New Years Eve, 2017. That was just a couple months ago (ish)! Took me a while to get to this yelp review, but it stuck with me enough to put up a review. First of all, I'd scheduled makeup and hair ap... Read More
New Years Eve, 2017. That was just a couple months ago (ish)! Took me a while to get to this yelp review, but it stuck with me enough to put up a review. First of all, I'd scheduled makeup and hair appointments for 4pm, because the scheduler told me they closed at 7pm, and needed extra time so they could do both my updo and makeup and be done on time. I get there by 4pm, and the front desk person tells me I was actually not scheduled until 5pm. So fine, I go and get my nails done, since my NYE event doesn't start until 9pm anyway. I come back right at 4:50pm or so. First, I'm sitting and waiting for about an hour before someone actually acknowledges me and offers me a drink at the bar. And then it's another half hour or 45 minutes before I'm even seated in a chair. When I'm seated in the chair is the special part. I ask for a 20's pin curl/wave updo. The girl who's supposed to do my hair straight up tells me she can curl my hair, but that she can't do updos. Seriously???? It's on your website! It's offered on the menu of services! And then she didn't even know that for updos you're actually not supposed to wash your hair. The owner's mother then ended up doing my hair. Then, I went to get my makeup done, and though it was technically done well, I'm not sure she knew how to adapt the particular 20's look to an Asian face. I ended up fixing it after I went home. Also, I couldn't help but keep thinking in my head, "Is she using the same brush on multiple people or are those single use brushes?"So by the time I got done, it was after 8pm. By the time I got home, it was somewhere in the vicinity of 9pm. I was supposed to be done by 7pm! So I'm trying to be understanding that it's New Years Eve, you get busy, and y'all problem solved, but I'm also just like, "this is your bread and butter!! If you know you messed up, shouldn't you also find a way to compensate your customers for making them wait almost 2 hours, and setting them up with someone who doesn't know how to do an updo?" Definitely not going back, though. I can buy my own drink somewhere else and get my updo done by folks who aren't going to look confused when I give them a picture of what I want. Read Less