If there was a way to give this less than 1 star, I would. I came here bc they have a large assortment of dip colors. But it's under new management and this man is a horrible person. First of all, the... Read More
If there was a way to give this less than 1 star, I would. I came here bc they have a large assortment of dip colors. But it's under new management and this man is a horrible person. First of all, they couldn't get the nails that I had on, off. And then when they did the dip powder, they were so thin and I work retail so I have to have strong nails, otherwise they come right off. So, they starting coming apart at the sides so I went back in and asked if he could give me a refund, which he denied and accused me of just trying to scam him and kill his business. He redid them, despite me but wanting anything to do with them at this point and this time they did dip powder with the stronger gel on top. I thought they'd last, but literally that same night at work, one broke. I wasn't surprised because when I looked at them further, they were easily bent (and tips shouldn't be able to do that...they never do when I go to other places). So I went back the next morning and I was nice and asked him for a refund bc the morning before when I asked, he said he wouldn't give me a refund until he did them one more time with a stronger gel on top. He started yelling at me and telling me that I obviously chipped them myself and I purposefully broke them. I work management...I'm not trying to help your business fail, I'm just dissatisfied and know what I would do with a dissatisfied customer and want the same respect. But no, he kept telling me that I was a liar and then the other employee (the woman) joined in and told me that I was just using them. He finally broke down and said that he'd give me $35 back, rather than the $40 I paid originally, because it's $5 to take the nails off and he didn't want me to walk around with "nice" nails (that are broken) and have also gotten a full refund. I didn't care about him taking them off bc I will honestly go to my regular place and have them redo them how they're supposed to be. The man also didn't give me my student discount when I originally paid, which is misleading bc I made an appt just so that I could get the 10% off. The prices on the board are wrong, they will manipulate their words and charge you more than you expect. Just an all around TERRIBLE PLACE!!!! I will NEVER return. I left shaking with anger and crying because of this man. A place of business should not be able to call you names and accuse you of being a thief/liar. Read Less