Okay so the nails were okay but I asked for an arm wax and it was literally the worst arm wax I've ever gotten. They clearly did not know how to do it, I basically had to direct them on where to put the wax, they left huge patches undone, covered my arms in oil to remove extra wax, and spilled wax on my shirt. When I complained they basically told me I was wrong and they got everything on my arm and didn't offer any sort of refund. Read Less

I only go to Charlie to do my nails he never disappoints. My shape is always perfect and he just does a great job each and every time. 4 stars because one of the receptionist's with curly hair and glasses has no idea what customer service means and if it weren't for Charlie I would stop getting my nails done there for that reason. Read Less

Have been a long time client at this salon and use to love it but recently it has gone down hill. 2 hour waits for walk ins when they have many staff members sitting around doing each others nails, very unpleasant staff lately including reception girls. Not to sure what happened but I'm trying out new places now. Sad to see. Read Less

I been going here for a while now and I been going to Kim for my pedi and gel mani. Kim gives the best pedi ever! Her massages are amazing and she so sweet and amazing and funny. I wouldn't trade her for anyone to do my mani and pedi! Give her a try and for sure you would love it I pay 10 min massage a few time cause she gave great massages mostly I'm always on my feet she knows how to relax my tent feet and legs!! Read Less

I've been looking forever to find someone that will do ombré nails. Yoslyn is the best! Every nail salon that I would call in the Wellington area said they couldn't do ombré nexgen nails. Yoslyn did a beautiful job. The nail salon is very clean, and the service is great. I would highly recommend making an appointment. Read Less

I have been going to the salon for approx. 8 - 9 months.  It is a good distance from me being there are so many local salons by me.  I liked the newness, cleanliness & massage.  My regular tech is in China and I have been using fill ins.  On my last visit I was informed that I had 800 points which entitled me to a green tea pedicure for free.  I called last night and made an appointment for my pedicure and nexgen.  I was given 2 different techs. On my way to the spa I received a "bad" phone call that I had to be at a dr.s with my husband by 2:00 pm in Boca.  I asked how long it would take and was told approx. 45 minutes for each..  My nail tech did not speak one word of english. I didn't understand why he didn't do anything different from my regular pedicure.  I asked the "manager" who said that he didn't tell him to use the parafon (which I thought was part of my special treatment; I had no idea what I was getting).  Then when I went for my manicure my tech disappeared.  I told the "manager" that my appt. had been 11:45 and it was 12:15 and I had an emergency today.  I also informed that I was in a very stressed mood with the bad news I had received.  He said I should go and get my tech (who was nowhere in sight).  When he did my nails he did all to get me out there quickly and said that he had to eat.  When i went to pay and was charged full fee.  I was informed that the 800 points I had acquired for the free pedicure changed since yesterday to 900 points..  Can you believe that... And, they took 200 points off for the parafon.  The "manager" came over and was rude and uncaring about whether I ever came back again or not.  Embarrassed me in front of all his clients and staff as they had no idea what was going on... I asked him why he would want a bad review...  He said he didn't care.  I asked for an owner and all of a sudden he was the owner.  As a business owner myself I think 100 x before being negative to any company... I just checked the Florida business records and he is not the owner.  I hope that the owner gets to see this and how "her" business is being run.... Just a shame that I really needed a little treat time to myself today and was treated so badly.... Read Less

I was recommended to this salon. This was the worst experience I ever had & I have been getting mania-pedis for 30 years. Perhaps it was the tech that I had. He was wearing a medallion that read Snake & I strongly recommend not allowing him to do your nails. He tore the skin off my toes so that over a week later they are still bleeding. My fingernails are peeling & breaking. I would think that a salon would screen their technicians & something like this could not happen Read Less

