34 Reviews

Acqua Aveda Salon Spa and Store

Holmes Beach, Florida
Reviews
Morgan Blackburn
15 Jul 2018
REPORT
Love this place and the friendly staff! They have amazing services and a wonderful atmosphere!
Lexi Murray
6 Jun 2018
REPORT
Just got my nails done by Jessica and it was great. I am pretty picky about my nails and she did them perfect. Very nice and clean. Strongly recommend especially if your looking for a relaxing way to ... Read More
Just got my nails done by Jessica and it was great. I am pretty picky about my nails and she did them perfect. Very nice and clean. Strongly recommend especially if your looking for a relaxing way to spend rainy day on your vacation Read Less
Bradenton Lady
30 May 2018
REPORT
A little pricey, place needs a good cleaning... they thrive off the tourist staying on AMI and “getaway wedding parties”... they are nice enough but a little impressed with themselves... new ownership... Read More
A little pricey, place needs a good cleaning... they thrive off the tourist staying on AMI and “getaway wedding parties”... they are nice enough but a little impressed with themselves... new ownership now, so maybe better future service? Read Less
Alexa Biggar
19 May 2018
REPORT
I had a FANTASTIC experience today when I came in for my deep tissue massage! Dana Angle Spa Therapist did mine today! Would request her anytime I come to town!! ❤❤
Lauren Rich
23 Mar 2018
REPORT
Wonderful Staff/Facility and they took such good care of us for the Bachelorette Spa Day! Thank you all so much for accommodating all of us and pampering not only the Bride, but the rest of us! :)
Sarah M.
1 Mar 2018
REPORT
I had an appointment with Victoria and it was amazing!  I wish I lived on the Island so I could go here regularly.  She was very thorough and attentive to what I needed.  It was a relaxing experience.
Stephanie Pelcher
27 Feb 2018
REPORT
Very relaxing with wonderful, professional service. This is my 'go-to' while living on the island in the winter months. Stephanie is a wonderful stylist who listens and works with you to make you fe... Read More
Very relaxing with wonderful, professional service. This is my 'go-to' while living on the island in the winter months. Stephanie is a wonderful stylist who listens and works with you to make you feel your very best! Highly recommend but book early as they are a busy spot. You won't regret it! Read Less
Michael Drake
27 Feb 2018
REPORT
This is one of the best places to ever get your hairs cut. Everybody at the salon is courteous professional and always nice.
Stephanie Burt Pelcher
26 Feb 2018
REPORT
Just had a style and cut with Stephanie. I see her every year and wish I lived closer so I looked this good all year long! The atmosphere, service and professionalism are outstanding. Highly recommend... Read More
Just had a style and cut with Stephanie. I see her every year and wish I lived closer so I looked this good all year long! The atmosphere, service and professionalism are outstanding. Highly recommend but book early as they are very popular😀. Read Less
Laura Snow
23 Feb 2018
REPORT
I have been coming here for over 10 years and each time is the same, amazing, quality experience every time I go! I am a wedding planner and even refer all of my clients to go there as well for their... Read More
I have been coming here for over 10 years and each time is the same, amazing, quality experience every time I go! I am a wedding planner and even refer all of my clients to go there as well for their big day! If you want hair, makeup or spa services, this is the only place to look in the Sarasota and Bradenton area. And the fact that they use Aveda products that are actually good for your hair and skin is the topping on the cake!!Read Less
Zina McSweeney
23 Feb 2018
REPORT
Stephanie and Victoria helped me find the right hairstyle for my wedding! Stephanie did my trial bridal makeup, and it's beautiful! Thank you! I'm looking forward to a fun day getting ready at Acqua A... Read More
Stephanie and Victoria helped me find the right hairstyle for my wedding! Stephanie did my trial bridal makeup, and it's beautiful! Thank you! I'm looking forward to a fun day getting ready at Acqua Aveda with my bridesmaids!Read Less
Nicole Abrunzo
20 Feb 2018
REPORT
I just had a massage with Suzanne Bell and it was one of the best massages I have ever had-she was amazing.
