trimmed...if that happened i get it)But people complaining that the people working give you a casual  "hi" and aren't attentive enough...JEEZ no wonder we miamians have a bad rep. Do you want them to kiss your feet, and brush your hair while you pick out your dog/cat food?Every time i have gone in there (and i have been to both the coral gables location and south beach location) at least one person asks if i need help with something. I like the casual "hi"i also don't like to be bombarded with employees asking if i need help.  I like to roam freely, and browse if i have a question i can ask someone. Anyways, my friend suggested this brand of dog food that her dog really enjoyed, so i went in completely forgetting the name of the food. I described my friend and her dog and before he even looked them up he knew who i was talking about. I also let my small dog loose, since they usually have a dog hanging around and my dog is not aggressive, they always offer my dog a complimentary treat.I now buy FROMM" Its a great line of dog food and i think they have cat food as well. They have a gluten free line as well. And great flavor options so i switch it up every time so my mini pinscher doesn't get bored. And he loves the food, he actually recognizes where the s. beach dog bar is and whenever i park around there he drags me in there, and then i have to reward him for being so smart!Clothes and accessories are on the pricey side, so i rarely buy that kind of stuff there. Read Less

i have been taking my dog to dog bar for grooming since i moved to south beach 7 months ago. i also bought most of his food and toys there. i've been a very good and loyal customer despite the fact that they are overpriced.today, we showed up promptly at 10:00 a.m. for his grooming appointment (last month i was scolded by the groomer for showing up 7 minutes late), and the groomer was not there and no one knew when he'd arrive. after 15 stressful minutes waiting (my dog is an elderly, handicapped rescue), we left. 15 minutes later (now 30 minutes late for his appointment), the manager called and asked us to return as max, the groomer had finally arrived. we returned, reluctantly, and i told max that since he was late he'd caused my dog a lot of stress.his response was.....'so? if i have things to do or am running late, that's the way it is.' foolish me, i thought since we had a 10:00 appointment, my DOG was the thing he had to do. i turned to leave and he snottily said 'good luck.' the manager said absolutely nothing throughout this exchange and as i left the store other than making excuses for hitting traffic. you don't have phones???arriving late for an appointment is unprofessional, but being so dismissive of the well being of an animal is unconscionable. Read Less

irresponsible, overpriced and a bad attitude by dexys mom at Citysearch i have been taking my dog to dog bar for grooming since i moved to south beach 7 months ago. i also bought most of his food and toys there. i've been a very good and loyal customer despite the fact that they are overpriced. today, we showed up promptly at 10:00 a.m. for his grooming appointment (last month i was scolded by the groomer for showing up 7 minutes late), and the groomer was not there and no one knew when he'd arrive. after 15 stressful minutes waiting (my dog is an elderly, handicapped rescue), we left. 15 minutes later (now 30 minutes late for his appointment), the manager called and asked us to return as max, the groomer had finally arrived. we returned, reluctantly, and i told max that since he was late he'd caused my dog a lot of stress. his response was.....'so? if i have things to do or am running late, that's the way it is.' i turned to leave and he snottily said 'good luck.' the manager said absolutely nothing throughout this exchange and as i left the store other than making excuses for hitting traffic. you don't have phones??? arriving late for an appointment is unprofessional, but being so dismissive of the well being of an animal is unconscionable. Cons: groomer irresponsible and manager weak Read Less

This review pertains strictly to the Dog Bar's grooming facility. I have no issues with their retail section. For $280, they washed our dog (no cutting or styling) and delivered him completely wet. An entire afternoon was spent at home towel-drying the dog as were he left wet (he has long cords), his coat would have rotted and required a complete shave-down. The manager made the excuse that the groomer is operating without an assistant. The store's owner, Steven Cohen, defended the delivery of a wet dog as up to his standards. As a grooming facility, avoid at all costs. They should be ashamed of such sub-par standards being upheld by the business owner. Read Less