I have always said this was my favorite place to go and have been a loyal customer and recommended to all my friend's. Until last Friday, because it still bothers me so much, I decided to share. I wen... Read More
I have always said this was my favorite place to go and have been a loyal customer and recommended to all my friend's. Until last Friday, because it still bothers me so much, I decided to share. I went after work, they were busy, they asked me to come back in an hour and I did. Then everything was rushed cuz now its close to closing, however they knew I wanted it all. So I'm getting pedicure while another started working on nails. When pedicure done they move me to the cha...ir to do remaining nails. So rushed that one is cutting down one hand while other is working on other, and ready, switch. Then he leaves she continues to do nails. Then another starts to wax my eyebrows while, yes, still sitting in nail chair. Now I'm trying to look up eyes Closed while also trying to figure out where to place my hand to cure shellack polish. Relaxing, NOT. Oh it gets better. I go to pay, $89 Is the total, she circles the remaining $11 in my gift card as tho I don't know how much was left. Told her to keep it but she wanted more. I generally tip 20% for really good service, this was not. I say oh you want more. I give 5 more. Now I have 3 standing around me. And she's still looking at me. I said, what you don't think that's enough? You want more, her response is, well you had 4 people working on you. Since when do we tip based on persons involved. Now appalled and speechless, silly me i give 5 more as they are all expecting this. Now I'm up to a tip of $21 dollars on an $89 bill and I say, you're not getting anymore you do realize that's now almost a 25% tip. She truly felt each person who touched me should get 5 dollars. I hope none ever feels they way I felt when I left there. Sam, I'm sorry but this needed to be said. You need to talk to your employees and tell them a tip is just that a tip not to be expected but appreciative fit anything they get. And what they did, was very wrong and should never happen again. I know or won't for me. Not sure I will ever return and if I do I guarantee my experience will not be the same nor will I be shamed into more tip not deserved. I hope this helps others Debbie See More Read Less