Jeremy Moore
13 Feb 2018
REPORT
Great spa and staff!! I have had multiple great experiences at this location with everything from hair care to massages. Great facility, staff, and service. Ashley is absolutely the best at what she d... Read More
Great spa and staff!! I have had multiple great experiences at this location with everything from hair care to massages. Great facility, staff, and service. Ashley is absolutely the best at what she does and really makes each visit a great one. This is the best spa in the area! Read Less
Barbara Zdravecky
9 Feb 2018
REPORT
The very best nail care I have received through out my years of travel is here with Jessica. Meticulous and professional with great products, offered with courtesy and respect.
Alana Powers
7 Feb 2018
REPORT
Love the ladies at Acqua Aveda! My daughter who is 6 and I come/came in for anything from hair emergencies, my wedding hair extensions (which looked incredibly natural), routine cuts, & mani-pedis. My... Read More
Love the ladies at Acqua Aveda! My daughter who is 6 and I come/came in for anything from hair emergencies, my wedding hair extensions (which looked incredibly natural), routine cuts, & mani-pedis. My daughter has always gone to a salon for her hair cuts however never felt comfortable enough to lean back and have her hair washed until we came to Acqua Aveda! I highly recommend them!!! Read Less
Diane Brooks Hogan
6 Feb 2018
REPORT
I come here for hair cut, color, and nails. Rachel is wonderful! Beautiful salon and great personal service. Highly recommend!
Debra Moore Hoefle
4 Feb 2018
REPORT
Extremely clean. Reasonable prices. Staff is courteous and knowledgeable. Going back to have hair cut but Cheryl, the hairdresser, took time after my pedicure to come over and to discuss our plan for ... Read More
Extremely clean. Reasonable prices. Staff is courteous and knowledgeable. Going back to have hair cut but Cheryl, the hairdresser, took time after my pedicure to come over and to discuss our plan for my hair problem. Can't wait for Tuesday Read Less
Mary LaRue Villeneuve
10 Nov 2017
REPORT
Had a gel manicure, facial and massage. Three different people, all who were friendly. Best massage that I have ever had. First time for a gel manicure and I'm very happy with it. Very relaxing day!
Ellen Jaffe Jones
21 Jul 2017
REPORT
Great place! Consistent styling and other services. So glad that Aveda products are not tested on animals.
Margie A.
7 Jul 2017
REPORT
The new owner, Ali, is wonderful! Had an amazing massage with Monika, and planning to be a regular! (I live on the Island) Scheduled an appointment for eyelash extensions, and looking forward to it!
Dawn Heintz
16 Jun 2017
REPORT
Massages vary a lot from person to person I would like to have a little more consistency. I know that's hard each person has their own style. But it's clean and relaxing.
Sophie K.
4 May 2017
REPORT
People were nice enough but my haircut was just ok. I was a little disappointed with it. I would recommend Salon Salon on East Bay Drive. My mom had her hair done there and it came out beautiful. I th... Read More
People were nice enough but my haircut was just ok. I was a little disappointed with it. I would recommend Salon Salon on East Bay Drive. My mom had her hair done there and it came out beautiful. I think this salon is overrated. Read Less
Christine Barbich
30 Jan 2017
REPORT
I had a great spa pedicure and a really nice no chip manicure But my no chip chipped in a day! Had it done Saturday afternoon and noticed chips on 4 nails Monday morning. I am on vacation and not do... Read More
I had a great spa pedicure and a really nice no chip manicure But my no chip chipped in a day! Had it done Saturday afternoon and noticed chips on 4 nails Monday morning. I am on vacation and not doing anything that would cause this to happen. The spa itself is very nice and so is the staff. Read Less
Courtney Miller
24 Oct 2016
REPORT
Not impressed and definitely did not book with this salon after a phone call. I called in to ask about having my hair curled.. that's it...for my beach wedding. Was told $95 dollars because I said I w... Read More
Not impressed and definitely did not book with this salon after a phone call. I called in to ask about having my hair curled.. that's it...for my beach wedding. Was told $95 dollars because I said I was a bride. I figured she just didn't understand- so- I explained, "no, not a bridal up-do. Just curls with one side pinned back or just curl it and i can pin it myself, this cant possibly be $95" Yep, $95. So I asked would I be charged $95 if i was not the bride? No. They weren't willing to discuss any other options with me and were totally unhelpful. Yes- I understand that more care and attention is given to a brides hair on the wedding day but for $95 I better come outta there with actual strands of gold in my hair. Found a cheaper, much much more friendly staff at another location Read Less
Deborah K.
