I would give it a 0 if I could. Very rude owner and nail staff had an attitude. Called first to make my appointment and told them I had a gift certificate. They said no problem. Went in for my appo... Read More
I would give it a 0 if I could. Very rude owner and nail staff had an attitude. Called first to make my appointment and told them I had a gift certificate. They said no problem. Went in for my appointment. The gift certificate was for a pedicure and manicure. I have acrylic nails so upgraded and told them I would pay the difference for the fills. I must say the pedicure was the best one I ever had, but the rudeness and what followed was so disgusting that they lost a permanent customer. I wanted to find a new pedicure place, so was initially thrilled that I had found one. My nails were done okay, not great, but okay. The bill was $64 and they told me that I would have to pay JUST the $18 upgrade, however when I went to pay and gave them the gift certificate that my friend had bought there, they refused to honor it. Firstly they said it was not theirs. It was, was purchased by one of their regular customers and had their name and address on the card that came with it. Then they said it was too old. He said with an attitude that everyone knows that gift certificates expire in a year, but there was no expiration date on it and by law, I knew that I had 5 years before a purchased gift certificate with no expiration date, expires. Then I told them about the law and they said that there was no one there by that name who signed it. Then they said that they had recently purchased the place and would not honor a certificate that was purchased from the previous owners. Since they kept the name of the salon, I would assume that they purchased the assets as well as the liabilities. I paid them and took the certificate home with me. Here they would have had a permanent customer who enjoyed the pedicure and I would have told everyone about my positive experience, but he was definitely a foolish owner who knows nothing about marketing and having happy clients. That $46 extra dollars that I paid would have been a drop in the bucket compared to the money he would have made from me and possibly my friends over all the years to come as I live in Coral Springs. I went home and looked up on the Internet when they purchased the nail salon. They had incorporated and purchased it a month or so BEFORE my gift certificate was issued so it looked to me like they had really issued it in the first place. They were new at the time it was purchased and that explains why their name was not printed on the top of the certificate, but was on a card stapled to it. I really wanted to use that gift certificate as a very special friend gave it to me and felt that I was in the right, so crazy me went back to try again. This time I just had a pedicure which was less than the certificate. When I went to pay, I gave him the law which I had printed and gave him my gift certificate again, thinking maybe he had learned about customer service. He had already gotten $64 from me that he shouldn't have on the first visit. Again he refused to accept the gift certificate. I felt that I was in the right so I left him my certificate and the law explaining that he was in violation for not accepting it and left. He called the police to come and arrest me, saying I did not pay for my service. They came to my home and I was not there as I was out doing errands. So they called my daughter, who in a panic put the service on her credit card and paid the bill and then called me on my cell. The owner of the shop traced me by my car license. I called the police man back and explained to the officer that he had been paid as I had a gift certificate which in fact was for more than the service I purchased. He said that not honoring the gift certificate was really a civil matter that I needed to pursue separately. So now they got two paid visits from me and I only came there because of the gift certificate in the first place which I could never use. If you read many of these reviews, you will see that they have gotten many 1 star ratings. Too many good places in Coral Springs where the owner appreciates their clients. Here the owners are rude, narrow minded and have no business sense. Read Less