I have gone to La Bella Nails four times now, but the experience that I had yesterday is the one that "broke the camel's back". The first time that I went to La Bella, I had my nails, eyebrows and upp... Read More
I have gone to La Bella Nails four times now, but the experience that I had yesterday is the one that "broke the camel's back". The first time that I went to La Bella, I had my nails, eyebrows and upper lip done by Tran and it was the best manicure and wax job that I had ever had in a salon. Very impressed. I then proceeded to make what I thought (and what I perceived that most people would think) was an appointment with Tran for the next two times I visited the salon. The second time I entered the salon I was under the impression that she would be doing my nails as I had made an appointment with her. Not the case. I was dismissively shooed off to someone else who did a subpar job on my nails. I thought it was perhaps because it was an extremely busy Friday and was an honest mistake. I returned on a less busy day about three weeks later, having once again made an appointment with Tran. I was AGAIN shooed off to the same subpar nail artist and this time, I was very upset. This time, I was very close to using a different nail salon, but I have a wedding to go to on Saturday and really wanted for Tran to do my nails because I knew she would do an outstanding job. I have had a very busy week and called on Monday and spoke to Tran directly regarding my appointment at 4 PM. I asked for tips (no filing on my natural nails) and gel with a design. I was not so much concerned with the longevity of the manicure/tips so much as the quality of my nails. I went to work early in order to come in for my nail appointment on time, because I respect my appointments and other people's time. I came in and, once again, spoke with Tran about what I wanted and was dismissively directed to a pedicure chair. I saw from my pedicure chair that she had a client in her chair, and very quickly realized that she was nowhere near finished with the client which should have been my cue to leave after my pedicure was finished. I decided that I would wait for Tran. I was then told by Tran and another nail artist that she was nowhere near finished with her client, that she "doesn't do acrylic well" and "cannot do acrylic right now for personal health reasons".... Why would she not tell me any of that before i came in, when I spoke to her on Monday? Before I sat down? If I make an appointment WITH YOU, it means that I want YOU to do my nails, not whomever you are trying to foist me off on. I was internally fuming by the time I sat down with her mother (the nail artist), who then proceeded to try to make me file down my natural nails for acrylic which I specifically said I didn't want done and to make me not get gel on my nails (which showed me that Tran had also not communicated anything I wanted to her mother). No offense, but I had not asked anyone's opinion of what I wanted on my nails. I came in with a clear vision of what I needed for the wedding. If I am a paying customer, what does it matter to you? I had enough. I paid for my pedicure and left, because surely if I had spoken my mind to Tran it would make me the "angry Black woman with an attitude". Tran and the rest of the nail salon staff are dismissive, rude, disrespectful, and unprofessional. I then went down the street to Relaxation Organic Nails and Spa where I had an amazing experience, and will never again go to La Bella Nails. Read Less