13 Apr 2016
REPORT
Ridiculously poor service. I made an appointment for a massage and facial after wrangling to find a time when the woman could do both. Apparently she doesn't work often. When I arrived, I was told she... Read More
Ridiculously poor service. I made an appointment for a massage and facial after wrangling to find a time when the woman could do both. Apparently she doesn't work often. When I arrived, I was told she had called in sick. They said they had been unable to reach me to let me know. They were trying to contact a "Beth" at a 338 number. My name is Debbie at a 778 number. When I complained, the snotty receptionist told me, "Well, you wouldn't want someone working on you who was sick, would you?". I told her that wasn't the point. The point was that they hadn't contacted me since all of their information was incorrect. Something similar happened last year. Terrible service. Read Less
Jessica H.
31 Mar 2015
REPORT
Came in for a massage during a girls getaway. My massage therapist was Dawn.  She was very professional and also very amazing. Being that I am a massage therapist myself, my standards are pretty high ... Read More
Came in for a massage during a girls getaway. My massage therapist was Dawn.  She was very professional and also very amazing. Being that I am a massage therapist myself, my standards are pretty high and I tend to be rather picky about details. This massage far exceeded my already high expectations! If I can get back in there before we go home, I just might. Read Less
Jane M.
20 Feb 2015
REPORT
Massage... the best that I have ever had...and I have had a lot. Dawn McCarthy,the masseuse, was incredible. She didn't talk once she started after the foot bath; she used hot towels countered by cold... Read More
Massage... the best that I have ever had...and I have had a lot. Dawn McCarthy,the masseuse, was incredible. She didn't talk once she started after the foot bath; she used hot towels countered by cold hands;she didn't rush and the pressure was excellent. It was better than at the Ritz and only$90 without the tip. Read Less
Gillian Kendall
1 Dec 2014
REPORT
I'm giving this three stars for now because today I had a mixed experience. When I called to book a brow waxing I asked how much it'd be to get a 'trim.' I was told that there is no special 'trim' pri... Read More
I'm giving this three stars for now because today I had a mixed experience. When I called to book a brow waxing I asked how much it'd be to get a 'trim.' I was told that there is no special 'trim' price but a haircut was $40. That was a good price, so I booked that, too. Here's the good part -- I had a good brow wax from a lovely woman called Susan (I think), and a nice light massage and haircut and styling tips from a lovely woman called Rachel (I think). I was happy with my haircut and brows, and I was thinking about coming back there in a month or so for a perm. Then I went to pay and was told that the bill was $75! I questioned it and was told that the price for a haircut was $55. I said that on the phone, I was clearly told the price was $40. The receptionist said she was sorry. Later I called the salon and spoke to the manager. I explained that her receptionist had made a mistake and I asked for a $15 credit for my next visit. The person I spoke to checked with the manager and then said no, they did not do credits, and it was "very unlikely" that the receptionist would have told me the wrong price. I told her that if they wouldn't give me a credit, I would not be back. So then I got the credit, and I will gladly go back and try again, but next time I'm going to be careful to check the prices and not rely on the receptionist to tell me what I'm paying! Hope to give a full 5 stars next time. Read Less
Sarah P.
1 Sep 2014
REPORT
Arrived on time for appointment, spent 7 minutes waiting at reception desk while owner chatted with a friend about houses.  The other gal at desk joined in conversation when she got off her phone call... Read More
Arrived on time for appointment, spent 7 minutes waiting at reception desk while owner chatted with a friend about houses.  The other gal at desk joined in conversation when she got off her phone call.  When the owner finally acknowledged that I was standing right in front of her she stated she could not see me because the sun was in her eyes.  When I stated that perhaps a pull down shade on the windows would help she mimicked me!  No apologies or welcome for me.  I was stunned she I found out she was the owner as she reminded me of a snotty teenager. The stylist Ali was good.  There are so many good salons on Anna Maria Island please don't settle for this one. Read Less
Judy P.
