Don't go in expecting this to be a zen like spa experience. We bought several services booked together and back to back for myself, my daughter, her friend, and my husband. They were incredibly unorga... Read More
Don't go in expecting this to be a zen like spa experience. We bought several services booked together and back to back for myself, my daughter, her friend, and my husband. They were incredibly unorganized in knowing what we had booked and the nail and the massages were screwed up in having what we wanted scheduled. There is no quiet, spa-like environment except in the massage area. No robes and the flip flops they give you for the massage are completely pointless, as you only use them to walk down the hall.
The quality of the manicures and pedicures was good, but I pointed out a small blister on the back of my heel, only to have it scrubbed over a few times, despitey reminders. My daughter, her friend, and I wanted to be seated together for the Mani/Pedis, but it was so crazy chaotic and crowded that it was impossible. When we asked, they said we would need to wait 30 minutes (despite having appts), but because we had other services booked, we couldn't wait.
The massages were HORRIBLE. We booked Swedish Massages for myself, my daughter, and my husband. They had us down for deep tissue, so we made sure to tell all three massage therapists to please be sure to give us Swedish. First, the person who was going to take my daughter came out and saw my husband and said, "I thought this was going to be 3 females." What does it matter? Well, we soon found out. She had set up in the couples massage room and instead of switching clients, she tried to put my daughter and husband in the couples room. Weird. When we told her no and that we needed to either switch therapists or she needed to switch rooms, she literally had a two-year old tantrum. She kept huffing and puffing down the hall saying things never work out the way they should and "this just isn't right". It made my daughter so uncomfortable that she felt the need to apologize to the woman and we almost left. Once we got in, I reminded the two massage therapists my husband and I had again that we wanted Swedish Massages. They said no problem. We got started and throughout the first 20 minutes or so, the therapists kept stopping and whispering to each other and occasionally laughing. At one point, I sighed in frustration and they finally got the hint. However, they seemed to retaliate, as now this became an insanely abusive deep tissue massage. I have had more massages than I can count and I can honestly say I have never been this damaged coming out of one. My husband had to ask for lighter pressure twice. I made the mistake of trying to go with the flow with mine, thinking she knows what she is doing and I'll come out feeling great. Well, three days and huge bruising on my back later, I will never do that again. Both therapists cracked joints and dug in elbows so hard that my husband and I are bruised and in pain still 3 days later. I couldn't lay on my back at night and woke up several times from the pain when I rolled over. When we talked to my daughter, I found out that therapists performed cupping on her. How do you go in for a Swedish massage and end up with cupping? Needless to say, she was also deeply bruised and in pain.
Last, I was scheduled for a hair cut with a "senior hairstylist". The stylist was from Turkey and didn't speak much English, so I again almost backed out. However, he told me repeatedly how lucky I am to get him because he is a "big time hair stylist". I had a picture of what I wanted, so I thought he couldn't screw it up that badly and it was basically a trimmed version of what I already had. I was very specific and told him no face framing and very long, blended layers. That is not at all what I got. After giving me an angle cut with very severe layers, criticizing all of my "gray hair" and insisting I stay and let him color it (which I adamantly refused), and then calling me a "hippy" no less than 3 times because I didn't want him to cut it shorter, he continued to tell me what a great job he did and he sent me on my way. I didn't say much because at that point there wasn't much I could do except let it grow.
Never again. Read Less