I really liked this place when it first opened and have been 3 times . Went in today and they did work me into the schedule which is why I'm at least giving it 2 stars . Otherwise really bad service . Front seems bothered anytime you ask her a thing . My guy barley filed cleaned my nails . Didn't cut cuticles didn't not message my hands / arms with lotion . He even excepted a personal phone call during my manicure ? Everyone around me was receiving hot towels , hand rubs, even back rubs ?  I left with stained fingers and broken down cuticles ? Will not return . Read Less

If I could give his no stars I would. If you value your nails DO NOT GO HERE. I got suckered in by the nice new salon, clean And bright when you walk in. Only to sit down for my pedicure and the gentleman cut ALL my toe nails off. Like I can't do anything but wait for them to grow at this point. I didn't even stick around to let them mess up my nails I left. The manager said nothing by sorry. Clearly the don't value customers. Don't waste your time or money. Read Less

I will be the first to say, when this place opened I was a huge fan! It was clean, the selection of colors was nothing short of amazing, and the neck massages after your service set them apart from other salons. I quickly became a repeat customer and referred all my friends. Everyone knew I loved the place so much that I received over a hundred dollars in gift cards for my birthday. So it honestly saddens me that I have to write this review and not return to the establishment after seeing the same situation occur several times. Fast forward to building their customer base and being in the spot a few months....The receptionist was just missing her tail and pitchfork, because if she isn't the devil then she must be the devil's daughter. I am a big proponent of "quality customer service" and they are failing at this. I have been exposed to 3 different circumstances that prove their customer service needs a lot of work. When you want to sell a place to others you obviously speak about what sets them apart from the competitors. The first time I brought my friend in, I received my neck massage, yet she did not. Her tech felt his lunch break was a priority and left before her gel nails were even out of the dryer. Another time, my mother overheard the woman inquire about the neck massage because every other person in the place received one except for her (she said this happened two times). Today, the place had about 10 nail techs and 3 customers.. Everyone else got a neck massage besides me. Now, you can keep your 3 minute neck massage, the world will still turn without it... But, when you are providing a service and attempting to be "better" than your competitors, it is imperative that you treat all customers equally. I do not want to pay for a service that is sometimes remarkable and other times simply okay. I asked the receptionist what the deal was with the massages, simply so that I do not falsely advertise their services to friends and family. Personally, I get embarrassed if I refer someone to a place and they are treated poorly. The receptionist blatantly ignored my question. So, I asked again (now I am beginning to realize... When they don't want to do something in there they just ignore it and hope you don't notice). "Sometimes they do sometimes they don't" she finally replied with an attitude. At this point I am just annoyed for being ignored and receiving an ignorant response. I continue to bring up that I want to understand if this is part of the service or not. She tells me "you can go find the manager if you want." Okay, so should I introduce myself to each nail tech and ask their job title so I can find the manager? Coming from someone who spent all of high school and college working in the customer service industry, the respectful thing to do would be to apologize and either bring a manager over or say you will relay the information to the employee or management. But that would be way too much to ask of the receptionist (I guess 2016 you are supposed to get paid to just sit there and not take care of customers).I finally got to speak with the manager. I also apologized to the woman receiving her service at the time because I did not want my conversation with him to ruin her experience. However, she agreed with what I was explaining to the manager and voiced that to him. He kept saying to me that his team strives to provide the best service to customers. So am I not a valued customer? Because I religiously receive services there and refer others, so why am I not worth the "best service." He said that the nail tech I went to "doesn't do massages." Wouldn't that be the point, as a manger, that you step in and have someone else provide that service or you do it yourself? He could not grasp the concept that it is very important to consistently provide great service in this industry. He did not care to make the situation right by apologizing and saying he will work on changing this for next time. He did say "what you want me to not give anyone a massage then?" I would like to know that I am going to receive quality services each time I go, I want to know my friends will receive the same quality, and I want to know that the strangers who are spending hundreds of dollars as well and keeping this place in business will receive the same quality. The business is clearly lacking key competencies necessary to run a successful business. Mistakes happen, I am the first to admit that. But it is important to fix issues when they arise. They are fully aware that they are not consistently providing "the best service" but apparently only some customers are worth receiving that care. All I needed was for the manager to say he will fix this problem and provide quality service to all instead of justify that this is acceptable.Best of luck to the business if they do not change their ways... Losing your loyal customers might become an issue when bills are due. Read Less