1 Feb 2014
REPORT
160,00 and I could cry.  Worst haircut I've ever had. Color is okay but who cares when the cut is just hacked up. Never again!
Jennifer A.
17 Sep 2013
REPORT
Made an appointment for same day for color and cut. Thought better of it and decided I only needed a hair cut at the moment. Knowing how salons book blocks of time for certain processes, I called back... Read More
Made an appointment for same day for color and cut. Thought better of it and decided I only needed a hair cut at the moment. Knowing how salons book blocks of time for certain processes, I called back within a few minutes to let them know I would only need a hair cut. I was being respectful of the stylist's time. The receptionist made it sound as though they had plenty of appointments available that day and if I needed to change times, that would be fine. So, when I arrived to my appointment, scheduled for 2:15pm and I arrived at 2:13pm, I was told that my stylist would be right out. I was asked if I wanted a glass of water while I waited. I took the glass of water and waited. And waited. And waited. After sitting and WAITING for 37 minutes, I walked up to the receptionist and said "cancel my appointment. Clearly my time is not as valuable as someone else's!" The receptionist didn't say a word. Instead she huffed and marched over to the bench I was sitting at and picked up my empty glass. As if to scold me for leaving it there. I was so incensed when I left that I called and asked to speak with the manager. I was advised that he was out of the salon. I asked when he would be back and the woman rudely replied "we're working with a skeleton crew until Tuesday!" Ok, not my problem as a customer. That didn't answer my question about the manager's time frame and the attitude is unnecessary. So, to sum this all up. This is an Aveda salon that clearly is poorly managed. They lack employees with couth and have the WORST customer service. Read Less
Maura R.
28 Apr 2013
REPORT
received a spa finder gift card. Acqua Aveda salon WAS listed as accepting when bought . called today to  confirm they accept and they no longer do.What a disappointment.  We were going to book a coup... Read More
received a spa finder gift card. Acqua Aveda salon WAS listed as accepting when bought . called today to  confirm they accept and they no longer do.What a disappointment.  We were going to book a couple of spa treatments. Their loss.  Will go  some where else on this beautiful  island. Some where where they will accept my business. Might add we live here.  This  gift was from a friend who stayed at our house. Read Less
julie44
16 Aug 2011
REPORT
Wonderful place, great employees, great products! Best salon on the Island. Highly recommend it :)
dzamccann
6 Aug 2010
REPORT
Hi, I am an employee (master stylist) at Acqua. I read the above review and am sorry to see that she had such a bad experience. Sometimes the days before (and day of) a wedding can be very stressful f... Read More
Hi, I am an employee (master stylist) at Acqua. I read the above review and am sorry to see that she had such a bad experience. Sometimes the days before (and day of) a wedding can be very stressful for the bride. We ALWAYS do our best to accommodate our guests- it is our goal to make everyone that comes into our salon/spa feel calm and relaxed. After all, Aveda salons and spas pride themselves not only on the results of your services, but on the experience from the moment you walk in the door. Our wedding parties always require a contract (we book out a lot of time for wedding parties- and are in HIGH demand for weddings), so there may have been some confusion or miscommunication involving the above writer. Like I said, we always do our best to accommodate all of our guests, so the only thing I can guess that happened is that we may not have been able to squeeze another appointment in, or someone in the party may have been late for an appointment. Everyone that works here gets along very well (as well as the owner), and that creates a wonderful atmosphere... It wouldn't make sense for us to do anything but our best for everyone, because that is what we've been trained to do and that is who we are. So please come in and try us out! I promise you won't be dissappointed!! Read Less
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Please call
(941) 778-5400
5311 Gulf Drive
Holmes Beach Florida 34217
Business Hours
Monday
Mon
09:00AM-17:00PM
Tuesday
Tue
09:00AM-19:00PM
Wednesday
Wed
09:00AM-17:00PM
Thursday
Thu
09:00AM-19:00PM
Friday
Fri
09:00AM-17:00PM
Saturday
Sat
09:00AM-17:00PM
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Acqua Aveda Salon Spa and Store

Holmes Beach, Florida
(34)
5311 Gulf Drive
Holmes Beach Florida 34217
Monday
09:00AM-17:00PM
Tuesday
09:00AM-19:00PM
Wednesday
09:00AM-17:00PM
Thursday
09:00AM-19:00PM
Friday
09:00AM-17:00PM
Saturday
09:00AM-17:00PM
Morgan Blackburn
15 Jul 2018
REPORT
Love this place and the friendly staff! They have amazing services and a wonderful atmosphere!
