I was incredibly disappointed with my service at Nailsaloon. Let me start by saying my technician was wonderful, and did everything that was outlined in the description of my $48 pedicure. But the ser... Read More
I was incredibly disappointed with my service at Nailsaloon. Let me start by saying my technician was wonderful, and did everything that was outlined in the description of my $48 pedicure. But the service is advertised as a 50-minute service. I was considering another organic nail salon with a $34/30-minute pedicure, or a $45/45-minute pedicure, but decided to "indulge," assuming this would be a long, luxurious experience.
After being seated at 5:45pm and finishing before 6:20pm, I was confused. Did I miss something? When I asked the person at the front desk what the deal was, she called her manager. They did offer me a $10 discount, but I was mildly horrified when they said they were going to "speak to the technician" because "that shouldn't have happened." I tried to say it wasn't her fault - she gave the full massage, hot towels, etc - this was simply completely false advertising.
What, exactly, do these people think they're offering that they can price a 30-minute service like this? The cleanliness? The organic salon certainly offered that - bags in the water, single use tools, and more. The massage? Everyone does this today (if anything they've added back massage for free), and while the massage was long, it was totally standard for a nail salon - these aren't professional body workers here. The polish? The organic salon was even more eco- and environmentally-friendly. The ambience? This was maybe the biggest let-down - it was loud, unrelaxing, and the chairs were completely average. The free drink? I would rather pay $13 less than be charged for my tea, and I would say the same if I'd had a glass of wine.
In my opinion, this place is completely ripping people off with its pricing model. I would have preferred to pay more and get a fully indulgent experience at a place like Red Door, or go to the organic salon (called Rainlily, for the record) for a 30 minute pedicure that is the exact same experience. Read Less