I had an excellent pedicure here as a walk in and while other reviewers were uncomfortable with male staff I like it as I feel they give a nice strong massage. Excellent attention to detail and the place is immaculate and they use plastic liners which is a must in my book! Great service, great pedicure and it didn't take forever, I would absolutely go back for additional services Read Less

I had a pedicure on the first visit and all was fine, except the guy didn't speak any English & I really prefer a female. The second visit I had a regulars manicure and it was ok except the guy didn't speak any English again and he filed my cuticles off instead of cutting them so now they're scabbing. I don't think I will go back. Read Less

I tried this place yesterday since I moved local and needed to find a new place. VERY disappointing. I went in for a gel manicure and a pedicure and brought my 14 year old niece for a full set of new acrylics .. First I have never had a manicure without having my hands soaked in warm water to soften my cuticles to cut easier.. they did not soak my hands so needless to say the pulling of my cuticles was painful. Second, seemed like everyone was in learning mode and this scares me for sure. Third I checked my nieces nails at home and had lumps and dents on just about every nail so that shows me they are still learning to do nails. Fourth, I can appreciate that they give you a shoulder massage after they do your nails but it was our first time there and the nail tech did not tell my 14 year old niece she was going to be massaged which made her uncomfortable and she was too shy to tell him not to touch her. Fifth the tech doing my nieces nails had an apprentice the whole time watching and only spoke their language and never said a word to my niece which made things so awkward. I speak Spanish and I would never be that rude. My tech was nice enough, never said a word to me but spoke to his co workers in their language but he did not soak my hands which again I was shocked and in pain. I have to say the salon is very nice and clean, but other than that I would never go back. Oh and by the way the receptionist is not very friendly at all, I called to get the time they were open and it just seemed like I was bothering her, I guess I should have known better but wanted to give the rest of the Salon the benefit of the doubt. :( So sad because this is literally down the road from me. Read Less

Noticed this salon had opened and decided to give them a try. Everyone was very nice and there prices are reasonable. Both gentlemen who did my nexgen and pedicure paid close attention to detail. I will be returning. Read Less

The space is new and clean, but one smells fumes of acetone from the moment you enter.  Needs some air flow.  Most of the staff of nail techs are male.  The one who helped us had a sore on his hand and face.  Upon sitting down for a pedicure, no drink was offered.    The service lacked attention to detail-- uneven cuts and polish.  One day afterwards, the polish is already coming off.  Crappy and creepy.  For the few dollars you might save by going here, forget it. Read Less

I happened to notice this salon while going to breakfast next door one day. They are a new salon, have been open for less then a month. They are offering special prices right now so I decided to give them a try. I got a regular mani/pedi and was very happy with it. Employees are super nice and take their time which I like. They are not looking to get you in and out like most places. Salon is clean and offers a great selection of colors. I will definitely be a return customer even when their prices increase. Pricing is comparable to all other salons. They use a nice sugar scrub with the pedi and also massage your neck and shoulders as part of the service which was awesome! Read Less

Just checked out this new salon today for the first time. Very impressed. I was immediately greeted when I walked in and asked to select my color. Lu did my pedicure and it was excellent. He took his time and was very meticulous. No rushing at this salon. Next I got my Nexgen done by Tony. Again, very meticulous took his time. One of the best mani/pedis I have ever had. The entire time I felt relaxed and not rushed. The neck and shoulder massage was a huge plus!  What a nice change.  It is clear that this place wants long term customers not like the previous place I was using down the street. Salon was very clean and they used all new files and pumice which most places don't. So glad I finally found a great place. Read Less