Lexi Murray
6 Jun 2018
REPORT
Just got my nails done by Jessica and it was great. I am pretty picky about my nails and she did them perfect. Very nice and clean. Strongly recommend especially if your looking for a relaxing way to ... Read More
Just got my nails done by Jessica and it was great. I am pretty picky about my nails and she did them perfect. Very nice and clean. Strongly recommend especially if your looking for a relaxing way to spend rainy day on your vacation Read Less
Bradenton Lady
30 May 2018
REPORT
A little pricey, place needs a good cleaning... they thrive off the tourist staying on AMI and “getaway wedding parties”... they are nice enough but a little impressed with themselves... new ownership... Read More
A little pricey, place needs a good cleaning... they thrive off the tourist staying on AMI and “getaway wedding parties”... they are nice enough but a little impressed with themselves... new ownership now, so maybe better future service? Read Less
Alexa Biggar
19 May 2018
REPORT
I had a FANTASTIC experience today when I came in for my deep tissue massage! Dana Angle Spa Therapist did mine today! Would request her anytime I come to town!! ❤❤
Lauren Rich
23 Mar 2018
REPORT
Wonderful Staff/Facility and they took such good care of us for the Bachelorette Spa Day! Thank you all so much for accommodating all of us and pampering not only the Bride, but the rest of us! :)
Sarah M.
1 Mar 2018
REPORT
I had an appointment with Victoria and it was amazing!  I wish I lived on the Island so I could go here regularly.  She was very thorough and attentive to what I needed.  It was a relaxing experience.
Stephanie Pelcher
27 Feb 2018
REPORT
Very relaxing with wonderful, professional service. This is my 'go-to' while living on the island in the winter months. Stephanie is a wonderful stylist who listens and works with you to make you fe... Read More
Very relaxing with wonderful, professional service. This is my 'go-to' while living on the island in the winter months. Stephanie is a wonderful stylist who listens and works with you to make you feel your very best! Highly recommend but book early as they are a busy spot. You won't regret it! Read Less
Michael Drake
27 Feb 2018
REPORT
This is one of the best places to ever get your hairs cut. Everybody at the salon is courteous professional and always nice.
Stephanie Burt Pelcher
26 Feb 2018
REPORT
Just had a style and cut with Stephanie. I see her every year and wish I lived closer so I looked this good all year long! The atmosphere, service and professionalism are outstanding. Highly recommend... Read More
Just had a style and cut with Stephanie. I see her every year and wish I lived closer so I looked this good all year long! The atmosphere, service and professionalism are outstanding. Highly recommend but book early as they are very popular😀. Read Less
Laura Snow
23 Feb 2018
REPORT
I have been coming here for over 10 years and each time is the same, amazing, quality experience every time I go! I am a wedding planner and even refer all of my clients to go there as well for their... Read More
I have been coming here for over 10 years and each time is the same, amazing, quality experience every time I go! I am a wedding planner and even refer all of my clients to go there as well for their big day! If you want hair, makeup or spa services, this is the only place to look in the Sarasota and Bradenton area. And the fact that they use Aveda products that are actually good for your hair and skin is the topping on the cake!!Read Less
Zina McSweeney
23 Feb 2018
REPORT
Stephanie and Victoria helped me find the right hairstyle for my wedding! Stephanie did my trial bridal makeup, and it's beautiful! Thank you! I'm looking forward to a fun day getting ready at Acqua A... Read More
Stephanie and Victoria helped me find the right hairstyle for my wedding! Stephanie did my trial bridal makeup, and it's beautiful! Thank you! I'm looking forward to a fun day getting ready at Acqua Aveda with my bridesmaids!Read Less
Nicole Abrunzo
20 Feb 2018
REPORT
I just had a massage with Suzanne Bell and it was one of the best massages I have ever had-she was amazing.
