The staff acted like your inconveniencing them. The women owner appeared mean, - she never smiled or said anything to you but when the other staff member spoke to her she laughed and talked to her the whole time your getting your services. I wont go here ever again. Read Less

I wasn't even a customer and I'm rating this. I walked in and only saw one employee who was working on someone. Was asked by said employee what I wanted done I simply said "manicure and pedicure" in which she replied very rudely with "we're done for the day". If you're "closed" or "done" for the day you should probably turn off your open sign and NOT ask what someone wants done if you're just going to turn them away. I'm not upset that I couldn't be seen but the way this employee handle the situation was unprofessional. Read Less

Wow I which they offer have a 0 start option bc I will give them that. The ONLY nice person and do super great job is the lady who do pedicures. I was going there for 2 yrs but I miss one appointment for medical reasons and they was rude but I keep going then the second time I know I will miss it bc of last minute dr appointment but I was calling and calling and calling and no one answer. When finally Jade answer she treat me like trash and I was trying to explain to her the i was calling way before to reschedule my appointment and that will give her enough time to do someone else nails but she start arguing the telephone never ring. When I went couple days after I show her my phone w all the calls I make to them and the time. She didn't even apologized. But I keep going but the third time I was running a lil late bc medical reason and guess?! She has the nerves to yell at me almost make me cry so I did the pedicure and I'm from PR and the girl who do the pedicure speak Spanish as well so I tell her the what Jane just did to me was not profesional the was unfair and unnecessary and out of respect. And she say that wasn't the first time she did that to customer. So i pay and never went back. TODAY after umm almost 2 yrs since last time I was there I stop by bc I have my bff from CO visiting me and JUST need her upper lip wax so I took her there so when I arrive they didn't even say hi but bc im much better then her I say hi, good afternoon, how are U guys? NO RESPOND BACK still I ask for the wax for my friend which take 5 minutes and Immediately Jane jump to say the will take long time bc there was busy. Then she ask the pedicure girl how much longer she has and she was almost done but then Jade say well u need to do her nails too... as I know she's certified ONLY For pedicures so right there I got the message. So I left w my friend and tell really loud and clear the there will be continue loosing customer w that unprofessional attitude. I was so embarrassed bc of my bff. They treat u ok til u have a personal problem. I won't recommend this place to anyone bc there are hypocrite and unprofessional and the first personal issue the will interfiere w them ohhhh believe me u will pay for. I really Pray to Jesus the they never have a personal, medical or even worse situation to make them Force to close for days or weeks bc that will be bad bc they wouldn't going to get well responds of compassion from there customers. NO RECOMMENDED 😡😱 Read Less

Horrible people. Not nice to their customers at all. Went there for 7 years (since they opened)... Was late 2 times during that entire period. Had to WAIT many many times. Referred many people there over the years. BUT... Today, I was 10 minutes late and was treated rudely and told I had to reschedule. I reminded them of how long I'd been going there and that I have been late 2x in 7 years, yet had to be made to wait several times. I was told that THEIR time was valuable. Wow. Mine isn't? Asked them about customer respect and both the owners said, "You don't like it you can take your business elsewhere!" Jade put her hands on her hips and raised her voice at me, asking me about MY attitude. Wow. So much for customer appreciation! Why can't people just be nice and do the right thing? Obviously, I got up and gladly walked out! Read Less

Hadn't had a nail salon since I moved to Tampa so I spent some time reading the reviews of different places and making some phone calls to see prices before I came in. This place had much better prices than many of the other places I had called and after reading the reviews (and deciding the bad reviews seemed kinda petty and nit-picky), I made an appointment. Got a gel manicure and gel pedicure with paraffin wax, and it was probably the most meticulous, nicest mani/pedi I've ever had. The one woman spent a very long time making sure my feet were done just perfectly, she'd go back and fix little things and fix more little things. Most of the time I'm the one pointing things out saying "hey would you mind fixing that," not this lady, she just did a seriously detailed job and I didn't say a word! Then the guy comes over to do the gel polish and also took his time making sure it looked really good. Very, very professional, will definitely be coming here again.Read Less

Unprofessional and rude. Went in to get a pedicure, barely got acknowledged then the male looks up and says, "sorry everyone is busy right now we don't have time." Well I'll just take my money to one of the several nail places down the road and leave a nice review for you thank you very much. Read Less

I've been going here since they opened. Jade does the best acrylics, Tony the best nail art, and Melina the best mani and pedi! Getting my nails done here is like visiting family and I always look forward to it! I'd never go anywhere else! Read Less

I have had my nails done for 35 years and by a variety of nail techs. I left my last salon after 5 years to come to Jade. I had seen work done on another patron and was extremely impressed by her nails. (She told me it was her third week...mine didn't look as good and were only four days old.). Jade is a true perfectionist. Each nail tip for the pink and whites are precise in measurement ...every edge exact...every cuticle edge perfect. (I could continue but anyone who gets their nails done gets the picture) Their shop is in Wesley Chapel. I live 25 miles away. Doesn't matter...period. The shop is clean the staff is funny and social and if she could make my body look as good as my nails and toes I'd think I'd died and gone to Heaven..:) If you ar trying to find someone that does beyond fantastic and is cheaper than most around...I know...I've been to the others...go to NAIL FX You will never be disappointed...(she is a perfectionist) Read Less

Super cute inside. Love their colors. They speak English which is a nice change. Everyone is very friendly and its a fun environment. Don't be afraid of the plaza, it's old but Nail Fx is great! Great pedicure ($20). (Great pizza next door too) Read Less

The owners of this business are nice initially until your life gets in the way and miss an appointment or if you are running late for one. You can never decide to just walk in and get any service without a ridiculous wait time....not like your normal nail salon. The business literally only has 3 employees and mostly operates by appointments so if you miss an appointment or are running late be prepared to get your head chewed out by the owners (husband and wife). I made an appointment early on a Saturday morning and woke up 15 minutes later than my appointment time. I called to let the owner know and find out if the lady was still available to service me and she then flipped the switch and got personal with me. She said her employee was waiting for 15 minutes and I'm not allowed to make appointments there anymore. The wife (owner) was very rude and didn't want to hear anything I had to say. I understand I was late but I didn't need to call and say anything. I WILL NO LONGER DO ANY BUSINESS WITH THESE PEOPLE. They are rude, impolite, unprofessional and has no basic customer service. It's unfortunate that their 1 and only employee does awesome work (not the owners by the way) but I refuse to put any more of my money into a business that is rude and inconsiderate to their customers. If their employee moves to another nail salon, I will definitely go there. Until then I REFUSE to do ANY business at Nail FX. Read Less

I've ben seeing Jade and Tony for about 5 years. It has been the best pedi and mani that I've gotten in this area...EVER. Melina is my favorite when it comes to pedicures. She's so meticulous and through!! And, if you'd like any nail art done, ask for Tony. He's a true artist. I highly recommend! Tell them I sent you! ;) They love me! LOL Read Less