My experience at Botanica was disappointing, to say the least. For the prices, I was expecting excellent service...but unfortunately it wasn't the case. While on vacation, I decided to try a spa in th... Read More
My experience at Botanica was disappointing, to say the least. For the prices, I was expecting excellent service...but unfortunately it wasn't the case. While on vacation, I decided to try a spa in the area for some additional relaxation and pampering. I booked a 55 minute massage, a 55 minute facial, and added 25 minutes of reflexology. The massage was good. I liked the therapist's techniques and she applied even, medium pressure as I had asked. What bugged me was that instead of getting 25 minutes of reflexology on my feet, I probably got 10. She must have been behind on the full body massage, which was fine, but it ate into my reflexology time. I specifically asked for extra focus on my feet and I feel that I did not get what I paid for. I didn't want to complain, because the massage itself was good.The most disappointing part of the day was the facial. It was supposed to be 55 minutes, and I probably got 45. Again, not a huge deal, but I generally expect to get what I'm paying for. My facialist seemed distracted and I felt like she was rushing through the service. It was right before lunch, so that may have been a factor. I felt that the facial was not as good as many others I have had in my hometown, nor was it worth the money. It consisted of one mask and one scrub. I also didn't like how she seemed to apply one thing after the other. Instead of cleansing my face and washing it off then applying the scrub and wash it off, she layered things on top of one another. I counted, and at one point she had put four different things on my face without washing them off in between. This felt very odd to me. The last 15 minutes or so of my facial included and arm massage. I didn't think it was a very good massage, which disappointed me because I had already paid for a good massage and I was wanting more attention on my face. Hence facial. The last thing that bothered me was that for about half of my facial, I could overhear it allowed conversation in the lobby. I know that it is a small space, but putting treatment rooms very close to where other folks are having conversations is a good way to spoil the relaxation people are coming for. I did not like the transition between services. I felt that they were awkward and not centered on the guest. I've been to spas in the past where they bring you from one room to the other and ask if everything is going well because they want to provide you with the best possible experience. Not the case at Botanica. Overall I was pretty disappointed in my visit, and did not feel that it was worth the $200 I had to shell out. Read Less