Jeremy Moore
13 Feb 2018
REPORT
Great spa and staff!! I have had multiple great experiences at this location with everything from hair care to massages. Great facility, staff, and service. Ashley is absolutely the best at what she d... Read More
Great spa and staff!! I have had multiple great experiences at this location with everything from hair care to massages. Great facility, staff, and service. Ashley is absolutely the best at what she does and really makes each visit a great one. This is the best spa in the area! Read Less
Barbara Zdravecky
9 Feb 2018
REPORT
The very best nail care I have received through out my years of travel is here with Jessica. Meticulous and professional with great products, offered with courtesy and respect.
Alana Powers
7 Feb 2018
REPORT
Love the ladies at Acqua Aveda! My daughter who is 6 and I come/came in for anything from hair emergencies, my wedding hair extensions (which looked incredibly natural), routine cuts, & mani-pedis. My... Read More
Love the ladies at Acqua Aveda! My daughter who is 6 and I come/came in for anything from hair emergencies, my wedding hair extensions (which looked incredibly natural), routine cuts, & mani-pedis. My daughter has always gone to a salon for her hair cuts however never felt comfortable enough to lean back and have her hair washed until we came to Acqua Aveda! I highly recommend them!!! Read Less
Diane Brooks Hogan
6 Feb 2018
REPORT
I come here for hair cut, color, and nails. Rachel is wonderful! Beautiful salon and great personal service. Highly recommend!
Debra Moore Hoefle
4 Feb 2018
REPORT
Extremely clean. Reasonable prices. Staff is courteous and knowledgeable. Going back to have hair cut but Cheryl, the hairdresser, took time after my pedicure to come over and to discuss our plan for ... Read More
Extremely clean. Reasonable prices. Staff is courteous and knowledgeable. Going back to have hair cut but Cheryl, the hairdresser, took time after my pedicure to come over and to discuss our plan for my hair problem. Can't wait for Tuesday Read Less
Mary LaRue Villeneuve
10 Nov 2017
REPORT
Had a gel manicure, facial and massage. Three different people, all who were friendly. Best massage that I have ever had. First time for a gel manicure and I'm very happy with it. Very relaxing day!
Ellen Jaffe Jones
21 Jul 2017
REPORT
Great place! Consistent styling and other services. So glad that Aveda products are not tested on animals.
Margie A.
7 Jul 2017
REPORT
The new owner, Ali, is wonderful! Had an amazing massage with Monika, and planning to be a regular! (I live on the Island) Scheduled an appointment for eyelash extensions, and looking forward to it!
Dawn Heintz
16 Jun 2017
REPORT
Massages vary a lot from person to person I would like to have a little more consistency. I know that's hard each person has their own style. But it's clean and relaxing.
Sophie K.
4 May 2017
REPORT
People were nice enough but my haircut was just ok. I was a little disappointed with it. I would recommend Salon Salon on East Bay Drive. My mom had her hair done there and it came out beautiful. I th... Read More
People were nice enough but my haircut was just ok. I was a little disappointed with it. I would recommend Salon Salon on East Bay Drive. My mom had her hair done there and it came out beautiful. I think this salon is overrated. Read Less
Christine Barbich
30 Jan 2017
REPORT
I had a great spa pedicure and a really nice no chip manicure But my no chip chipped in a day! Had it done Saturday afternoon and noticed chips on 4 nails Monday morning. I am on vacation and not do... Read More
I had a great spa pedicure and a really nice no chip manicure But my no chip chipped in a day! Had it done Saturday afternoon and noticed chips on 4 nails Monday morning. I am on vacation and not doing anything that would cause this to happen. The spa itself is very nice and so is the staff. Read Less
Courtney Miller
24 Oct 2016
REPORT
Not impressed and definitely did not book with this salon after a phone call. I called in to ask about having my hair curled.. that's it...for my beach wedding. Was told $95 dollars because I said I w... Read More
Not impressed and definitely did not book with this salon after a phone call. I called in to ask about having my hair curled.. that's it...for my beach wedding. Was told $95 dollars because I said I was a bride. I figured she just didn't understand- so- I explained, "no, not a bridal up-do. Just curls with one side pinned back or just curl it and i can pin it myself, this cant possibly be $95" Yep, $95. So I asked would I be charged $95 if i was not the bride? No. They weren't willing to discuss any other options with me and were totally unhelpful. Yes- I understand that more care and attention is given to a brides hair on the wedding day but for $95 I better come outta there with actual strands of gold in my hair. Found a cheaper, much much more friendly staff at another location Read Less
Deborah K.
13 Apr 2016
REPORT
Ridiculously poor service. I made an appointment for a massage and facial after wrangling to find a time when the woman could do both. Apparently she doesn't work often. When I arrived, I was told she... Read More
Ridiculously poor service. I made an appointment for a massage and facial after wrangling to find a time when the woman could do both. Apparently she doesn't work often. When I arrived, I was told she had called in sick. They said they had been unable to reach me to let me know. They were trying to contact a "Beth" at a 338 number. My name is Debbie at a 778 number. When I complained, the snotty receptionist told me, "Well, you wouldn't want someone working on you who was sick, would you?". I told her that wasn't the point. The point was that they hadn't contacted me since all of their information was incorrect. Something similar happened last year. Terrible service. Read Less
Jessica H.
31 Mar 2015
REPORT
Came in for a massage during a girls getaway. My massage therapist was Dawn.  She was very professional and also very amazing. Being that I am a massage therapist myself, my standards are pretty high ... Read More
Came in for a massage during a girls getaway. My massage therapist was Dawn.  She was very professional and also very amazing. Being that I am a massage therapist myself, my standards are pretty high and I tend to be rather picky about details. This massage far exceeded my already high expectations! If I can get back in there before we go home, I just might. Read Less
Jane M.
20 Feb 2015
REPORT
Massage... the best that I have ever had...and I have had a lot. Dawn McCarthy,the masseuse, was incredible. She didn't talk once she started after the foot bath; she used hot towels countered by cold... Read More
Massage... the best that I have ever had...and I have had a lot. Dawn McCarthy,the masseuse, was incredible. She didn't talk once she started after the foot bath; she used hot towels countered by cold hands;she didn't rush and the pressure was excellent. It was better than at the Ritz and only$90 without the tip. Read Less
Gillian Kendall
1 Dec 2014
REPORT
I'm giving this three stars for now because today I had a mixed experience. When I called to book a brow waxing I asked how much it'd be to get a 'trim.' I was told that there is no special 'trim' pri... Read More
I'm giving this three stars for now because today I had a mixed experience. When I called to book a brow waxing I asked how much it'd be to get a 'trim.' I was told that there is no special 'trim' price but a haircut was $40. That was a good price, so I booked that, too. Here's the good part -- I had a good brow wax from a lovely woman called Susan (I think), and a nice light massage and haircut and styling tips from a lovely woman called Rachel (I think). I was happy with my haircut and brows, and I was thinking about coming back there in a month or so for a perm. Then I went to pay and was told that the bill was $75! I questioned it and was told that the price for a haircut was $55. I said that on the phone, I was clearly told the price was $40. The receptionist said she was sorry. Later I called the salon and spoke to the manager. I explained that her receptionist had made a mistake and I asked for a $15 credit for my next visit. The person I spoke to checked with the manager and then said no, they did not do credits, and it was "very unlikely" that the receptionist would have told me the wrong price. I told her that if they wouldn't give me a credit, I would not be back. So then I got the credit, and I will gladly go back and try again, but next time I'm going to be careful to check the prices and not rely on the receptionist to tell me what I'm paying! Hope to give a full 5 stars next time. Read Less
Sarah P.
1 Sep 2014
REPORT
Arrived on time for appointment, spent 7 minutes waiting at reception desk while owner chatted with a friend about houses.  The other gal at desk joined in conversation when she got off her phone call... Read More
Arrived on time for appointment, spent 7 minutes waiting at reception desk while owner chatted with a friend about houses.  The other gal at desk joined in conversation when she got off her phone call.  When the owner finally acknowledged that I was standing right in front of her she stated she could not see me because the sun was in her eyes.  When I stated that perhaps a pull down shade on the windows would help she mimicked me!  No apologies or welcome for me.  I was stunned she I found out she was the owner as she reminded me of a snotty teenager. The stylist Ali was good.  There are so many good salons on Anna Maria Island please don't settle for this one. Read Less
Judy P.
1 Feb 2014
REPORT
160,00 and I could cry.  Worst haircut I've ever had. Color is okay but who cares when the cut is just hacked up. Never again!
Jennifer A.
17 Sep 2013
REPORT
Made an appointment for same day for color and cut. Thought better of it and decided I only needed a hair cut at the moment. Knowing how salons book blocks of time for certain processes, I called back... Read More
Made an appointment for same day for color and cut. Thought better of it and decided I only needed a hair cut at the moment. Knowing how salons book blocks of time for certain processes, I called back within a few minutes to let them know I would only need a hair cut. I was being respectful of the stylist's time. The receptionist made it sound as though they had plenty of appointments available that day and if I needed to change times, that would be fine. So, when I arrived to my appointment, scheduled for 2:15pm and I arrived at 2:13pm, I was told that my stylist would be right out. I was asked if I wanted a glass of water while I waited. I took the glass of water and waited. And waited. And waited. After sitting and WAITING for 37 minutes, I walked up to the receptionist and said "cancel my appointment. Clearly my time is not as valuable as someone else's!" The receptionist didn't say a word. Instead she huffed and marched over to the bench I was sitting at and picked up my empty glass. As if to scold me for leaving it there. I was so incensed when I left that I called and asked to speak with the manager. I was advised that he was out of the salon. I asked when he would be back and the woman rudely replied "we're working with a skeleton crew until Tuesday!" Ok, not my problem as a customer. That didn't answer my question about the manager's time frame and the attitude is unnecessary. So, to sum this all up. This is an Aveda salon that clearly is poorly managed. They lack employees with couth and have the WORST customer service. Read Less
Maura R.
28 Apr 2013
REPORT
received a spa finder gift card. Acqua Aveda salon WAS listed as accepting when bought . called today to  confirm they accept and they no longer do.What a disappointment.  We were going to book a coup... Read More
received a spa finder gift card. Acqua Aveda salon WAS listed as accepting when bought . called today to  confirm they accept and they no longer do.What a disappointment.  We were going to book a couple of spa treatments. Their loss.  Will go  some where else on this beautiful  island. Some where where they will accept my business. Might add we live here.  This  gift was from a friend who stayed at our house. Read Less
julie44
16 Aug 2011
REPORT
Wonderful place, great employees, great products! Best salon on the Island. Highly recommend it :)
dzamccann
6 Aug 2010
REPORT
Hi, I am an employee (master stylist) at Acqua. I read the above review and am sorry to see that she had such a bad experience. Sometimes the days before (and day of) a wedding can be very stressful f... Read More
Hi, I am an employee (master stylist) at Acqua. I read the above review and am sorry to see that she had such a bad experience. Sometimes the days before (and day of) a wedding can be very stressful for the bride. We ALWAYS do our best to accommodate our guests- it is our goal to make everyone that comes into our salon/spa feel calm and relaxed. After all, Aveda salons and spas pride themselves not only on the results of your services, but on the experience from the moment you walk in the door. Our wedding parties always require a contract (we book out a lot of time for wedding parties- and are in HIGH demand for weddings), so there may have been some confusion or miscommunication involving the above writer. Like I said, we always do our best to accommodate all of our guests, so the only thing I can guess that happened is that we may not have been able to squeeze another appointment in, or someone in the party may have been late for an appointment. Everyone that works here gets along very well (as well as the owner), and that creates a wonderful atmosphere... It wouldn't make sense for us to do anything but our best for everyone, because that is what we've been trained to do and that is who we are. So please come in and try us out! I promise you won't be dissappointed!! Read Less
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